Protect our Land, Ascend is Us!

Ascension is seeking an experienced Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) organization in transforming taxpayer communication processes associated with math error notices.

The ideal candidate will serve as a key contributor responsible for evaluating existing business processes, identifying opportunities to improve taxpayer communication workflows, analyzing operational challenges, translating business needs into actionable requirements, and supporting the redesign of IRS notice processes to improve clarity, compliance, and taxpayer experience.

This position requires a strategic thinker who can bridge the gap between business operations, policy requirements, technology teams, and customer experience objectives. The successful candidate will have demonstrated experience analyzing complex business processes, facilitating stakeholder discussions, developing process improvement recommendations, documenting requirements, and supporting implementation activities.

The Business Process Engineer will directly support IRS efforts to implement requirements established under the Internal Revenue Service Math and Taxpayer Help Act by improving notice design processes, optimizing workflows, and supporting data-informed decision-making.

Summary of Contractor Role

The Business Process Engineer will support the IRS by conducting comprehensive business process analysis and improvement activities across taxpayer correspondence operations. The role will analyze current-state processes, identify process inefficiencies, evaluate operational constraints, and develop recommendations that improve taxpayer understanding, reduce unnecessary interactions, and enhance IRS service delivery.

The contractor will collaborate with IRS Taxpayer Correspondence Services (TCS), Research, Applied Analytics & Statistics (RAAS), IT stakeholders, taxpayer experience teams, and other mission partners to evaluate existing notice processes and develop optimized future-state workflows.

The ideal candidate will be a detail-oriented, analytical professional capable of working independently in a complex government environment. The candidate should demonstrate strong problem-solving abilities, excellent communication skills, and the ability to translate complex business requirements into practical solutions.

The Business Process Engineer will support activities including:

• Business process mapping and workflow analysis
• Current-state/future-state process documentation
• Business process improvement and reengineering
• Requirements elicitation and documentation
• Stakeholder interviews and facilitation
• Development of process improvement recommendations
• Analysis of operational impacts and implementation considerations
• Support for performance analytics and KPI development
• Documentation of procedures, workflows, and business rules

The contractor will leverage tools and methodologies such as:

• Microsoft Visio / process mapping tools
• Microsoft Excel for analysis and reporting
• Microsoft PowerPoint for executive briefings
• SharePoint for knowledge management and document repositories
• Business analysis methodologies
• Lean process improvement concepts
• Requirements management practices

Key Responsibilities / Expected Activities

The Business Process Engineer will:

Business Process Analysis and Optimization

• Analyze existing IRS math error notice workflows to identify process inefficiencies, bottlenecks, risks, and improvement opportunities.
• Document current-state business processes, workflows, decision points, business rules, and stakeholder interactions.
• Develop future-state process models incorporating improved taxpayer communication practices.
• Evaluate operational impacts associated with proposed notice redesign approaches.
• Recommend process improvements that improve taxpayer understanding and reduce unnecessary taxpayer burden.

Requirements Analysis and Documentation

• Conduct stakeholder interviews and requirements gathering sessions with IRS business and technical stakeholders.
• Translate legislative, policy, and operational requirements into actionable business requirements.
• Develop business requirements documentation, process documentation, workflow diagrams, and supporting artifacts.
• Support development of Programming Requirements Packages (PRPs) and related implementation documentation.

Public Law Compliance Support

• Evaluate existing math error notice processes against requirements established by the Internal Revenue Service Math and Taxpayer Help Act.
• Support compliance gap assessments by identifying process and workflow impacts.
• Develop recommendations to improve notice clarity, consistency, and taxpayer response processes.

Performance Analytics and Process Improvement Support

• Collaborate with data analysts to identify process improvement opportunities based on taxpayer behavior, notice outcomes, and operational performance data.
• Support development of performance metrics and KPI frameworks.
• Analyze workflow impacts associated with notice changes and taxpayer response channels.

User Experience and Stakeholder Support

• Support user research activities by documenting taxpayer experience workflows and identifying process improvement opportunities.
• Participate in stakeholder workshops, interviews, and working sessions.
• Develop executive-level briefing materials communicating findings and recommendations.

Project Documentation and Knowledge Management

• Maintain process documentation, templates, workflow artifacts, and improvement recommendations.
• Support SharePoint-based knowledge management activities.
• Ensure documentation follows quality standards and version-control practices.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Senior Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) Math Error Notices Pilot Program. The selected consultant will play a critical role in helping the IRS modernize taxpayer communications by evaluating existing business processes, identifying opportunities for improvement, redesigning workflows, and supporting the implementation of plain-language, taxpayer-centered notice solutions.

This position is ideal for a highly analytical and collaborative professional who understands how to evaluate complex government processes, translate business challenges into actionable improvement strategies, and facilitate solutions that improve customer experience, compliance outcomes, and operational effectiveness.

The successful candidate will bring demonstrated expertise in:

• Business process improvement and reengineering
• Requirements analysis and documentation
• Operational analysis and performance measurement
• Stakeholder engagement and facilitation
• Process modeling and workflow optimization
• Translating policy and regulatory requirements into business solutions
• Developing recommendations, implementation plans, and supporting documentation

The consultant will support an IRS initiative focused on improving the clarity, usability, and effectiveness of taxpayer correspondence while ensuring compliance with Public Law No. 119-39 requirements for math error notices.

Summary of Contractor Role

The Senior Business Process Engineer will provide business analysis, process improvement, and operational optimization support to evaluate and enhance IRS taxpayer correspondence processes.

The consultant will analyze current-state business processes, identify gaps between existing practices and legislative requirements, evaluate operational impacts, and develop recommendations to improve taxpayer communications and IRS business workflows.

The ideal candidate is a self-driven problem solver who can independently analyze ambiguous business challenges, collaborate with cross-functional stakeholders, and develop practical solutions that balance regulatory requirements, technology limitations, operational needs, and taxpayer experience objectives.

The consultant will support IRS efforts to:

• Evaluate current math error notice processes and identify improvement opportunities.
• Analyze business workflows supporting taxpayer correspondence.
• Develop process improvement recommendations.
• Support requirements development and documentation.
• Assist with implementation planning for redesigned notices and related business processes.
• Apply process analysis techniques to improve taxpayer outcomes and IRS operational performance.

