Ascension LLC is seeking a responsive, customer-centered Help Desk / Support Specialist to support the Maryland Department of Labor’s Federal Worker Loan Program. This role will provide front-line applicant and awardee support for individuals using the loan application portal, repayment platform, and related program communications.

The ideal candidate will bring strong customer service skills, technical troubleshooting ability, professional communication judgment, and the patience to support applicants who may be navigating urgent financial circumstances related to federal employment disruptions or shutdowns. This role is important because MD Labor’s program requires timely applicant assistance via email and phone, bilingual support in English and Spanish, accurate ticket tracking, escalation of complex eligibility or tax questions, and sustained customer support during high-volume shutdown periods. The RFP specifically requires applicant support in English and Spanish, dedicated email and telephone support, ticketing platform management, and escalation of programmatic questions beyond the customer support team’s knowledge.

Summary of the Contractor Role

The Help Desk / Support Specialist will serve as a key member of the customer support team responsible for helping applicants, borrowers, and awardees successfully use the Federal Worker Loan Program’s online systems. The role will support applicants with account access, portal navigation, document upload questions, additional documentation requests, repayment questions, FAQs, and general troubleshooting. The position will also document support interactions in the ticketing system, monitor case status, escalate issues to MD Labor or the appropriate technical/program lead, and help ensure applicants receive accurate, timely, and respectful support.

This role requires a detail-oriented and service-minded professional who can work in a structured remote environment, follow approved scripts and FAQs, protect sensitive applicant information, and maintain composure during periods of increased public demand. The program may need to support up to 5,000 applications during a four-week shutdown scenario, while also maintaining year-round support for the lower-volume Federal Worker Emergency Loan Program.

Position’s Day-to-Day Activities

The Help Desk / Support Specialist is expected to:

• Respond to applicant and awardee inquiries via email and telephone during assigned support hours.
• Provide customer support in English and, where applicable, Spanish for applicants using the portal, application review process, and repayment platform.
• Assist applicants with portal navigation, account access, document upload questions, application status questions, repayment reminders, and basic technical troubleshooting.
• Document all customer interactions, actions taken, and case status updates in the designated support ticketing platform.
• Monitor support tickets to ensure timely response, proper routing, and closure in accordance with MD Labor response time expectations.
• Escalate complex programmatic questions, eligibility questions, tax-related questions, disputed determinations, or unresolved technical issues to MD Labor or designated project leads.
• Use approved FAQs, scripts, knowledge articles, and training materials to ensure consistent and accurate applicant communications.
• Support applicant communications related to additional documentation requests, missing information, repayment reminders, late notices, and other approved message templates.
• Track recurring applicant issues and recommend updates to FAQs, user guides, scripts, or knowledge articles.
• Protect applicant data, personally identifiable information, tax-related information, and case details in accordance with program privacy and security requirements.
• Participate in onboarding, refresher training, quality reviews, and surge-readiness activities before and during high-volume shutdown periods.
• Coordinate with the Customer Support / Training / Communications Lead and Bilingual Customer Support / Surge team members to maintain service levels during peak demand.
• Support reporting by ensuring ticket categories, issue types, resolution notes, and escalation reasons are accurately entered into the system.
• Maintain professionalism, empathy, and accuracy when communicating with applicants experiencing financial stress or uncertainty.

Ascension LLC is seeking a detail-oriented QA / Testing Specialist to support the testing, validation, and quality assurance of a secure, AI-enabled SaaS solution for the Maryland Department of Labor’s Federal Worker Loan Programs. This role is critical to ensuring that the applicant portal, application review system, repayment workflows, file transfer processes, dashboards, customer support integrations, and AI-enabled eligibility features operate accurately, securely, and consistently before launch and throughout contract performance.

The ideal candidate will bring hands-on experience developing and executing test plans, user acceptance testing, manual and automated testing, defect tracking, regression testing, and production readiness validation for public-sector, financial assistance, benefits, loan, case management, or customer-facing SaaS platforms. This individual will help ensure the platform is fully tested and ready for use by the required launch date, supports high-volume application processing, and maintains compliance with data security, accessibility, privacy, and workflow requirements.

The RFP requires the selected solution to be fully tested and ready for use by March 10, 2027, and specifically calls for automated and manual UAT, test case development, test execution, issue tracking, retesting, and sign-off support.

Summary of the Contractor Role

The QA / Testing Specialist will support Ascension’s project management, software engineering, implementation, cloud/security, and customer support teams by validating system functionality across the full application lifecycle. The role will focus on ensuring the Federal Worker Loan Program platform performs as intended for applicants, State reviewers, administrators, customer support staff, and reporting users.

This position will support test planning, test case development, manual and automated testing, defect documentation, regression testing, UAT coordination, workflow validation, accessibility testing, data validation, file transfer testing, AI-enabled process validation, and post-launch monitoring. The specialist will help verify that the solution supports application intake, document upload, W-2 parsing, deduplication, automated data comparisons, applicant communications, payment tracking, repayment servicing, reporting, dashboards, and secure data exchange through State-approved methods.

The ideal candidate should be highly organized, methodical, quality-driven, and comfortable working in a fast-paced implementation environment where the system must support surge application volume during federal shutdown events. The candidate must be able to translate requirements into test scenarios, communicate defects clearly to technical and non-technical stakeholders, and support timely resolution of issues that could affect program launch, applicant experience, eligibility determination, payment processing, reporting, or compliance.

Ascension’s capabilities in Agile software development, application design and development, data analytics, dashboard development, business process automation, and customer experience solutions directly align to the type of testing and validation support required for this role.

