Ascension is seeking a highly experienced Senior Facilitator / CIP Project Delivery Advisor to support a strategic organizational improvement initiative with a major public utility organization. The ideal candidate is an experienced facilitator, change management practitioner, and continuous improvement professional who can guide cross-functional teams through complex discussions focused on customer experience, employee engagement, process improvement, and organizational effectiveness.

The successful candidate will serve as a neutral facilitator responsible for creating an environment where employees, leadership, and stakeholders can openly discuss operational challenges, identify improvement opportunities, and collaboratively develop practical solutions.

This individual should bring demonstrated experience facilitating workshops, employee engagement sessions, organizational improvement initiatives, and change adoption activities. The candidate must be comfortable working with diverse stakeholder groups, navigating sensitive conversations, building consensus, and converting discussions into actionable recommendations.

The ideal consultant is a thoughtful listener, structured problem solver, and trusted advisor who can balance empathy with accountability while helping organizations move from current-state challenges toward sustainable future-state improvements.

Summary of Contractor Role

The Senior Facilitator / CIP Project Delivery Advisor will lead planning, facilitation, documentation, and implementation support activities associated with Ascension’s Operation True North engagement.

The consultant will support the customer by:

• Designing and facilitating interactive workshops focused on customer experience, employee engagement, process improvement, communication, and service delivery.
• Conducting stakeholder discussions and interviews to understand current-state challenges, pain points, and improvement opportunities.
• Applying continuous improvement, business process improvement (BPI), and change management techniques to guide collaborative solution development.
• Facilitating discussions between employees and leadership while maintaining neutrality, psychological safety, and productive engagement.
• Supporting development of future-state recommendations, governance approaches, implementation roadmaps, and adoption strategies.
• Documenting workshop outcomes, agreements, commitments, action items, and measures of success.

This role directly supports WSSC’s objective to improve customer experience, employee engagement, process consistency, collaboration, and adoption of organizational improvements through facilitated dialogue and change management approaches.

Key Responsibilities / Expected Activities

Pre-Session Planning and Design

• Lead stakeholder alignment discussions to understand workshop objectives, participant expectations, organizational challenges, and desired outcomes.
• Conduct stakeholder interviews and discovery sessions to identify themes, concerns, operational barriers, and improvement opportunities.
• Collaborate with customer leadership and planning teams to finalize workshop agendas, session flow, facilitation methods, and participant activities.
• Develop facilitation plans, discussion guides, workshop materials, exercises, and supporting presentation content.
• Design interactive activities that encourage employee participation, collaboration, and solution development.
• Incorporate change management principles to support awareness, engagement, commitment, and adoption.

Workshop Facilitation and Employee Engagement

• Facilitate multi-day organizational workshops focused on customer experience, employee experience, service delivery, and continuous improvement.
• Create an inclusive environment that encourages open dialogue, respectful participation, and constructive feedback.
• Guide discussions involving customer concerns, employee challenges, process inefficiencies, communication barriers, and policy clarity.
• Apply facilitation techniques including:
  • Collaborative design sessions
  • Breakout discussions
  • Structured brainstorming
  • Root cause analysis
  • Process mapping
  • Consensus-building activities
  • Action planning sessions
• Maintain neutrality when facilitating differing perspectives among employees, management, and leadership.
• Manage workshop pacing, participant engagement, and achievement of intended outcomes.
• Deliver soft-skills and customer service-focused learning content related to:
  • Effective communication
  • Active listening
  • Customer engagement
  • Conflict resolution
  • Service-oriented behaviors

Continuous Improvement and Change Management Support

• Analyze workshop discussions to identify process gaps, operational challenges, and improvement opportunities.
• Facilitate current-state and future-state process discussions.
• Support development of continuous improvement recommendations and implementation priorities.
• Identify:
  • Process bottlenecks
  • Policy challenges
  • Communication gaps
  • Training needs
  • Governance considerations
  • Adoption risks
• Apply change management concepts to support organizational readiness and sustained adoption.
• Assist leadership with implementation planning, ownership assignment, milestones, and success measures.

Documentation and Follow-Up

• Capture workshop discussions, decisions, themes, and commitments.
• Prepare:
  • Meeting summaries
  • Executive readouts
  • Action item trackers
  • Responsibility assignments
  • Implementation recommendations
  • Measures of success
• Develop final engagement reports summarizing:
  • Key findings
  • Improvement opportunities
  • Recommended actions
  • Change management considerations
• Conduct follow-up discussions with leadership to review outcomes and implementation considerations.