The role requires someone comfortable working across business, policy, analytics, and technology teams to help transform complex government processes into efficient, user-focused solutions.

Position Responsibilities

The Senior Business Process Engineer will:

• Analyze existing IRS taxpayer correspondence processes, workflows, and operating procedures to identify improvement opportunities.
• Conduct business process assessments to identify inefficiencies, bottlenecks, risks, and opportunities for workflow optimization.
• Evaluate current-state processes against legislative requirements, business objectives, and customer experience goals.
• Develop future-state process models and recommend improvements to enhance effectiveness, compliance, and taxpayer usability.
• Perform requirements gathering sessions with business stakeholders, subject matter experts, and technical teams.
• Document business requirements, functional needs, process flows, decision points, and operational procedures.
• Develop business process documentation, workflow diagrams, standard operating procedures, and implementation recommendations.
• Support analysis of taxpayer notice processes, including opportunities to improve clarity, consistency, and taxpayer response outcomes.
• Collaborate with data analysts and program stakeholders to evaluate performance metrics and identify process improvement opportunities.
• Support performance measurement activities by defining process indicators, success measures, and evaluation criteria.
• Facilitate stakeholder meetings, working sessions, interviews, and process review sessions.
• Analyze impacts of proposed process changes and support organizational adoption activities.
• Develop briefings, reports, executive summaries, and decision-support materials.
• Support Agile project activities, including iterative reviews, stakeholder feedback sessions, and continuous improvement cycles.
• Maintain project documentation within designated knowledge management repositories, including SharePoint environments.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Data Analyst to support a mission-critical IRS initiative focused on improving taxpayer communications, evaluating taxpayer response behaviors, and enhancing the effectiveness of math error notices. The ideal candidate will transform complex datasets into actionable insights that help the IRS evaluate pilot outcomes, optimize taxpayer correspondence processes, and make data-driven decisions that improve taxpayer understanding and compliance.

This individual will support IRS efforts to modernize taxpayer communications by applying analytical techniques, statistical methods, data visualization practices, and business intelligence capabilities. The Data Analyst will analyze notice performance data, identify trends and correlations, evaluate taxpayer outcomes, and develop analytical products that enable IRS leadership and program stakeholders to understand the effectiveness of redesigned notices and pilot initiatives.

The successful candidate will bring strong analytical skills, attention to detail, and the ability to translate technical findings into understandable recommendations for executives, program managers, and business stakeholders. The candidate must be comfortable working in a collaborative environment involving data analysts, business process specialists, researchers, program managers, and IRS stakeholders.

Summary of Contractor Role

The Data Analyst will provide analytical support for the IRS Taxpayer Correspondence Services (TCS) Math Error Notices Pilot Program by conducting data analysis, performance measurement, statistical analysis, reporting, and visualization activities. The role supports multiple program tasks, including evaluating certified mail pilot outcomes, analyzing taxpayer response behavior, identifying opportunities for business process improvement, and supporting user research evaluation.

The Data Analyst will work with historical notice data, taxpayer response information, taxpayer notice codes (TPNCs), compliance outcomes, and operational performance metrics to identify patterns and develop recommendations. The individual will support the development of analytical datasets, executive briefings, dashboards, reports, and other decision-support products.

Key responsibilities include:

• Supporting performance analytics activities to evaluate the relationship between notice composition, taxpayer behavior, compliance outcomes, abatement requests, and IRS resource utilization.
• Performing statistical analysis and data modeling to support pilot program evaluation.
• Developing analytical datasets and reporting products to support program decision-making.
• Creating dashboards, visualizations, and executive-level presentations to communicate findings.
• Supporting business process optimization by identifying trends, inefficiencies, and opportunities for improvement.
• Applying data analytics techniques to support taxpayer experience improvements.

The IRS PWS specifically requires analysis of historical notice information, taxpayer outcomes, taxpayer notice codes, compliance trends, taxpayer behavior, call center demand, and text analytics to identify opportunities for improvement. The role also supports development of analytical datasets and code used to generate insights at the conclusion of the performance period.

Expected Day-to-Day Activities / Responsibilities

The Data Analyst will:

• Analyze historical taxpayer correspondence data to identify trends, correlations, and performance indicators.
• Evaluate relationships between notice design elements, taxpayer responses, abatement requests, compliance outcomes, and IRS workload impacts.
• Perform statistical analysis to support certified mail pilot evaluation activities.
• Develop analytical models and datasets supporting program evaluation and decision-making.
• Extract, clean, validate, and transform data from multiple sources to support reporting and analysis.
• Conduct exploratory data analysis to identify patterns, anomalies, and improvement opportunities.
• Analyze Taxpayer Notice Codes (TPNCs) and recommend opportunities for upstream process improvements.
• Develop dashboards, reports, and visualizations using business intelligence tools.
• Prepare executive briefings, analytical summaries, and presentation materials for IRS leadership.
• Support development of analytic datasets, documentation, and reusable analytical processes.
• Collaborate with program managers, business process analysts, researchers, and IRS stakeholders to define analytical requirements.
• Support user research evaluation efforts by analyzing survey results, focus group findings, and taxpayer feedback data.
• Apply data visualization techniques to communicate complex findings in a clear and actionable manner.
• Document analytical methodologies, assumptions, processes, and results.
• Participate in working sessions, stakeholder meetings, and program reviews.
• Support quality assurance activities to ensure accuracy and reliability of analytical products.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Senior Data Analyst to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) and Research, Applied Analytics & Statistics (RAAS) organizations in evaluating, redesigning, and improving taxpayer math error notices. The successful candidate will apply advanced analytics, statistical methods, data modeling, and performance measurement techniques to help IRS understand taxpayer behavior, identify opportunities for notice improvements, and develop data-driven recommendations that improve taxpayer communication and compliance outcomes.

This role is ideal for an analytical professional who enjoys solving complex business challenges through data, transforming large and diverse datasets into actionable insights, and supporting mission-critical government programs. The Senior Data Analyst will work at the intersection of data analytics, taxpayer experience research, business process improvement, and program modernization.