Position’s Expected Day-to-Day Activities

The QA / Testing Specialist is expected to perform the following activities:

• Develop test plans, test scripts, test cases, and acceptance criteria based on RFP requirements, user stories, workflows, business rules, system designs, and MD Labor-approved processes.
• Execute manual functional testing across the applicant portal, application review system, document upload workflows, reviewer workflows, appeals processes, correspondence functions, payment tracking, repayment features, reporting tools, and administrative dashboards.
• Support automated testing activities by helping define repeatable test scenarios for workflow validation, regression testing, data validation, application routing, notifications, and system-triggered actions.
• Validate AI-enabled and automation-supported features, including document processing, confidence scoring, application summaries, discrepancy flags, automated routing, applicant self-service assistance, and reviewer-facing recommendations.
• Test data parsing and extraction workflows for uploaded documents, including W-2 document parsing, SSN validation, employer EIN capture, address capture, and automated comparison against applicant-entered data.
• Verify deduplication logic using SSN/ITIN, mailing address, bank account information, and other applicant data fields.
• Confirm that USPS address validation, identity verification integrations, document upload formats, and automated data comparison workflows operate as expected.
• Perform user acceptance testing support by coordinating test cases, documenting test results, capturing issues, tracking retesting outcomes, and preparing UAT status summaries.
• Document defects using clear reproduction steps, screenshots, severity levels, expected results, actual results, affected requirements, and recommended resolution priorities.
• Track defects through resolution using the project’s approved issue management tool, ticketing system, backlog, or defect tracker.
• Conduct regression testing after configuration updates, workflow changes, bug fixes, security updates, or enhancements to verify that existing functionality remains stable.
• Validate file transfer requirements, including SFTP data exchanges, incremental file generation, transmission reports, retransmission capability, manual export to CSV, and file format compliance.
• Support accessibility testing to verify that forms, content, and web experiences meet WCAG 2.1 AA and State of Maryland Digital Accessibility Policy requirements.
• Review applicant communications, stored templates, automated notifications, additional documentation request workflows, repayment reminders, and late notice triggers.
• Test customer support workflows, including support ticket creation, escalation routing, dashboard visibility, customer support reporting, and applicant response mechanisms.
• Coordinate with software engineers, implementation specialists, project managers, cloud/security engineers, customer support leads, and MD Labor stakeholders to resolve testing issues.
• Prepare QA status updates, testing metrics, defect reports, readiness summaries, risk logs, and acceptance recommendations for project leadership.
• Support post-launch monitoring by reviewing issue patterns, system performance indicators, user feedback, defect trends, and operational risks.
• Ensure testing activities support privacy, security, data quality, fraud prevention, and accurate eligibility determination.

Ascension LLC is seeking a Cloud/Security Engineer to support a mission-critical public sector technology initiative for the Maryland Department of Labor. This role will help safeguard a secure, scalable, and privacy-conscious SaaS environment supporting loan application intake, eligibility review, identity verification, payment data exchange, repayment tracking, reporting, customer support workflows, and audit-ready data management.

The ideal candidate is a hands-on cloud and security professional with strong experience supporting secure SaaS platforms, cloud hosting environments, encrypted file transfer, identity and access controls, privacy protections, and compliance-driven system operations. This role is well-suited for a detail-oriented engineer who understands that security is not a back-office function. It is central to public trust, applicant confidence, data integrity, and successful program performance.

Ascension is looking for a candidate who can work effectively in a fast-moving implementation environment, collaborate with software engineers, project managers, customer support teams, data/reporting specialists, and State stakeholders, and translate security requirements into practical technical controls. The selected candidate must be comfortable supporting systems that process sensitive applicant information, identity documents, tax-related data, banking/repayment information, and audit records.

Summary of the Contractor Role

The Cloud/Security Engineer will support the design, configuration, monitoring, and continuous improvement of the secure cloud and application environment used to operate the Federal Worker Loan Program. The role will help ensure that the platform protects applicant data, supports secure identity verification, enables encrypted file transfer with State systems, maintains appropriate access controls, and aligns with applicable security, privacy, accessibility, AI governance, and data handling requirements.

This position will support cloud security architecture, secure configuration management, encryption, privacy controls, system monitoring, incident response readiness, vulnerability coordination, audit logging, user access governance, secure integration, and data transfer validation. The role will also support compliance documentation, security testing, background check verification tracking for personnel with access to sensitive data, and coordination with MD Labor and State stakeholders regarding security and data protection expectations.

The successful candidate should be self-driven, organized, risk-aware, and capable of operating with minimal supervision. They should be able to anticipate security and privacy issues before they become operational risks, document technical decisions clearly, and help the project team balance program speed with strong governance and system integrity.

Position’s Day-to-Day Activities Expected or Anticipated

The Cloud/Security Engineer will be expected to:

• Configure secure cloud hosting environments, access controls, storage, encryption, monitoring, and logging capabilities for the SaaS solution.
• Implement security controls that support protection of sensitive applicant information, identity documents, tax-related verification data, payment data, repayment records, and audit logs.
• Support compliance with State security, privacy, responsible AI, data classification, digital accessibility, and secure file transfer requirements.
• Administer identity and access management controls, including user roles, least privilege access, privileged account management, and periodic access reviews.
• Validate secure file transfer processes using SFTP or other State-approved secure transmission methods for eligibility, payment, repayment, reconciliation, and reporting files.
• Monitor system security events, access logs, transmission reports, and exception activity to identify potential risks or suspicious behavior.
• Coordinate vulnerability management activities, including scan review, remediation tracking, patch coordination, and security configuration updates.
• Support secure integrations with identity verification tools, payment processing channels, State-approved systems, ticketing platforms, reporting tools, and data export functions.
• Document cloud architecture, data flows, security controls, encryption methods, access permissions, incident response procedures, and system dependencies.
• Participate in user acceptance testing, security testing, data validation, and production readiness reviews prior to launch.
• Assist with implementation of AI governance safeguards, including monitoring, guardrails, auditability, and expert review provisions for AI-enabled features.
• Develop and maintain incident response support materials, escalation procedures, security checklists, and remediation workflows.
• Verify that system audit logs, timestamps, schema, and data exports are available to support MD Labor audit, archival, and close-out requirements.
• Coordinate with project managers, developers, data analysts, customer support leads, and State stakeholders to resolve technical risks and security issues.
• Support background check compliance tracking for personnel requiring access to sensitive State data, including documentation of completion prior to assignment.
• Prepare security-related status updates, risk summaries, technical notes, and recommendations for project leadership and customer stakeholders.

Ascension LLC is seeking a Senior Full-Stack Software Engineer to support the design, configuration, integration, testing, and sustainment of a secure SaaS-based platform for the Maryland Department of Labor’s Federal Worker Loan Programs. This role is ideal for a hands-on technical professional who can support both front-end and back-end solution delivery, configure application workflows, integrate data exchange processes, support AI-enabled eligibility review capabilities, and help deliver a reliable user experience for applicants, reviewers, program administrators, and customer support teams.

The ideal candidate will bring strong experience with SaaS platforms, secure web applications, application portals, workflow automation, data parsing, API/SFTP integrations, reporting dashboards, user acceptance testing, accessibility compliance, and production support. This role is especially important because the solution must support rapid application intake and review during federal shutdown events, continuous administration of emergency loan applications, secure transfer of applicant and payment data, repayment tracking, and real-time program reporting.