Ascension, LLC is seeking a highly organized and detail-oriented Project Support, Evaluation & Quality Review Specialist to support the planning, delivery, evaluation, and closeout of a leadership and change management initiative for senior leaders across the Maryland Department of Health and Maryland’s local health departments.

The selected contractor supports Ascension’s senior leadership and public health subject matter experts by coordinating schedules, participant communications, workshop logistics, evaluation activities, document production, and deliverable quality reviews. This role is important because it allows senior subject matter experts to concentrate on public health leadership, workshop facilitation, change management, coaching, and technical assistance while the Specialist maintains the operational structure needed for timely, consistent, and high-quality delivery.

The engagement includes an eight-hour, in-person workshop in Baltimore for approximately 35 senior public health leaders, followed by at least six office hours and 12 total hours of coaching or individualized technical assistance. MDH will provide the workshop venue and audiovisual equipment; the contractor team remains responsible for participant materials, printing, coordination, evaluation, and supporting documentation.

Summary of the Contractor Role

The Project Support, Evaluation & Quality Review Specialist serves as the operational and quality-control resource for this limited-duration engagement. The Specialist maintains the project schedule, deliverable tracker, action log, risk and issue log, document repository, participant roster, attendance records, and workshop support materials.

The ideal candidate is a responsive, self-directed professional who can anticipate administrative and logistical needs, coordinate effectively with senior consultants and government stakeholders, and manage multiple priorities with minimal supervision. The person should be comfortable working in a small project team where assignments may shift as workshop design, participant needs, and post-workshop support requirements become more defined.

The Specialist also supports the collection and preliminary synthesis of participant feedback, including quantitative survey responses and qualitative comments. MDH requires a high-level evaluation summary that identifies recommendations and key takeaways; therefore, the Specialist must be able to organize evaluation data into a clear, accurate, and decision-useful format for senior subject matter expert review.

This position is not a separate full-time project management position and does not serve as the engagement’s senior public health, leadership development, or change management authority. It is a 60-hour support role distributed across approximately six months to provide coordination, workshop administration, evaluation support, document control, and independent quality review.

Anticipated Period and Level of Effort

• Engagement type: Part-time, temporary 1099 independent contractor
• Estimated level of effort: Approximately 60 total hours
• Anticipated project period: Approximately August 2026 through January 2027
• Work arrangement: Primarily remote, with required onsite support in Baltimore, Maryland, for the eight-hour workshop and potentially associated setup activities
• Schedule: Intermittent hours based on project milestones, workshop preparation, participant communications, evaluation activities, coaching coordination, and final closeout
• Travel: Local or regional travel to Baltimore may be required and should be discussed before engagement

The solicitation states “August 2026 to January 2026,” which appears to be a chronological error. For staffing purposes, this position description assumes the intended completion date is January 2027.

Essential Duties and Anticipated Activities

The contractor will:

• Maintain the integrated project schedule, milestone calendar, deliverable tracker, action-item log, risk and issue log, and document repository.
• Coordinate project kickoff activities, planning meetings, review sessions, office hours, coaching appointments, and internal quality reviews.
• Prepare agendas, meeting invitations, participant communications, attendance rosters, sign-in materials, and follow-up correspondence.
• Track participant registration, attendance, scheduling preferences, coaching requests, and completion of post-workshop activities.
• Support communications with senior leaders across MDH and Maryland local health departments in a professional and responsive manner.
• Organize workshop logistics, including materials, printing coordination, room setup requirements, participant packets, name tents, handouts, evaluation instruments, and facilitator supplies.
• Support onsite workshop setup, participant check-in, materials distribution, attendance documentation, timekeeping, and workshop administration.
• Format presentation slides, facilitator guides, participant materials, worksheets, action-planning tools, surveys, and related instructional products.
• Review workshop products for completeness, consistency, usability, grammar, formatting, accessibility, and alignment with approved learning objectives.
• Administer post-workshop surveys and other evaluation instruments using Microsoft Forms or comparable tools.
• Compile quantitative survey results, attendance information, and qualitative participant comments.
• Identify recurring themes, notable findings, participation patterns, and preliminary observations for review by the senior subject matter expert.
• Prepare preliminary tables, charts, summaries, and supporting data for the required high-level evaluation summary.
• Conduct independent peer reviews of deliverables before submission to the client.
• Verify that client comments and internal review findings are addressed before finalization.
• Maintain document naming conventions, version histories, controlled review copies, approved final files, and closeout records.
• Assemble the final project deliverable package and supporting project files.
• Escalate schedule risks, missing inputs, participant issues, or quality concerns promptly to the engagement lead.
• Protect participant information, evaluation responses, client materials, and other nonpublic project information.
• Perform other closely related project coordination, evaluation, and quality-review duties within the approved level of effort.