The ideal candidate is a detail-oriented, intellectually curious, and solutions-focused professional who can independently analyze complex datasets, communicate findings to executive stakeholders, and translate analytical results into practical recommendations.

Summary of Contractor Role

The Senior Data Analyst will provide advanced analytical support for the IRS Math Error Notices Pilot Program established under the Internal Revenue Service Math and Taxpayer Help Act. The position will evaluate current taxpayer correspondence processes, analyze historical notice data, identify factors influencing taxpayer responses, and develop recommendations to improve notice clarity, effectiveness, and compliance outcomes.

The Senior Data Analyst will support:

• Performance analytics of math error notices.
• Statistical analysis supporting certified mail pilot program evaluation.
• Data-driven evaluation of taxpayer behavior and compliance outcomes.
• Business process optimization initiatives.
• User research analytics and taxpayer experience evaluations.
• Development of executive briefings, analytical reports, dashboards, and decision-support materials.

The analyst will leverage tools and processes such as:

• Advanced statistical analysis methods.
• Data modeling and data visualization.
• Business intelligence reporting.
• Natural Language Processing (NLP) and text analytics.
• Data quality assessment and validation.
• Performance metrics and KPI development.
• Microsoft Excel, Power BI, SQL, Python/R, Tableau, or similar analytical platforms.
• Knowledge management repositories such as SharePoint.

Ascension brings relevant experience supporting federal clients with data analytics, dashboard development, KPI development, process improvement, and business intelligence solutions. Ascension has supported FEMA workforce analytics, DHS Federal Protective Service data analytics and visualization, and enterprise reporting initiatives involving data analysis and decision support.

Expected Responsibilities / Activities

The Senior Data Analyst will:

Analyze Taxpayer Notice Performance Data

• Analyze historical math error notice issuance data, notice composition, taxpayer responses, abatement requests, and compliance outcomes.
• Identify relationships between notice characteristics and taxpayer behaviors.
• Evaluate trends, anomalies, and performance indicators affecting taxpayer experience.
• Analyze Taxpayer Notice Codes (TPNCs) and identify opportunities for process improvements.

Develop Advanced Analytics and Data Models

• Develop analytical models to evaluate notice effectiveness and taxpayer response patterns.
• Perform statistical analysis to measure pilot program outcomes.
• Develop datasets, analytical methodologies, and reproducible analytical processes.
• Apply quantitative techniques to support decision-making.

Support Certified Mail Pilot Program Analytics

• Analyze experimental pilot results related to certified mail delivery approaches.
• Support research methodology validation and statistical evaluation.
• Evaluate response rates, abatement rates, dollar impacts, and taxpayer behavior changes.
• Prepare analytical findings supporting IRS reporting requirements.

Perform Business Process Optimization Analysis

• Assess current-state processes and identify improvement opportunities.
• Analyze workflow challenges impacting taxpayer communication.
• Develop recommendations to streamline processes and improve outcomes.
• Support implementation planning through data-driven recommendations.

Support User Experience Research

• Analyze qualitative and quantitative taxpayer research results.
• Evaluate survey results, interviews, and focus group findings.
• Identify usability barriers affecting taxpayer understanding.
• Translate research findings into actionable recommendations.

Develop Reports and Executive Briefings

• Create analytical reports, dashboards, charts, and presentations.
• Communicate complex analytical findings to technical and executive audiences.
• Prepare briefing materials supporting IRS leadership decisions.
• Document analytical approaches, findings, and recommendations.

Support Knowledge Management and Documentation

• Maintain analytical documentation, datasets, and models.
• Support storage and organization of analytical artifacts within SharePoint.
• Develop reusable analytical methods and documentation.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Federal Program Manager who can lead a mission-critical IRS initiative focused on improving taxpayer communications through the redesign, evaluation, and modernization of math error notices. The ideal candidate will serve as the central point of coordination between Ascension’s technical team, IRS Taxpayer Correspondence Services (TCS), Research, Applied Analytics & Statistics (RAAS), government stakeholders, and supporting personnel.

The successful candidate will bring demonstrated experience managing complex Federal programs, coordinating cross-functional teams, maintaining project schedules, managing risks and issues, and delivering executive-level communications. This individual should be comfortable operating in an environment requiring strong organizational leadership, stakeholder engagement, and disciplined program execution.

The Program Manager will ensure the IRS receives timely, high-quality deliverables supporting the implementation of taxpayer communication improvements, knowledge transfer activities, pilot program execution, and successful program transition.

Summary of Contractor Role

The Program Manager will provide overall leadership and management oversight for Ascension’s support of the IRS Math Error Notifications Pilot Program. The role is responsible for ensuring all contractual requirements, milestones, deliverables, and stakeholder expectations are successfully achieved.

The Program Manager will establish and maintain program management processes, coordinate resources, monitor progress, identify and mitigate risks, facilitate stakeholder communications, and ensure quality control across all work products.

The position requires an organized, proactive leader capable of managing multiple concurrent activities, including:

• Program startup and transition activities
• Knowledge management and documentation transfer
• Stakeholder engagement
• Executive briefings
• Status reporting
• Risk and issue management
• Deliverable tracking
• Coordination with technical and analytical teams

The ideal candidate is a self-driven professional who can independently manage priorities, anticipate challenges, communicate effectively with Government stakeholders, and maintain alignment between project objectives and IRS mission needs.

Expected Day-to-Day Activities

The Program Manager will:

• Lead overall program execution activities supporting IRS Taxpayer Correspondence Services.
• Develop and maintain program management plans, schedules, milestones, and tracking mechanisms.
• Coordinate contractor personnel activities to ensure successful completion of assigned tasks.
• Facilitate project kickoff meetings, stakeholder meetings, and recurring status meetings.
• Prepare and deliver weekly, monthly, and ad hoc program status briefings.
• Monitor project performance against schedule, scope, and deliverable requirements.
• Identify program risks, issues, dependencies, and mitigation strategies.
• Maintain risk registers, action item trackers, and decision logs.
• Coordinate knowledge management activities, including documentation transfer and process capture.
• Support phase-in activities by coordinating startup plans, onboarding activities, and transition schedules.
• Support phase-out activities by coordinating transition plans, knowledge transfer sessions, and delivery of Government-owned artifacts.
• Review contractor deliverables for quality, completeness, and compliance before submission.
• Facilitate communication between IRS leadership, technical teams, analysts, and external stakeholders.
• Manage program documentation using Microsoft Office applications and collaboration platforms such as SharePoint.
• Support continuous improvement of program management processes and reporting practices.