Ascension is seeking a technical professional who is detail-oriented, highly organized, security-minded, and comfortable working in a fast-paced public-sector environment where accuracy, privacy, accessibility, and timely implementation are mission-critical.

Summary of the Contractor Role

The Senior Full-Stack Software Engineer will support the technical implementation and sustainment of a secure SaaS platform that enables eligible applicants to apply for no-interest loans, upload identity and eligibility documents, sign loan agreements, receive communications, track application status, and repay loans electronically. The role will also support the application review system used by MD Labor staff to verify identity, employment, residency, eligibility documentation, duplicate records, repayment activity, and exception cases.

The engineer will work closely with the Project Manager, Product/Platform Lead, AI/Automation Engineer, data/reporting resources, customer support lead, and MD Labor stakeholders to configure workflows, build forms, validate integrations, support file transfers, troubleshoot defects, and maintain system performance. The role requires the ability to translate business rules into technical configurations, ensure data flows are accurate and secure, support WCAG 2.1 AA accessibility requirements, and participate in UAT and post-launch monitoring. The RFP specifically requires application portal functionality, automated data comparison, document upload, data parsing, deduplication, secure SFTP file exchange, reporting, repayment tracking, and project closeout data export capabilities.

This position will be performed under Ascension prime oversight and in coordination with a subcontractor technical team responsible for SaaS platform and AI/data/automation responsibilities, as applicable.

Position’s Expected Day-to-Day Activities

The Senior Full-Stack Software Engineer will be expected to:

• Configure applicant portal workflows, application review workflows, user roles, form logic, status rules, notifications, and reviewer queues within the selected SaaS platform.
• Develop and maintain front-end portal components that support applicant intake, document upload, eligibility certification, loan agreement submission, application updates, withdrawals, and appeals.
• Support back-end configuration and integrations needed for identity verification, eligibility checks, data parsing, deduplication, automated comparison, payment tracking, repayment reporting, and secure file exchange.
• Implement application logic to parse required data from uploaded documents, including W-2 name, address, SSN, and Employer EIN fields, where supported by the platform and approved AI/automation tools.
• Build automated validation rules, reason codes, confidence scores, mismatch flags, duplicate indicators, and workflow routing logic to support human reviewer decision-making.
• Integrate platform functionality with State-approved identity verification, payment, repayment, reporting, and secure file transfer mechanisms, including SFTP, API, CSV, Excel, or other approved data exchange methods.
• Configure applicant communications, pre-written message templates, automated correspondence triggers, repayment reminders, late notices, and two-way communication mechanisms.
• Support multilingual portal content, FAQ pages, applicant communications, and customer support workflows in English, Spanish, and other languages required by Maryland law.
• Ensure portal pages, forms, content, documents, and web experiences meet WCAG 2.1 AA standards and the State of Maryland’s Digital Accessibility Policy.
• Develop or support dashboards, extracts, reports, reconciliation files, payment activity files, delinquency reports, exception reports, audit logs, and final data export packages.
• Execute unit testing, system testing, integration testing, regression testing, accessibility testing, and user acceptance testing in coordination with the project management team.
• Document technical configurations, workflows, data mappings, integration specifications, release notes, issue resolutions, and system operating procedures.
• Troubleshoot production defects, data discrepancies, portal performance issues, failed transmissions, user access problems, customer support escalations, and repayment reporting exceptions.
• Collaborate with project leadership to assess technical risks, support change control, implement approved changes, and maintain platform readiness before launch and throughout the contract period.
• Participate in post-launch monitoring to confirm system performance, data accuracy, user adoption, issue resolution, and continuous improvement opportunities.
• Support project closeout activities, including final data exports, audit logs, schema documentation, transition materials, and system access support for MD Labor audit or archival needs.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Project Manager / Business Analyst to support a mission-critical Maryland Department of Labor initiative focused on implementing and maintaining an IT and customer support solution for the Federal Worker Loan Program. This role is designed for a highly organized, detail-oriented professional who can bridge project management, business analysis, implementation support, stakeholder coordination, testing, reporting, and operational oversight.

The ideal candidate will help ensure the successful execution of a secure, user-friendly software solution that supports application intake, eligibility review, document upload, identity verification, customer support, repayment tracking, reporting, and program closeout. The role is especially important because the Federal Worker Loan Program must be able to process high volumes of loan applications quickly, accurately, securely, and with strong customer service during time-sensitive federal shutdown or worker displacement events. The RFP requires the solution to support application submission and review, AI-enabled eligibility assistance, fraud prevention, customer support, payment tracking, dashboards, project management, UAT, training, implementation, and closeout activities.

This position is best suited for someone who understands how to manage ambiguity, translate program needs into clear requirements, coordinate across technical and non-technical stakeholders, manage risks and milestones, and support a public-sector customer through implementation and steady-state operations.

Summary of the Contractor Role

The Project Manager / Business Analyst will support Ascension’s delivery team by managing project execution, documenting requirements, coordinating implementation activities, supporting user acceptance testing, tracking risks and milestones, facilitating communications, and helping ensure that deliverables meet Maryland Department of Labor expectations. The role combines project management discipline with hands-on business analysis support to ensure that the solution aligns with program goals, user needs, security expectations, reporting requirements, customer support workflows, and operational timelines.

The contractor will help the client define scope, objectives, success criteria, timelines, dependencies, deliverables, communications protocols, escalation procedures, risk mitigation actions, training needs, and post-launch monitoring activities. The RFP specifically requires project management support for timeline and schedule management, communication management, risk management, test management, change management, documentation and training, post-launch monitoring, data analytics coordination, user acceptance testing, issue tracking, sign-off, closeout, and transition.

The ideal candidate should be self-driven, highly responsive, structured in their approach, and comfortable operating in a fast-moving environment where application volume, customer support demand, reporting needs, and implementation priorities may shift quickly. The candidate should bring the ability to anticipate problems, document decisions, support solution adoption, manage multiple workstreams, and help the customer maintain control over schedule, quality, risk, and accountability.