Ascension is seeking an accomplished Senior Consulting/ Executive Facilitator to lead a high-impact executive leadership development initiative supporting the Maryland Department of Health (MDH). This role is designed for a nationally recognized consultant with extensive experience strengthening leadership capacity within governmental public health organizations.

The ideal candidate combines expertise in executive facilitation, organizational development, strategic change management, executive coaching, and adult learning with firsthand experience supporting state or local governmental public health agencies. This individual serves as the primary client-facing consultant throughout the engagement, guiding discovery, workshop design, facilitation, coaching, evaluation, and continuous improvement efforts.

Success in this role requires exceptional executive presence, political awareness, relationship-building skills, and the ability to translate complex organizational challenges into practical leadership strategies that improve organizational performance and workforce effectiveness.

Summary of the Role

The Senior Consulting/ Executive Facilitator serves as the engagement's lead consultant and facilitator, responsible for designing and delivering an eight-hour customized leadership workshop for senior leaders within the Maryland Department of Health and Maryland local health departments.

Working closely with MDH leadership, this individual reviews organizational assessments, strategic priorities, prior evaluations, and participant needs to tailor workshop content that addresses current organizational challenges and leadership development priorities. MDH will provide organizational context, strategic plans, prior evaluations, and needs assessment information to support customization.

The Lead Facilitator develops leadership objectives, creates customized instructional materials, facilitates executive-level discussions, delivers individualized coaching and technical assistance, evaluates workshop outcomes, and prepares recommendations that strengthen leadership effectiveness across Maryland's public health system.

This position requires a highly collaborative consultant capable of navigating complex organizational environments while maintaining strong client relationships with senior executives and public health leaders. The successful candidate anticipates organizational challenges, adapts facilitation techniques to diverse leadership styles, and produces practical recommendations that support organizational readiness, workforce development, and sustainable change.

Primary Responsibilities

• Lead project kickoff meetings and client discovery sessions.
• Review MDH needs assessments, strategic plans, organizational priorities, and previous leadership evaluations.
• Assess executive leadership development needs and organizational readiness.
• Develop customized learning objectives aligned with MDH priorities.
• Design an executive leadership and change management curriculum tailored to governmental public health.
• Customize workshop content using current organizational context and participant needs.
• Create facilitator guides, participant workbooks, executive presentations, coaching materials, and learning exercises.
• Develop stakeholder engagement and communication planning activities.
• Design organizational readiness and action-planning tools.
• Facilitate an interactive eight-hour in-person executive leadership workshop.
• Lead executive discussions, collaborative exercises, simulations, and case studies.
• Provide six post-workshop office hours.
• Deliver a minimum of twelve hours of individualized coaching and technical assistance across participants using virtual, in-person, or blended approaches based on participant preferences.
• Evaluate participant feedback and learning outcomes.
• Prepare a high-level evaluation summary with actionable recommendations and key takeaways for MDH leadership.
• Conduct review meetings with MDH and incorporate feedback into final deliverables.
• Maintain strong communication with client leadership throughout the engagement.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Acquisition Analyst II / Contract Specialist to support federal acquisition lifecycle activities for the Centers for Disease Control and Prevention (CDC), Office of Acquisition Services (OAS). The ideal candidate will bring demonstrated experience supporting government contracting activities from pre-award through post-award execution, ensuring acquisition actions are accurate, compliant, timely, and properly documented.

This role is designed for a detail-oriented acquisition professional who understands the Federal Acquisition Regulation (FAR), agency acquisition policies, and the documentation discipline required to support complex government procurements. The successful candidate will assist acquisition teams with market research, acquisition planning, solicitation development, proposal evaluation support, contract administration, modification processing, procurement reporting, and contract file management.

The ideal candidate is a self-driven professional who can independently manage assigned acquisition actions, identify potential issues before they impact milestones, communicate effectively with stakeholders, and produce high-quality acquisition documentation with minimal supervision.