Protect our Land, Ascend with Us!

Ascension is seeking a detail-oriented and dependable Acquisition Specialist to support the Naval Health Research Center’s Science Acquisition Support Department in San Diego, California. This position supports NHRC’s mission by helping ensure acquisition and contract administration activities are organized, accurate, compliant, timely, and properly documented. NHRC develops and delivers operational biomedical research solutions that enhance the health, safety, readiness, and performance of military forces, and this role provides the acquisition support needed to keep research-related contract actions moving efficiently.

The ideal candidate is organized, responsive, and comfortable working in a structured federal contracting environment. This role requires someone who can review contract documents, identify errors, track invoices and deliverables, coordinate with vendors and Government representatives, maintain complete contract files, and support COR documentation. The strongest candidate will bring prior experience supporting military, medical research and development, DoD, Navy, federal acquisition, or comparable contract administration environments.

Summary of the Contractor Role

The Acquisition Specialist will provide non-personal acquisition support services to assist NHRC with acquisition compliance, contract modification support, invoice review, COR support, and post-award administration. The contractor will support high-volume recurring work, including an estimated five contract modifications weekly, approximately 40 invoices monthly, and approximately 20 ODC/travel requests weekly.

This role is highly administrative and compliance-driven. The Acquisition Specialist must be able to review documentation for completeness, compare invoices and requests against available funding and contract requirements, coordinate corrections with vendors or requestors, draft COR-related documentation, and maintain organized contract files using NHRC naming conventions and file management procedures. The position requires sound judgment, strong written communication, attention to detail, and the ability to manage multiple requests without losing track of deadlines, required approvals, or documentation standards.

Tools and processes likely to be used include federal contract files, invoice review checklists, COR documentation templates, monthly status reports, the NHRC Staff Tracker, Government payment portal/WAWF-related invoice processes, Microsoft Office tools, shared drives or document repositories, and NHRC-specific filing and naming conventions. The monthly invoice process requires a monthly status report and COR review before invoice submission into WAWF.

Expected Day-to-Day Activities

• Review contract modifications and identify potential errors, inconsistencies, or missing information for Government review.
• Prepare contract closeout documentation by confirming required deliverables have been received, invoices have been approved and paid, and closeout records are ready for Government processing.
• Record and file contract modifications in accordance with NHRC policy, organization standards, and naming conventions.
• Perform preliminary invoice reviews to confirm deliverables have been received, billing aligns with contract requirements, and available funding supports the proposed invoice.
• Coordinate with vendors to clarify invoice issues, request corrections, and support timely invoice processing.
• Draft COR documentation, including COR Monthly Reports, Quarterly Surveillance Reports, and Contractor Performance Assessment Report support documentation, for Government review and signature.
• Return COR approval of invoices and deliverables to vendors and inform vendors when to submit invoices through the Government payment portal.
• Maintain COR correspondence, invoice files, deliverables, and supporting documentation in the applicable contract file.
• Review ODC and travel requests to confirm costs are within applicable regulatory limits, supporting documentation is complete, and proposed costs align with available contract funding.
• Coordinate with requestors to clarify or correct ODC/travel request documentation.
• Review COR files and documentation quarterly, and as requested, to ensure files follow NHRC policy and naming conventions.
• Support preparation of monthly invoice documentation, monthly status report inputs, and NHRC Staff Tracker information.
• Maintain awareness of task status, milestones completed, GFP assigned to staff if applicable, and COR travel approvals for inclusion in monthly reporting.
• Complete required Command, Activity, DoD, Government, safety, cybersecurity, OPSEC, CUI, and facility access training as required.
• Protect procurement-sensitive, command-sensitive, proprietary, and controlled information in accordance with the required Non-Disclosure Agreement and applicable Government rules.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Acquisition Specialist to serve as the onsite Contractor Supervisor supporting the Naval Health Research Center (NHRC) Acquisition Support Services mission. The ideal candidate is a detail-oriented acquisition professional who understands the administrative and operational requirements associated with supporting Department of Defense (DoD) research environments and can effectively coordinate acquisition activities, contract administration functions, and contractor workforce execution.

This position is critical to ensuring NHRC receives timely, accurate, and compliant acquisition support while maintaining organized contract files, supporting invoice and deliverable reviews, coordinating post-award administration activities, and ensuring contractor personnel perform effectively against mission requirements.

The successful candidate will bring strong organizational leadership, attention to detail, and the ability to manage competing priorities in a mission-focused environment. The candidate should be comfortable working with Government stakeholders, contractor personnel, acquisition documentation, and compliance-driven processes.

Summary of Contractor Role

The Acquisition Specialist (Onsite Contractor Supervisor) will provide onsite contractor leadership and acquisition support services for NHRC's Science Acquisition Support department. The individual will oversee daily contractor operations, assign workload, monitor performance, coordinate schedules, and ensure contractor personnel successfully execute acquisition support activities.

The role supports acquisition lifecycle activities including contract modification review, contract closeout support, invoice and deliverable validation, COR documentation preparation, travel and other direct cost (ODC) review, and contract file management.

The ideal candidate will have experience working within military, medical research, government acquisition, or regulated environments where accuracy, documentation control, and compliance with established procedures are essential.