Position’s Day-to-Day Activities

The Project Manager / Business Analyst will be expected to:

• Develop and maintain project plans, integrated schedules, milestone trackers, action item logs, decision logs, and deliverable status reports.
• Coordinate with MD Labor stakeholders, technical teams, customer support teams, application reviewers, payment/reconciliation stakeholders, and subcontractor resources.
• Document business, functional, reporting, file transfer, customer support, training, and operational requirements.
• Translate program requirements into clear user stories, process flows, acceptance criteria, standard operating procedures, and implementation tasks.
• Track project scope, schedule, risks, issues, dependencies, assumptions, changes, and approvals.
• Facilitate recurring project meetings, stakeholder working sessions, implementation reviews, UAT planning sessions, and closeout meetings.
• Prepare meeting agendas, minutes, action items, executive summaries, briefing materials, status reports, and issue escalation summaries.
• Support configuration, implementation, and validation of applicant portal, application review, customer support, reporting, repayment, and file transfer processes.
• Coordinate user acceptance testing by developing test cases, tracking defects, documenting retesting results, and supporting final acceptance.
• Analyze process gaps, operational risks, stakeholder feedback, and implementation blockers.
• Support change control by documenting requested changes, assessing impacts, routing approvals, and updating project documentation.
• Assist with dashboard and reporting requirements to help MD Labor track application activity, applicant characteristics, outcomes, customer support trends, payment status, repayment status, and exceptions.
• Coordinate training materials, user guides, reviewer instructions, job aids, and knowledge-based resources.
• Monitor post-launch performance, user adoption, customer support trends, issue resolution, and reporting outputs.
• Support project closeout, including lessons learned, transition planning, stakeholder sign-off, data export coordination, and final presentation materials.

Ascension is seeking a highly organized documentation and reporting professional who can support the project team by preparing high-quality written materials, maintaining accurate project records, formatting deliverables, documenting meetings, tracking action items, and supporting compliance-ready documentation throughout the planning effort.

The successful candidate will be comfortable working in a fast-moving, stakeholder-driven planning environment. The candidate should be able to listen carefully, synthesize discussion points, organize technical and non-technical content, and produce clear written documentation that reflects the project’s purpose, decisions, next steps, and outcomes. This person should be self-driven, responsive, and capable of managing multiple documentation priorities with minimal supervision.

This role is well suited for a professional with experience supporting grant-funded projects, public-sector consulting, nonprofit planning, economic development initiatives, community engagement projects, strategic planning efforts, or business plan development teams.

Anticipated Day-to-Day Activities

The CDFI Planning Documentation Specialist will:

• Draft and edit project reports, progress updates, meeting summaries, final deliverables, and administrative documentation.
• Prepare clear meeting notes, decision logs, action item trackers, and follow-up summaries from advisory workgroup meetings, stakeholder interviews, listening sessions, and roundtables.
• Support development and refinement of written deliverables, including the needs assessment, financing gap analysis, governance roadmap, capitalization strategy recommendations, final CDFI business plan, and implementation proposal support materials.
• Review documents for grammar, clarity, consistency, formatting, pagination, headings, citation style, and alignment with project instructions.
• Ensure deliverables are professionally formatted, organized, and ready for client review.
• Maintain project documentation needed to support grant compliance, progress reporting, and project recordkeeping.
• Track deliverable deadlines, version control, comments, revisions, and status updates.
• Convert technical input from subject matter experts into plain-language, client-ready narrative content.
• Assist with development of PowerPoint slides, one-pagers, summaries, tables, and appendices as needed.
• Coordinate with the Project Manager, CDFI subject matter experts, stakeholder engagement leads, and data/research staff to collect inputs for reports and deliverables.
• Support preparation of draft and final submissions in Microsoft Word, PowerPoint, Excel, SharePoint, Teams, Adobe PDF, and other standard collaboration tools.
• Identify inconsistencies, missing information, open action items, or unresolved comments that may affect deliverable quality or compliance.
• Maintain a professional documentation structure that allows the project team to easily retrieve source materials, meeting notes, draft content, stakeholder inputs, and final approved documents.

Ascension LLC is seeking a detail-oriented Rural Economic Data & Engagement Analyst to support a regional planning initiative focused on expanding access to capital for rural entrepreneurs in Western Maryland. This role will support the development of a sustainable, community-rooted Community Development Financial Institution model serving Allegany, Garrett, and Washington Counties.

The ideal candidate will bring strong research, data analysis, stakeholder coordination, and documentation skills. This position is especially well suited for a professional who understands rural economic development, small business ecosystems, community development finance, entrepreneurship support systems, nonprofit or public-sector planning, and regional stakeholder engagement.

The Analyst will support research-heavy and coordination-intensive activities across ecosystem mapping, financing gap analysis, listening sessions, stakeholder interviews, roundtables, and documentation of findings. The RFP requires the selected contractor to conduct research and analysis of the entrepreneurial finance ecosystem, identify financing barriers and capital gaps, review public and regional data sources, organize stakeholder engagement activities, and incorporate findings into final recommendations and planning documents.

Summary of the Contractor Role

The Rural Economic Data & Engagement Analyst will support the Subject Matter Expert and Project Lead by collecting, organizing, analyzing, and documenting information needed to understand rural capital access conditions across Western Maryland. The role will help translate qualitative and quantitative inputs into practical findings that inform the needs assessment, financing gap analysis, governance roadmap, capitalization strategy, final CDFI business plan, and ARC implementation-phase support materials.

The successful candidate should be a strong writer, structured researcher, and organized engagement support professional who can work independently in a remote-first project environment. The candidate must be comfortable reviewing public data sources, synthesizing interview and listening session notes, tracking stakeholder outreach, preparing analytic summaries, and supporting facilitation logistics. Because the RFP emphasizes community development finance, rural economic development, small business lending ecosystems, strategic planning, stakeholder engagement, data analysis, needs assessment, report writing, and multi-county partnerships, candidates with experience in these areas should be prioritized.

The candidate should be comfortable using Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, SharePoint or similar collaboration tools, survey tools, virtual meeting platforms, and publicly available data sources such as census, economic development, business lending, labor market, regional planning, or small business ecosystem data.