Summary of Contractor Role

The Acquisition Analyst II / Contract Specialist will provide acquisition lifecycle support to CDC OAS by assisting contracting officers, program managers, and acquisition stakeholders throughout the procurement process.

The contractor will support assigned requirements by conducting acquisition research, preparing procurement documentation, assisting with solicitation and evaluation activities, supporting negotiations and award documentation, processing post-award actions, maintaining procurement files, and preparing acquisition status reports.

The role requires strong organizational skills, knowledge of federal acquisition processes, and the ability to manage multiple procurement actions simultaneously. The contractor will use federal acquisition systems, Microsoft Office applications, agency templates, contract writing tools, and electronic contract file management processes to support successful execution of CDC acquisition requirements.

This position supports CDC’s mission by helping ensure acquisition actions move efficiently through the procurement lifecycle while maintaining compliance with applicable federal regulations, policies, and procedures.

Position Day-to-Day Activities / Responsibilities

• Support acquisition planning activities by reviewing requirements packages, researching procurement approaches, and assisting with acquisition documentation.
• Conduct market research activities to identify historical procurement information, industry capabilities, acquisition alternatives, and supporting documentation.
• Analyze acquisition requirements and provide recommendations regarding applicable acquisition strategies, policies, procedures, and documentation requirements.
• Assist with development, review, and editing of acquisition documents including:
  • Requests for Proposals (RFPs)
  • Requests for Quotes (RFQs)
  • Invitations for Bid (IFBs)
  • Market research reports
  • Acquisition plans
  • Determinations and findings
  • Memoranda for the record
  • Procurement checklists
• Prepare and support pre-solicitation and solicitation notices through applicable government channels.
• Support small business acquisition activities, including preparation of documentation supporting SBA 8(a) reviews when applicable.
• Assist with proposal and quotation evaluation activities by:
  • Coordinating evaluation documentation
  • Supporting technical and past performance reviews
  • Organizing evaluation materials
  • Documenting findings
• Analyze business and pricing information contained within vendor proposals and quotations.
• Support negotiation preparation by organizing pricing analyses, negotiation objectives, and supporting documentation.
• Prepare award documentation and acquisition files for contracting officer review.
• Support contract administration activities including:
  • Contract modifications
  • Option exercises
  • Administrative changes
  • De-obligations
  • File updates
• Maintain accurate electronic procurement files and ensure documentation is complete, organized, and compliant with agency requirements.
• Track procurement milestones, deliverables, and acquisition actions using Microsoft Excel, SharePoint, agency acquisition systems, and reporting tools.
• Prepare weekly, bi-weekly, and monthly acquisition status reports.
• Participate in acquisition meetings, stakeholder discussions, and procurement reviews.
• Identify acquisition risks, delays, and documentation gaps and recommend corrective actions.
• Support continuous improvement efforts by identifying opportunities to streamline acquisition processes and improve workflow efficiency.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Senior Acquisition Analyst / Contract Specialist to support the Centers for Disease Control and Prevention (CDC), Office of Acquisition Services (OAS), in executing critical acquisition lifecycle support activities. The ideal candidate will bring demonstrated federal acquisition experience, strong knowledge of the Federal Acquisition Regulation (FAR), and the ability to support complex procurement actions from acquisition planning through contract closeout.

This role is ideal for a detail-oriented acquisition professional who understands how federal acquisition requirements are translated into compliant procurement documentation, solicitation packages, evaluation support materials, contract files, and post-award administration activities.

The successful candidate will be comfortable working independently, managing competing priorities, collaborating with program offices and contracting personnel, and delivering high-quality acquisition documentation in a regulated federal environment.

Summary of Contractor Role

The Senior Acquisition Analyst / Contract Specialist will provide cradle-to-grave acquisition support to CDC OAS by assisting federal acquisition professionals with planning, documenting, executing, and administering procurement actions.

The contractor will support the complete acquisition lifecycle, including:

• Acquisition planning and market research
• Requirements analysis and documentation
• Solicitation preparation and review
• Vendor communication support
• Technical and past performance evaluation assistance
• Price analysis and negotiation documentation support
• Contract award documentation
• Contract modification support
• Procurement file management
• Acquisition reporting and tracking

The position requires an individual who can analyze acquisition requirements, interpret federal acquisition policies, prepare accurate documentation, and support contracting teams in maintaining timely procurement execution.