Position Responsibilities / Expected Activities

The Acquisition Specialist (Onsite Contractor Supervisor) will:

• Supervise onsite contractor personnel supporting NHRC acquisition support activities.
• Assign daily tasks and workload priorities to contractor personnel based on mission requirements.
• Establish and maintain contractor schedules to ensure timely completion of acquisition support activities.
• Certify contractor employee time and manage leave requests in accordance with company procedures.
• Evaluate contractor performance and provide feedback to ensure compliance with contractual requirements.
• Resolve personnel performance issues and coordinate corrective actions when necessary.
• Monitor acquisition support activities including contract modifications, invoice reviews, deliverable tracking, and contract documentation.
• Review contract modifications for completeness, accuracy, and compliance with applicable requirements.
• Ensure contract files are properly organized, maintained, and documented according to NHRC policies and naming conventions.
• Oversee preparation and submission of acquisition support documentation.
• Support preliminary invoice reviews by validating deliverables, funding availability, and supporting documentation.
• Review COR documentation packages including monthly reports, surveillance documentation, and contractor performance documentation.
• Coordinate with Government COR representatives regarding acquisition support activities, status updates, and issues.
• Review ODC and travel requests for completeness, regulatory compliance, supporting documentation, and funding availability.
• Ensure contractor personnel complete required DoD and Government training requirements.
• Maintain compliance with contract deliverables including monthly status reports, staff tracking documentation, and required NDA submissions.
• Support transition-in and transition-out activities to maintain continuity of services.

Protect our Land, Ascend with Us!

Ascension is seeking a Business Data Analyst III / BI Reporting Analyst to support federal IT research, executive reporting, and decision-support activities for a homeland security mission customer. This position will help translate research findings, advisory inputs, technology trend data, and stakeholder priorities into clear dashboards, briefing materials, KPI summaries, and written analytic products that support senior leadership decision-making.

The ideal candidate is a practical, detail-oriented analyst who can synthesize complex IT and business information into clear reporting products for executives, managers, and operational stakeholders. This role is important because CISA leadership requires timely, organized, and unbiased insight into technology trends, best practices, metrics, and strategic technology priorities across areas such as cloud computing, cybersecurity, infrastructure, applications, mobility, portfolio management, telecommunications, strategic IT sourcing, network security architecture, and mobile device security.

Summary of the Contractor Role

The Business Data Analyst III / BI Reporting Analyst will support Ascension’s delivery team by developing reports, dashboards, briefing materials, analytic summaries, and decision-support tools tied to IT research and strategic advisory services. The analyst will help organize and interpret research outputs, workshop results, advisory call takeaways, technology roadmap inputs, and strategy document review findings into products that are clear, accurate, accessible, and useful for Government leadership.

This position requires a candidate who can work with limited supervision, manage multiple inputs, ask clarifying questions, and produce polished materials for executive audiences. The analyst should be comfortable working in an environment where requirements may evolve based on leadership priorities, annual workshops, advisory calls, and research topics derived from the Agency Strategic Technology Roadmap. The role requires strong writing, reporting, data visualization, stakeholder coordination, and quality-control skills.

Ascension’s GSA MAS Business Data Analyst III labor category requires a bachelor’s degree and 6 years of experience. The LCAT includes data analysis, aggregation, reporting, dashboards, KPI briefings, workflow improvement plans, stakeholder meeting decks, analytic implementation memos, and decision-support models.

Position Day-to-Day Activities

Analyze IT research, advisory inputs, workshop notes, and strategy documents to identify themes, risks, trends, and decision points.

Develop executive-ready dashboards, reports, scorecards, and briefing materials that summarize research findings and key metrics.

Synthesize information from advisory calls, leadership workshops, research reports, and strategic technology roadmap inputs.

Translate complex technical information into clear visual narratives for senior leaders, managers, and operational stakeholders.

Create KPI trackers, action-item logs, workshop summary decks, and analytic implementation memos.

Support review and comment on technology strategies, plans, policies, and related documents.

Prepare structured summaries on topics such as cloud infrastructure, cybersecurity, network security architecture, mobile device security, IT sourcing, applications, infrastructure, telecommunications, and disruptive technologies.

Coordinate with project managers, subject matter experts, and client stakeholders to clarify data needs, reporting expectations, and deliverable timelines.

Validate data and narrative content for accuracy, consistency, completeness, and alignment with Government priorities.

Maintain organized source files, documentation, meeting notes, version histories, and deliverable trackers.

Apply Section 508 accessibility practices to reports, spreadsheets, dashboards, and presentation materials when applicable.

Support monthly reporting, invoice backup documentation, and deliverable tracking as needed.

Protect our Land, Ascend with Us!

Ascension is seeking a detail-oriented Documentation and Deliverables Specialist to support IT research and advisory services for a federal homeland security customer. This role is designed for an early-career documentation professional who can help prepare, format, edit, track, and finalize written deliverables such as reports, briefs, meeting materials, research summaries, and Section 508-compliant documents.

This position is important because the customer’s leadership team requires clear, timely, well-organized written products to support technology planning, IT strategy reviews, research priorities, workshops, advisory meetings, and executive decision-making. The requirement includes written research reports, strategy document reviews, workshop outputs, advisory call coordination, and electronic delivery of documentation to the Government. The SOW specifically requires research reports, advisory calls/meetings, annual workshops, review/comment on strategy documents, and electronic delivery of written reports and licenses.

The ideal candidate is organized, responsive, comfortable working in Microsoft 365, and able to support deliverable-heavy work without needing to be a senior technical writer. This role is best suited for someone who can take content from analysts, advisors, project managers, or subject matter experts and turn it into clean, consistent, professional, and compliant deliverables.

Summary of the Contractor Role

The Documentation and Deliverables Specialist will support Ascension’s project team by producing, editing, formatting, maintaining, and submitting written products associated with IT research and support services. The role will focus on documentation quality, version control, formatting consistency, accessibility, file organization, and deliverable readiness.

The customer requires licensed access to IT research and advisory services covering IT products, services, processes, metrics, roles/functions, cloud computing, mobility, infrastructure, cybersecurity, portfolio management, applications, telecommunications, and government technology trends. This position supports the delivery side of that requirement by ensuring written products are polished, organized, accessible, and ready for Government review.

The selected contractor should be self-driven, detail-focused, and comfortable managing multiple documents at different stages of review. The role will require coordination with project managers, analysts, advisors, and client-facing staff to ensure deliverables are accurate, timely, easy to read, and aligned with customer expectations.