Anticipated Day-to-Day Activities

• Collect public, regional, and stakeholder-provided data related to rural entrepreneurship, small business lending, access to capital, business formation, workforce conditions, economic development assets, and nonprofit/community finance resources.
• Analyze entrepreneurial finance conditions across Allegany, Garrett, and Washington Counties to identify financing barriers, capital gaps, service gaps, and opportunities for alignment.
• Support ecosystem mapping by cataloging lenders, chambers of commerce, economic development organizations, workforce partners, entrepreneurship support organizations, nonprofit partners, public agencies, and other relevant stakeholders.
• Develop draft data tables, summary charts, issue logs, interview trackers, engagement trackers, and research notes to support the needs assessment and financing gap analysis.
• Coordinate stakeholder session logistics, including scheduling support, calendar tracking, attendance lists, participant outreach tracking, materials preparation, and follow-up documentation.
• Document listening sessions, interviews, roundtables, and workgroup meetings by preparing notes, action items, emerging themes, and high-level summaries.
• Synthesize qualitative input from entrepreneurs, small businesses, lenders, chambers, workforce partners, economic development organizations, and other stakeholders into clear themes and findings.
• Support preparation of the written needs assessment and financing gap analysis by drafting sections, compiling evidence, and organizing supporting documentation.
• Maintain well-organized project files, data folders, stakeholder lists, version-controlled documents, and supporting materials necessary for grant compliance and project reporting.
• Prepare draft briefing materials, PowerPoint slides, tables, issue summaries, and written inputs for review by the SME, Project Manager, and Ascension leadership.
• Track open questions, data gaps, stakeholder follow-ups, risks, and dependencies that could affect timely completion of deliverables.
• Contribute to the governance and sustainability roadmap, capitalization strategy, final CDFI business plan, and ARC implementation-phase proposal materials by ensuring that findings are grounded in documented evidence.

Ascension LLC is seeking a Senior CDFI Planning Consultant / Project Manager to lead a 12-month regional planning initiative focused on expanding access to capital for rural entrepreneurs in Western Maryland. This role will support Allegany College of Maryland’s Appalachian Business Builders: Expanding Capital Access for Rural Entrepreneurs in Western Maryland initiative, an ARC-funded planning project designed to develop the framework for a sustainable, community-rooted Community Development Financial Institution serving Allegany, Garrett, and Washington Counties.

The ideal candidate is a senior-level consultant with demonstrated experience in CDFI planning, rural economic development, community development finance, small business lending ecosystems, stakeholder engagement, strategic planning, and business plan development. This person must be comfortable leading a complex planning effort that involves multiple counties, public-sector partners, lenders, chambers, economic development organizations, entrepreneurs, and community stakeholders.

This role is critical because the consultant will serve as the primary technical and project lead responsible for turning stakeholder input, financing gap analysis, governance planning, and capitalization strategy into a practical CDFI business plan and future ARC implementation-phase proposal support materials. The RFP specifically requires leadership across project planning, ecosystem mapping, stakeholder engagement, governance and sustainability planning, business plan development, and reporting/documentation.

Summary of the Contractor Role

The Senior CDFI Planning Consultant / Project Manager will provide hands-on leadership for the full planning lifecycle, from project kickoff and workplan development through final business plan and implementation proposal support. The consultant will work closely with Allegany College of Maryland, project partners, and regional stakeholders to assess rural capital access needs, identify financing and service gaps, recommend a sustainable governance model, and develop the roadmap for a future regional CDFI.

The ideal candidate should be a strategic, organized, and self-directed planner who can operate with limited supervision while managing ambiguity, competing stakeholder priorities, and evolving project inputs. This role requires the ability to translate complex economic development and community finance concepts into clear, actionable recommendations. The consultant should be highly skilled in facilitation, research, writing, project controls, relationship management, and executive-level reporting.

The contractor will be expected to solve practical planning questions, including how the proposed CDFI should be governed, capitalized, staffed, partnered, sustained, and positioned for future implementation funding. The role will require strong use of project management tools, structured meeting documentation, stakeholder tracking, research frameworks, needs assessment methods, and professional report-writing processes.

Anticipated Day-to-Day Activities

The contractor’s activities will vary by project phase, but may include the following:

• Lead the 12-month regional planning process and maintain accountability for project execution, milestones, and deliverables.
• Develop a detailed project workplan, timeline, task tracker, meeting cadence, and deliverable schedule aligned to the RFP’s four-quarter timeline.
• Coordinate regularly with Allegany College of Maryland staff, project partners, advisory workgroups, and regional stakeholders.
• Conduct research on the entrepreneurial finance ecosystem in Allegany, Garrett, and Washington Counties.
• Analyze financing barriers, capital access gaps, lending needs, rural entrepreneurship conditions, service gaps, and partnership opportunities.
• Review relevant public, regional, economic development, and lending data sources to support the written needs assessment and financing gap analysis.
• Organize county listening sessions, stakeholder interviews, lender discussions, entrepreneur conversations, and regional roundtables.
• Facilitate stakeholder meetings in a professional, inclusive, and structured manner that produces usable findings and clear next steps.
• Document meeting notes, stakeholder themes, recommendations, decisions, risks, action items, and follow-up requirements.
• Develop a governance framework for the proposed regional CDFI, including board structure, advisory participation, operational roles, and partnership responsibilities.
• Prepare a sustainability and capitalization roadmap identifying potential revenue streams, investment opportunities, leverage strategies, and future funding pathways.
• Draft the regional CDFI business plan, incorporating findings from engagement, data analysis, ecosystem mapping, and partner consultations.
• Support preparation of future ARC implementation-phase proposal materials, including measurable outcomes, partner commitments, and leverage strategy.
• Prepare regular progress reports and final project summary materials for Allegany College of Maryland.
• Maintain documentation needed for grant compliance, project reporting, and institutional recordkeeping.
• Anticipate project risks, stakeholder concerns, scheduling challenges, and information gaps before they affect delivery.
• Present clear findings and recommendations to client leadership, partners, and regional stakeholders.

Ascension LLC is seeking a highly analytical and collaborative Business Process Analyst / RTM & Workshop Support professional to support a strategic Oracle EBusiness Suite (EBS) Process Assessment & Future-State Design initiative for WSSC Water. This role is critical to helping WSSC evaluate current-state Oracle EBS business processes, document operational workflows, support cloud readiness activities, and design optimized future-state processes aligned with ERP/HCM Software-as-a-Service (SaaS) capabilities and utility-industry best practices.

The ideal candidate will possess a strong blend of business process analysis, stakeholder engagement, workshop facilitation support, and requirements traceability expertise within enterprise ERP transformation environments. Candidates should have demonstrated experience supporting Oracle EBS, Oracle Cloud, Workday, SAP, or comparable ERP/HCM modernization initiatives involving process documentation, workflow analysis, fit-gap support, and business requirements management.