Expected Day-to-Day Activities

• Prepare draft reports, briefs, meeting materials, workshop materials, research summaries, and deliverable packages.
• Format documents using approved templates, headings, tables, graphics, page numbers, references, and file-naming conventions.
• Edit and proofread written products for grammar, consistency, formatting, readability, and professional presentation.
• Convert Word, PowerPoint, and Excel files into clean PDF deliverables when required.
• Apply Section 508 accessibility practices to electronic documents, including headings, alt text, reading order, table structure, color contrast review, and accessibility checks.
• Maintain deliverable trackers, version histories, document logs, review comments, and submission records.
• Coordinate with analysts, project managers, and subject matter experts to collect inputs and finalize deliverables.
• Prepare meeting agendas, notes, action item logs, and follow-up documentation.
• Support workshop documentation, including participant materials, summary notes, priority lists, roadmap inputs, and final workshop outputs.
• Organize project files in SharePoint, Teams, or other approved repositories.
• Review documents for consistency with customer instructions, contract deliverable requirements, and internal quality standards.
• Support invoice backup documentation by organizing monthly deliverable evidence, if requested by the project manager.
• Assist with final quality checks before deliverables are submitted to the Government.

Protect our Land, Ascend with Us!

Ascension is seeking an entry-level Operations Research / Management Analyst I to support IT research and advisory service coordination for a DHS CISA-related effort. This role is best suited for a detail-oriented, organized, and responsive professional who can help coordinate research licenses, schedule advisory sessions, track meetings and deliverables, capture clear notes, and support smooth communication between Ascension, partner subject matter experts, and Government stakeholders.

This position supports a requirement focused on licensed access to IT research, executive-level advice, research reports, advisory calls, workshops, and technology strategy support for CISA leadership. The SOW states that CISA requires access to an online research database and service delivery team to support operational and program decisions, including research advisors, events, workshops, leadership development research, best practices, metrics data, and written research reports.

The ideal candidate does not need to be a senior IT strategist. Ascension needs a dependable operational support professional who can keep the coordination, scheduling, documentation, and follow-up process organized so that senior advisors and license holders can focus on higher-value research, advisory, and roadmap activities.

Summary of the Contractor Role

The Operations Research / Management Analyst I will provide operational, administrative, and analytical coordination support for license management, advisory session scheduling, workshop logistics, note capture, action item tracking, and status reporting. The position will help ensure that CISA license holders receive timely access to the required research services, that advisory calls and workshops are scheduled and documented, and that reports, meeting summaries, and follow-up actions are tracked through completion.

The requirement includes up to seven users receiving licensed access to an online IT research database covering IT products, services, processes, metrics, roles/functions, cloud computing, mobility, infrastructure, cybersecurity, portfolio management, applications, telecommunications, and government IT trends. The requirement also includes advisory calls or meetings approximately ten times per license per year, annual workshops, written reports, and review/comment support for strategy documents.

This role supports those activities by maintaining the operational rhythm: calendars, trackers, meeting notes, action items, report status, license assignment records, and communications. The successful candidate should be comfortable working remotely, following established processes, managing multiple moving parts, and documenting information accurately.

Protect our Land, Ascend with Us!

Ascension is seeking an Operations / Market Research Analyst to support IT research, benchmarking, market analysis, and operational research activities for a federal cybersecurity and infrastructure mission environment. This position supports the Government’s need for structured research and analysis related to IT products, services, processes, metrics, roles, best practices, and emerging technology trends.

This role is important because CISA leadership requires timely, objective, and well-documented research to inform technology strategies, operational decisions, roadmap planning, advisory discussions, written reports, and strategy document reviews. The requirement specifically calls for licensed access to research and advisory support covering the full spectrum of IT products, services, processes, metrics, and roles/functions, including trends such as cloud computing, mobility, infrastructure, cybersecurity, portfolio management, applications, and telecommunications.

Summary of Contractor Role

The Operations / Market Research Analyst will provide analytical support to help collect, organize, assess, and summarize technology research, market data, benchmark information, and operational insights. The ideal candidate will be a detail-oriented researcher with strong writing, data organization, and analytical skills, capable of translating complex IT and market information into clear findings, comparison summaries, briefing inputs, and decision-support materials.

The analyst will support research into technology trends, vendor/service models, IT operating practices, performance metrics, advisory topics, and strategy-related inputs. The role may also support preparation for advisory calls, workshops, written reports, and strategy document reviews. The SOW includes advisory calls, annual workshops, up to 12 written reports per executive research license holder, and review/comment on up to four strategy documents per year.

This role is best suited for someone who can work independently, manage multiple research requests, document sources clearly, compare alternatives objectively, and produce concise, accurate summaries for senior-level review. The candidate should be comfortable working in an ambiguous environment where priorities may shift based on leadership needs, emerging technologies, or customer-requested research topics.

Anticipated Day-to-Day Activities

• Conduct IT market research on technology products, services, platforms, vendors, processes, metrics, and government technology trends.
• Analyze research findings related to cloud computing, cybersecurity, infrastructure, mobility, telecommunications, applications, and portfolio management.
• Develop structured research summaries, comparison matrices, briefing inputs, and written findings.
• Support benchmarking and best-practice analysis to inform technology planning and operational decisions.
• Prepare draft inputs for research reports, advisory call summaries, workshop materials, and technology roadmap discussions.
• Review customer-provided strategies, plans, policies, or briefing materials and provide organized comments for senior review.
• Track research requests, status, assumptions, risks, sources, deadlines, and follow-up actions.
• Support data collection from online research sources, interviews, meetings, and subject matter expert discussions.
• Develop cost/market analysis inputs, performance metric trackers, and risk assessment matrices.
• Facilitate or support working sessions, Integrated Project Teams, and stakeholder meetings when needed.
• Document meeting notes, action items, decision points, and research priorities.
• Maintain organized files, templates, version history, and research repositories in Microsoft 365 or SharePoint.
• Ensure written products are clear, professional, source-supported, and suitable for Government review.

Protect our Land, Ascend with Us!

Ascension is seeking an IT Manager-Level Research Analyst to support a federal homeland security client with technology research, business analysis, trend synthesis, dashboarding, and advisory support. This role is designed for a candidate who can translate complex IT research into clear, practical findings that help government managers and leaders evaluate technology priorities, understand emerging trends, and make informed program and operational decisions.

The ideal candidate will have experience analyzing IT products, services, processes, metrics, and roles across areas such as cloud computing, cybersecurity, infrastructure, telecommunications, applications, portfolio management, and mobility. This position is important because the client requires access to timely, unbiased IT research and analysis to support strategic technology planning, executive decision-making, roadmap development, and review of technology strategies, plans, and policies. The SOW specifically requires research support across IT products, services, metrics, roles/functions, current and evolving technology trends, and government trends.

This role is a strong fit for candidates who are detail-oriented, analytical, organized, comfortable working with senior stakeholders, and able to develop concise written products, dashboards, briefings, and recommendations in support of mission-aligned IT decision-making.

Summary of Contractor Role

The IT Manager-Level Research Analyst will support the delivery of research and advisory services for CISA leadership and manager-level users. The analyst will help identify, organize, and synthesize information from online research databases, advisory sessions, workshops, strategy documents, and stakeholder inputs. The role will support the development of written reports, research summaries, technology trend analysis, data-informed briefings, and decision-support materials.

The candidate should bring strong business analysis, data analysis, research, and communication skills. The analyst must be able to work in a remote environment with minimal supervision, manage multiple research assignments, anticipate information needs, and convert technical findings into usable recommendations for government managers and IT stakeholders.

The customer needs someone who can help make research actionable. This means the analyst must not only find and organize information, but also explain what it means, why it matters, what risks or opportunities it creates, and how it may affect technology strategy, operational planning, cybersecurity posture, or mission support.

Tools and processes likely needed include Microsoft Excel, Power BI, PowerPoint, Word, SharePoint, Teams, online IT research platforms, dashboard/reporting tools, structured interview or workshop notes, issue/risk trackers, document review matrices, and recurring advisory-call tracking processes.

Expected Day-to-Day Activities

• Analyze IT research content related to cloud computing, cybersecurity, infrastructure, applications, telecommunications, mobility, portfolio management, and emerging technologies.
• Synthesize research findings into concise written summaries, briefing materials, dashboards, and recommendation papers for government managers and leadership.
• Review technology strategies, plans, policies, and roadmap materials to identify alignment, gaps, risks, dependencies, and areas requiring clarification.
• Develop dashboards, KPI trackers, and research matrices to help organize findings, compare technology options, and support decision-making.
• Coordinate with project managers, senior subject matter experts, and client stakeholders to clarify research priorities and information needs.
• Prepare materials for advisory calls, leadership discussions, workshops, and strategy review sessions.
• Document meeting outcomes, action items, research questions, follow-up tasks, and recommendations.
• Track recurring deliverables, including research reports, advisory call inputs, workshop outputs, and document review comments.
• Translate technical research into plain-language insights that are useful to non-technical and manager-level audiences.
• Identify trends, risks, best practices, and lessons learned from government and industry IT environments.
• Support annual or periodic workshops focused on research priorities, technology roadmaps, and three-to-seven-year planning horizons, consistent with the SOW workshop requirement.
• Assist with development of Section 508-compliant electronic documents, reports, presentations, and support documentation when required by the contract.

Protect our Land, Ascend with Us!

Ascension is seeking a Senior IT Research Advisor to serve as a CIO/CTO Advisory Lead supporting executive-level technology research, analysis, and strategic advisory services for DHS CISA leadership. This role is intended for a senior technology advisor who can translate complex IT trends, market research, best practices, and emerging technology risks into practical executive guidance.

The position supports CISA’s need for timely, independent insight on technology trends and best practices for senior leaders and operational component stakeholders. The SOW states that CISA leadership requires recommendations and advice on technological trends, best practices, stakeholder requirements, and rapid access to the latest information tailored to executive priorities.

This is a strong fit for a candidate with CIO/CTO advisory experience, IT strategy expertise, executive communication skills, and hands-on understanding of cybersecurity, cloud, telecommunications, infrastructure, portfolio management, software/hardware trends, and government technology environments.

Summary of the Contractor Role

The Senior IT Research Advisor will provide executive-level IT research and advisory support to help CISA leadership identify, evaluate, and plan strategic technology initiatives. The role will support advisory calls, executive briefings, written research reports, strategy reviews, and annual roadmap workshops. The SOW requires access to research and advice on CTO/CIO-level challenges, unbiased insight tailored to CISA’s technical and mission environment, and support for reviewing technology strategies, plans, and policies.

The ideal candidate will be a self-directed senior advisor who can work with limited supervision, synthesize large amounts of technical information, anticipate executive questions, and produce clear recommendations. The candidate should be comfortable advising on topics such as disruptive technologies, strategic IT sourcing, cloud infrastructure, network security architecture, and mobile device security, which are specifically identified in the requirement.

This position requires strong judgment, executive presence, research discipline, and the ability to convert technology research into practical decision support for federal leaders.

Expected Activities

• Advise CISA executive license holders on CIO/CTO-level technology challenges, trends, risks, and opportunities.
• Conduct research on cloud computing, cybersecurity, infrastructure, mobility, applications, telecommunications, portfolio management, and emerging government IT trends.
• Facilitate executive advisory calls and meetings to identify, refine, and address leadership priorities.
• Develop written research reports based on CISA’s strategic technology roadmap, executive priorities, and annual workshop outcomes.
• Review and comment on technology strategies, plans, policies, and related documents.
• Support annual executive workshops focused on three-to-seven-year technology roadmaps and future priorities.
• Translate technical research into clear executive recommendations, decision points, and implementation considerations.
• Compare CISA’s technology approaches with industry and government best practices.
• Identify risks, dependencies, and policy considerations associated with proposed technology strategies.
• Prepare executive-ready briefing materials, talking points, written summaries, and advisory notes.
• Maintain awareness of current and evolving trends in disruptive technologies, strategic IT sourcing, cloud infrastructure, network security architecture, and mobile device security.
• Ensure all written materials are clear, professional, accurate, and accessible for federal use.

Protect our Land, Ascend with Us!