This position plays an important role in supporting stakeholder interviews, workshop coordination, requirements traceability matrix (RTM) development, process mapping, and cross-functional documentation activities spanning Procurement, Inventory, Accounts Payable, iSupplier, HRMS, Payroll, and General Ledger modules. The successful candidate will help ensure business requirements, workshop outcomes, decisions, risks, dependencies, and process changes are accurately captured and aligned throughout the engagement lifecycle.

Ascension is seeking a candidate who is detail-oriented, organized, proactive, and capable of operating effectively in a collaborative consulting environment supporting executive leadership, functional SMEs, technical teams, and client stakeholders. The ideal professional will possess strong communication skills, exceptional documentation discipline, and the ability to anticipate stakeholder needs while supporting multiple concurrent activities in a fast-paced project environment.

Position Summary

The Business Process Analyst / RTM & Workshop Support professional will support the planning, coordination, documentation, and analysis activities associated with WSSC Water’s Oracle EBS Process Assessment & Future-State Design initiative. This role will directly support process discovery workshops, requirements gathering sessions, current-state and future-state documentation efforts, fit-gap analysis activities, and requirements traceability management.

The successful candidate will assist in documenting As-Is business processes, capturing workshop outputs, organizing stakeholder feedback, maintaining requirements traceability matrices, and supporting governance and communication activities throughout the engagement. The analyst will work closely with project leadership, functional leads, technical architects, SMEs, and client stakeholders to ensure alignment between business objectives, operational requirements, and future-state cloud transformation goals.

The ideal candidate should be a highly organized planner with demonstrated experience supporting ERP transformation projects, business process reengineering initiatives, and enterprise application modernization efforts. Candidates should be self-driven and capable of working independently with minimal supervision while effectively balancing competing priorities, deadlines, and stakeholder expectations.

This position requires strong written and verbal communication skills, process-oriented thinking, and the ability to translate workshop discussions and operational concepts into structured documentation, requirements artifacts, workflow narratives, and traceability records. Experience using collaboration and documentation tools such as Microsoft 365, SharePoint, Jira, Confluence, Visio, Lucidchart, DevOps, or comparable platforms is highly desired.

Key Responsibilities and Day-to-Day Activities

• SUPPORT stakeholder interviews, process discovery sessions, and business process workshops across functional areas including Procurement, Inventory, Accounts Payable, HRMS, Payroll, iSupplier, and General Ledger.
• COORDINATE workshop logistics, schedules, agendas, attendee communications, meeting materials, and follow-up action tracking.
• DOCUMENT As-Is and To-Be business process workflows, operational narratives, dependencies, risks, and process pain points.
• DEVELOP and MAINTAIN Requirements Traceability Matrices (RTMs) linking business requirements to workshops, process flows, deliverables, fit-gap findings, and future-state recommendations.
• CAPTURE detailed meeting notes, workshop decisions, action items, assumptions, risks, and stakeholder feedback.
• ANALYZE business processes, operational workflows, and functional requirements to identify improvement opportunities and process optimization recommendations.
• SUPPORT Fit-Gap analysis activities comparing current Oracle EBS functionality with ERP/HCM SaaS platform capabilities.
• ASSIST with documenting process gaps, manual workarounds, customizations, integrations, reporting dependencies, and approval workflows.
• VALIDATE documentation accuracy with client stakeholders, SMEs, and functional leads.
• TRACK project deliverables, dependencies, open items, and documentation review cycles.
• PREPARE status updates, reporting materials, stakeholder communications, and project support documentation.
• ORGANIZE and MAINTAIN centralized project documentation repositories, version control processes, and governance records.
• FACILITATE collaboration between business stakeholders, technical teams, and project leadership.
• SUPPORT quality assurance and consistency reviews across process documentation and requirements artifacts.
• ASSIST with change management support activities, stakeholder communications, and transition readiness efforts.
• IDENTIFY potential project risks, process bottlenecks, stakeholder concerns, and documentation gaps requiring escalation.
• ENSURE compliance with project standards, documentation templates, governance processes, and customer expectations.

Ascension LLC is seeking a highly experienced and client-focused Lead Business Process / Documentation Analyst to support a mission-critical Oracle EBusiness Suite (EBS) Process Assessment and Future-State Design initiative for WSSC Water. This role is essential to helping WSSC prepare for a successful transition from its current Oracle EBS environment to a future Enterprise Resource Planning (ERP) / Human Capital Management (HCM) Software-as-a-Service (SaaS) platform.

The ideal candidate is a strategic business process professional with demonstrated experience leading enterprise-wide process discovery, process mapping, workshop facilitation, requirements traceability, and documentation efforts supporting ERP modernization or cloud migration initiatives. The selected individual will work closely with functional stakeholders, technical teams, project leadership, and subject matter experts across finance, procurement, inventory, payroll, HRMS, and related operational areas to capture current-state workflows, identify operational pain points, and document future-state business processes aligned with SaaS best practices.

Ascension is seeking a professional who thrives in highly collaborative environments and possesses the ability to communicate effectively with both executive leadership and operational personnel. The successful candidate must be analytical, detail-oriented, organized, and capable of translating complex business operations into clear, actionable process documentation and deliverables. This role is critical to ensuring the customer receives accurate process maps, workshop outputs, requirements traceability matrices (RTMs), narratives, gap analysis support documentation, and executive-ready deliverables that support informed migration planning and organizational transformation.

The ideal candidate will bring:

• Deep experience documenting enterprise business processes supporting Oracle EBS or ERP modernization initiatives
• Strong facilitation and stakeholder engagement skills
• Experience developing BPMN process flows, business narratives, and workflow diagrams
• Familiarity with ERP/HCM SaaS migration planning and fit-gap activities
• The ability to work independently in ambiguous and evolving environments
• Strong written communication and technical documentation capabilities
• Experience supporting utility, public sector, infrastructure, or regulated environments preferred
• The ability to manage multiple priorities while maintaining documentation quality and consistency

Position Summary

The Lead Business Process / Documentation Analyst will support the planning, assessment, documentation, analysis, and future-state process design activities associated with WSSC Water’s Oracle EBusiness Suite modernization initiative. The role will focus heavily on business process discovery, workshop facilitation, process mapping, requirements documentation, and production of high-quality project deliverables.

This position will collaborate directly with project leadership, ERP functional consultants, technical architects, and client stakeholders to document current-state operations across procurement, inventory, accounts payable, HRMS, payroll, general ledger, supplier management, and other enterprise business functions. The analyst will support the identification of business process inefficiencies, manual workarounds, data dependencies, integration touchpoints, approval workflows, and operational gaps impacting cloud migration readiness.

The successful candidate will play a leading role in developing structured As-Is and To-Be documentation packages, including process maps, workflow narratives, requirements traceability matrices, workshop summaries, decision logs, fit-gap support documentation, and stakeholder validation materials. The role requires exceptional communication skills, organizational discipline, and the ability to synthesize large amounts of business and technical information into clear, standardized documentation.

The ideal candidate will be highly self-driven and capable of operating effectively with minimal supervision while maintaining alignment with project schedules, governance standards, and customer expectations. This individual should be comfortable engaging with cross-functional business units, facilitating working sessions, asking probing operational questions, and documenting findings in a manner that supports executive decision-making and downstream implementation planning.

Tools and technologies commonly used within this role may include:

• Microsoft Visio
• Lucidchart
• BPMN modeling tools
• Microsoft Office 365 Suite
• SharePoint
• Jira or Azure DevOps
• Collaboration and workshop platforms such as Microsoft Teams
• Requirements Traceability Matrix (RTM) tools and templates
• Process documentation repositories and version control platforms

Day-to-Day Activities

• Lead business process discovery sessions, stakeholder interviews, and working group workshops across functional departments
• Facilitate As-Is and To-Be process mapping sessions for Oracle EBS modules and related business operations
• Develop detailed BPMN diagrams, workflow maps, swimlane diagrams, narratives, and operational documentation
• Capture business requirements, process pain points, manual workarounds, and operational constraints
• Produce Requirements Traceability Matrices (RTMs) supporting process assessment and migration readiness activities
• Analyze current-state business operations and identify process improvement opportunities
• Collaborate with ERP functional consultants and technical architects to align documentation with cloud migration objectives
• Support Cloud Fit-Gap analysis activities by documenting process gaps, functional limitations, and redesign opportunities
• Document approval workflows, data dependencies, integration touchpoints, reporting requirements, and security considerations
• Validate documentation with stakeholders and incorporate feedback into finalized deliverables
• Prepare workshop agendas, meeting materials, action item trackers, and meeting summaries
• Maintain project documentation repositories and ensure version control standards are followed
• Support development of executive briefings, status reports, and presentation materials
• Coordinate with project leadership to ensure documentation aligns with project timelines and deliverable expectations
• Identify risks, issues, dependencies, and documentation gaps requiring escalation or resolution
• Assist in the development of future-state operational models aligned with ERP/HCM SaaS best practices
• Support change management and organizational readiness documentation activities
• Ensure documentation quality, consistency, traceability, and compliance with project standards
• Collaborate with client stakeholders to support deliverable reviews and formal acceptance activities

Ascension LLC is seeking an experienced Engagement Project Manager / PMO Lead to oversee and coordinate a high-visibility Oracle EBS Process Assessment and Future-State Design engagement supporting WSSC Water’s transition planning from on-premises Oracle EBS to a future ERP/HCM SaaS environment. This role serves as the operational backbone of the engagement and is responsible for maintaining schedule integrity, coordinating cross-functional workstreams, managing risks and dependencies, facilitating stakeholder communication, and ensuring deliverables progress through review and approval cycles efficiently.

The ideal candidate is an organized and proactive project management professional with demonstrated success leading enterprise application assessment or transformation initiatives involving ERP, HCM, financial systems, or business process modernization. This individual must excel in structured coordination, executive communication, issue resolution, and multi-stakeholder facilitation within fast-paced consulting environments.

This role is especially important to the success of the engagement because it serves as the primary coordination point between Ascension LLC, functional and technical SMEs, executive leadership, and WSSC stakeholders throughout all project phases identified in the Statement of Work, including project initiation, As-Is assessment, Cloud Fit-Gap analysis, To-Be process design, migration readiness planning, and final executive presentations.

Position Summary

The Engagement Project Manager / PMO Lead will lead day-to-day project coordination activities for a complex Oracle EBS business process assessment and future-state design engagement. The selected candidate will support governance activities, maintain the integrated project schedule, coordinate workshops and stakeholder sessions, manage project documentation, oversee risk and issue tracking, and ensure all deliverables are reviewed, version-controlled, and submitted in accordance with project timelines and quality standards.

The successful candidate will be a detail-oriented planner with exceptional organizational and communication skills and the demonstrated ability to coordinate multidisciplinary teams across functional, technical, and executive workstreams. The ideal individual must be self-directed, capable of operating in ambiguous or evolving environments, and comfortable managing multiple priorities simultaneously while maintaining professionalism and responsiveness.

The PMO Lead will support all project phases and collaborate closely with functional leads, business analysts, architects, QA personnel, and executive stakeholders to ensure the engagement remains aligned to WSSC expectations, contractual obligations, and project objectives. The role requires strong facilitation skills, executive-level communication capabilities, and familiarity with enterprise system modernization initiatives, especially ERP/HCM transformation or cloud migration planning efforts.

The PM role is exempt from ERP/HCM certification requirements under the solicitation.

Day-to-Day Activities

• Lead day-to-day project coordination activities across all workstreams supporting the Oracle EBS assessment engagement
• Develop, maintain, and continuously update the integrated project schedule and milestone tracking documentation
• Coordinate stakeholder meetings, workshops, interviews, and executive review sessions
• Facilitate weekly project status meetings and prepare detailed status reports, action logs, and meeting summaries
• Track project risks, issues, dependencies, assumptions, and mitigation strategies
• Monitor deliverable progress against project milestones and contractual timelines
• Coordinate review cycles and approval checkpoints for all project deliverables
• Maintain centralized project documentation repositories and version control procedures
• Collaborate with functional leads and technical SMEs to ensure alignment across modules and deliverables
• Support escalation management and facilitate issue resolution with internal and client stakeholders
• Prepare executive briefings, dashboards, and project performance summaries for leadership review
• Coordinate resource scheduling and support workload balancing across project team members
• Ensure project governance processes and communication protocols are followed consistently
• Assist with workshop preparation, stakeholder outreach, agenda development, and logistics coordination
• Support quality assurance activities related to deliverable completeness and documentation standards
• Monitor contractual deliverables and support compliance with WSSC reporting expectations
• Coordinate final presentation preparation and executive delivery activities

Ascension LLC is seeking a senior DoD Acquisition / Nuclear Enterprise Subject Matter Expert to support a high-visibility Air Force Nuclear Weapons Center initiative focused on ICBM Target Operating Model optimization, governance redesign, organizational health, and mission execution improvement.