Ascension is seeking a part-time Program Manager / Contract Delivery Manager to serve as the primary coordination lead and single point of contact for an IT research and advisory support engagement with the Cybersecurity and Infrastructure Security Agency. The selected candidate will help coordinate license delivery, advisory session scheduling, workshop logistics, deliverable tracking, monthly status inputs, and client communications for a small, executive-facing research support contract.

The ideal candidate is organized, responsive, professional, and comfortable supporting senior Government stakeholders in a remote environment. This role requires someone who can manage schedule, scope, quality, communications, and follow-up actions without overcomplicating a light advisory services contract. The requirement includes licensed access for up to seven users to IT research and advisory support, including executive-level advice, periodic meetings, written research reports, and workshops.

Summary of the Contractor Role

The Program Manager / Contract Delivery Manager will coordinate the operational side of Ascension’s support to CISA. The role will not be expected to perform all senior IT advisory functions directly; instead, the Program Manager will ensure the right advisors, license holders, reports, workshops, meetings, and contract deliverables are organized and delivered on time.

The position supports CISA’s need for access to IT research, best practices, technology trend insights, leadership development research, key metrics, and research reports. The requirement includes advisory support on topics such as cloud computing, mobility, infrastructure, cybersecurity, portfolio management, applications, telecommunications, disruptive technologies, strategic IT sourcing, cloud infrastructure, network security architecture, and mobile device security.

The candidate should bring strong meeting coordination, contract administration awareness, action tracking, client communication, and document control skills. The person should be able to maintain an advisory calendar, confirm license access, coordinate with IT subject matter experts, track written reports, prepare status updates, and support post-award and monthly invoice documentation. The SOW requires a post-award conference within 10 business days, monthly invoicing, coordinated delivery of advisory calls, meetings, reports, workshops, and electronic delivery of written reports and licenses.

Expected Day-to-Day / Recurring Activities

• Serve as the primary coordination point between Ascension, advisory resources, and the Government COR or designated client representatives.
• Coordinate delivery of up to seven IT research/advisory licenses and confirm user access after award.
• Schedule advisory calls, executive meetings, workshops, and follow-up sessions with license holders and assigned advisors.
• Track approximately 10 advisory interactions per license per year, as applicable to the final contract scope.
• Coordinate annual half-day workshop planning, logistics, agenda inputs, attendance, and action-item tracking.
• Monitor due dates for written research reports, strategy document reviews, and other client-requested deliverables.
• Maintain a simple contract action tracker for license delivery, advisory sessions, reports, workshops, risks, decisions, and open items.
• Prepare meeting agendas, notes, action-item logs, and status summaries for internal and client review.
• Coordinate with senior IT SMEs to ensure advisory sessions are aligned to CISA priorities and mission context.
• Support monthly invoice backup documentation, including CLIN references, month of service, and supporting delivery records.
• Confirm that electronic deliverables are organized, version controlled, and submitted through the agreed Government process.
• Identify schedule, scope, or responsiveness risks early and escalate them to Ascension leadership.
• Support Section 508 awareness for written deliverables and coordinate accessibility review when applicable.
• Maintain professional communications with Government stakeholders in a timely, clear, and respectful manner.

Protect our Land, Ascend with Us!

Ascension is seeking a Documentation / Media Specialist I to support a potential strategic communications modernization effort for a federal client. The client’s communications organization is working to move from a traditional, reactive public affairs model to a more proactive, data-informed strategic communications function. The requirement emphasizes integrated content creation, editorial calendaring, multi-channel communications, social media monitoring, advanced digital media production, analytics, AI-enabled communication tools, and staff skills development.

This role is designed for a detail-oriented communications and media support professional who can help produce polished digital and print communication products, support branding consistency, assist with content development, format and edit materials, and maintain communications products across internal and external channels. The ideal candidate will bring strong writing, editing, visual layout, document production, and coordination skills, with the ability to support multiple communication products in a fast-paced federal consulting environment.

Summary of Contractor Role

The Documentation / Media Specialist I will support Ascension and the client team by creating, editing, formatting, and publishing communication materials that help improve the client’s ability to communicate clearly, consistently, and effectively. The role supports digital media campaigns, website and social media content, briefing materials, one-pagers, publications, templates, internal news briefs, reports, and other communication products.

The customer’s broader need is to improve communications workflows, reduce duplicative manual work, enhance the quality of content products, and strengthen measurement of communication effectiveness. The role may support integrated communications tools, editorial calendars, project trackers, SharePoint or web content libraries, Adobe Creative Cloud tools, Microsoft 365, PowerPoint, Word, Excel, Teams, and AI-enabled writing or design tools where approved. The MAS labor category for Documentation / Media Specialist I requires a bachelor’s degree, two years of experience, and responsibilities such as digital media campaign support, digital content coordination, branding, KPI monitoring, print/electronic collateral design, proofreading, document editing, and preparation of materials for approval.

Expected Day-to-Day Activities

• Develop digital and print communication products, including one-pagers, briefings, flyers, newsletters, social media posts, web content, templates, reports, and internal announcements.
• Edit and proofread communication materials for grammar, clarity, tone, consistency, and alignment with approved style guidance.
• Format documents, slide decks, reports, and publications to ensure professional presentation and client-ready quality.
• Support brand consistency by applying approved logos, templates, colors, fonts, layouts, and visual standards.
• Coordinate with project managers, communications leads, analysts, and SMEs to collect source content and convert it into usable communication products.
• Update internal webpages, SharePoint pages, document libraries, or communications repositories as directed.
• Prepare files for review, approval, publication, printing, or distribution.
• Assist with social media and digital content development, including basic post drafting, image sizing, caption support, and content calendar updates.
• Support editorial calendaring by tracking planned content, due dates, review status, approvals, and publication timing.
• Create or refine PowerPoint slides, infographics, simple graphics, charts, and visual layouts to improve audience understanding.
• Monitor communication product status, version control, file naming, and document organization.
• Apply accessibility and plain-language practices when preparing documents for internal or external distribution.
• Support collection of basic communication performance data, such as reach, engagement, views, clicks, or distribution results, when tools and data are available.
• Participate in team meetings, capture action items, and follow up on assigned production tasks.
• Maintain confidentiality and professional handling of draft materials, internal messaging, and client communications.