This part-time advisory role is ideal for a seasoned defense acquisition professional with deep experience in ACAT/SCAT programs, nuclear enterprise operations, sustainment governance, major weapon systems, decision-rights frameworks, and executive-level advisory support. The SME will be used selectively for governance reviews, senior workshops, leadership briefings, and final recommendations.

Role Summary

The DoD Acquisition / Nuclear Enterprise SME will provide expert guidance to ensure Ascension’s recommendations are credible, mission-aware, and aligned with the realities of complex defense acquisition and sustainment portfolios. The role supports development and review of the Target Operating Model, Unified Governance Framework, Transformation Playbook, Human Capital Strategy, and Mission Execution Improvement Package.

The ideal candidate is strategic, discreet, mission-focused, and comfortable advising teams working with senior DoD leaders, including PEOs, General Officers, SES leaders, Program Managers, and acquisition executives.

Key Responsibilities

• Review governance frameworks through a DoD acquisition and nuclear enterprise lens.
• Assess decision-rights, escalation paths, accountability models, and governance forums.
• Advise on ACAT/SCAT program execution, sustainment governance, and mission risk.
• Validate recommendations for practicality, clarity, and executive usability.
• Support selected workshops, working groups, and leadership briefings.
• Identify implementation risks, dependencies, and mission execution impacts.
• Contribute to the TOM, governance framework, transformation playbook, and final recommendations.
• Review deliverables for acquisition credibility, compliance, and mission alignment.
• Prepare executive talking points, issue summaries, and advisory recommendations.
• Ensure recommendations remain advisory and avoid inherently governmental functions.

Ascension LLC is seeking a senior Organizational Diagnostic Methodologist to support a high-visibility Air Force organizational transformation effort focused on optimizing the ICBM Enterprise Target Operating Model. This part-time advisory role is ideal for an experienced organizational assessment, survey methodology, workforce analytics, or organizational effectiveness professional who can validate a defensible diagnostic framework and translate results into executive-ready insights.

The selected consultant will support baseline organizational health assessment, longitudinal measurement, benchmarking, governance adoption analysis, and interpretation of findings for senior leaders. This role requires strong expertise in organizational diagnostics, statistical methodology, survey design, human capital analytics, and change measurement in complex enterprise or federal environments.

Key Responsibilities

• Validate organizational diagnostic frameworks and assessment models.
• Advise on survey design, baseline methodology, sampling, and longitudinal measurement.
• Review data collection methods, including surveys, interviews, focus groups, and document reviews.
• Support benchmarking, trend analysis, and organizational health interpretation.
• Assess governance, decision-rights, communication, process maturity, and organizational friction indicators.
• Advise data analysts on reliability, validity, response bias, and data quality risks.
• Translate diagnostic findings into clear executive-level insights and recommendations.
• Review dashboards, charts, reports, briefings, and narrative findings for methodological soundness.
• Identify assessment risks and recommend corrective actions.
• Document assumptions, limitations, methodology decisions, and sustainment practices.
• Coordinate with project leadership, data analytics, governance, change management, and facilitation teams.

Ascension LLC is seeking a Transformation Playbook and Knowledge Management Specialist to support a high-visibility federal organizational transformation effort for the Air Force Nuclear Weapons Center’s ICBM Systems Directorate. This role is ideal for a skilled technical writer, knowledge management specialist, or consulting documentation professional who can turn complex governance, transformation, and change management concepts into clear, polished, Government-ready deliverables.

The selected candidate will help develop transformation playbooks, governance artifacts, executive briefings, meeting summaries, SOP-style materials, and sustainment documentation. This is a part-time 1099 role supporting a compressed 9-month engagement, with work expected to peak around workshops, leadership briefings, deliverable reviews, and final project milestones.

Key Responsibilities

• Draft and edit transformation playbooks, governance charters, SOPs, briefings, and final deliverables.
• Convert consultant and stakeholder inputs into clear, structured, Government-ready content.
• Prepare meeting summaries, action item logs, decision records, and executive materials.
• Support documentation for Target Operating Model, governance, decision rights, and change management activities.
• Maintain templates, file organization, version control, and document quality standards.
• Develop concise PowerPoint briefings, reports, trackers, and knowledge management products.
• Support SharePoint, Teams, and Microsoft 365-based documentation workflows.
• Review materials for consistency, formatting, grammar, accessibility, and professional presentation.
• Assist with Section 508-aware formatting for Government-facing documents.
• Package final deliverables with tables of contents, appendices, acronyms, and version histories.

Ascension LLC is seeking a Process Improvement and Implementation Specialist to support a high-visibility Air Force organizational transformation effort focused on Target Operating Model optimization, governance improvement, process modernization, and organizational health.

This role is ideal for a mission-driven analyst, process improvement professional, or management consultant who can turn strategy into executable implementation support. The selected candidate will help identify process friction, analyze risks and dependencies, support governance rollout, and develop practical tools, trackers, briefings, and playbook content for senior Government leaders.

Role Summary

The Process Improvement and Implementation Specialist will support current-state analysis, future-state planning, implementation sequencing, corrective action planning, and transformation playbook development. The role requires strong analytical thinking, executive-ready communication, stakeholder coordination, process improvement expertise, and the ability to work in a fast-paced federal consulting environment.

The successful candidate will bring experience in business process improvement, organizational transformation, management analysis, change management, operations research, governance support, implementation planning, KPI development, risk tracking, and federal client delivery.

Key Responsibilities

• Analyze current-state processes, governance workflows, decision forums, and escalation paths.
• Identify process gaps, bottlenecks, decision latency, duplication, and organizational friction.
• Develop process maps, action trackers, issue logs, risk registers, and dependency analyses.
• Support implementation roadmaps, corrective action plans, and governance rollout activities.
• Contribute to transformation playbooks, SOPs, job aids, templates, and sustainment materials.
• Prepare executive briefings, meeting materials, working group agendas, and status updates.
• Support stakeholder interviews, workshops, facilitation sessions, and implementation planning meetings.
• Track milestones, decisions, dependencies, risks, and corrective actions across workstreams.
• Support KPI development, performance metrics, dashboards, and governance adoption measures.
• Apply change management principles to support adoption, communication, and transition readiness.
• Ensure deliverables are clear, accurate, client-ready, and compliant with advisory support boundaries.