The ideal candidate will be proactive, organized, analytical, and capable of identifying issues before they impact acquisition timelines. The candidate should demonstrate strong written communication skills, attention to detail, and the ability to work effectively with contracting officers, program managers, technical stakeholders, and vendors.

The role will leverage tools and processes including:

• Federal Acquisition Regulation (FAR)
• HHS Acquisition Regulation (HHSAR)
• CDC acquisition policies and procedures
• Contract writing systems
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Acquisition trackers and reporting tools
• Electronic contract file repositories
• Government acquisition documentation templates

Ascension’s acquisition professionals support clients through disciplined processes, quality management practices, and proven federal consulting methodologies. Ascension is an ISO 9001:2015 certified organization with demonstrated experience providing acquisition lifecycle management, program support, process improvement, and analytical services to federal agencies.

Position Responsibilities / Expected Activities

The Senior Acquisition Analyst / Contract Specialist will:

Acquisition Planning & Pre-Award Support

• Analyze assigned acquisition requirements and develop supporting procurement documentation.
• Support market research activities by gathering historical procurement information, industry research, and acquisition data.
• Assist with preparation of acquisition strategies, acquisition plans, and supporting documentation.
• Review requirements packages for completeness, accuracy, and compliance with federal acquisition policies.
• Coordinate with program offices and stakeholders to resolve acquisition-related questions.
• Prepare briefings, reports, and acquisition status updates for leadership review.

Solicitation Development & Procurement Execution

• Develop and edit acquisition documentation including Requests for Proposals (RFPs), Requests for Quotes (RFQs), solicitations, determinations and findings, memoranda for record, and acquisition checklists.
• Support preparation of solicitation notices through appropriate government procurement channels.
• Assist with small business acquisition documentation and coordination activities.
• Support government-wide acquisition contract (GWAC), GSA, and other contract vehicle procurement activities.
• Assist with pre-proposal conferences and acquisition meetings.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Acquisition Analyst / Contract Specialist II to provide professional acquisition lifecycle support to a federal public health mission customer. The ideal candidate will support government acquisition professionals by performing analytical, documentation, research, and coordination activities required to successfully execute procurement actions from requirement development through contract closeout.

This position is ideal for an acquisition professional who understands federal procurement processes, enjoys solving complex acquisition challenges, and can independently manage multiple procurement actions while ensuring compliance with Federal Acquisition Regulation (FAR), agency policies, and established acquisition procedures.

The successful candidate will bring demonstrated experience supporting federal acquisitions, preparing acquisition documentation, conducting market research, analyzing vendor proposals, maintaining contract files, and coordinating with program offices, contracting personnel, and stakeholders.

The candidate should be a detail-oriented, self-driven professional who can operate independently, manage competing priorities, identify risks before they become issues, and deliver accurate, high-quality acquisition products in a fast-paced federal environment.

Summary of Contractor Role

The Acquisition Analyst / Contract Specialist II will support the CDC Office of Acquisition Services (OAS) by providing acquisition lifecycle management assistance across pre-award, solicitation, evaluation, award, and post-award activities.

The contractor will assist acquisition teams with developing procurement documentation, conducting market research, supporting solicitation activities, analyzing proposals and pricing information, maintaining acquisition files, supporting contract modifications, preparing acquisition reports, and ensuring procurement actions are properly documented.

The position requires an individual who understands federal acquisition processes and can translate program requirements into clear acquisition documentation. The successful candidate will support approximately multiple procurement actions throughout the year while maintaining quality, accuracy, and compliance with federal acquisition requirements.

The role requires proficiency with acquisition systems, contract documentation tools, Microsoft Office applications, and agency-specific procurement systems. CDC will provide access, credentials, and training necessary for CDC systems, including acquisition-related tools.

Position Responsibilities / Anticipated Activities

The Acquisition Analyst / Contract Specialist II will:

• Support acquisition planning activities by reviewing requirements packages and assisting with acquisition strategies.
• Conduct market research activities by analyzing historical procurement information, researching industry capabilities, and documenting market findings.
• Assist program offices with developing acquisition documentation, including:
  • Statements of Work (SOWs)
  • Performance Work Statements (PWS)
  • Requests for Information (RFIs)
  • Requests for Quotations (RFQs)
  • Requests for Proposals (RFPs)
  • Acquisition Plans
  • Market Research Reports
  • Justifications and supporting documentation
• Review acquisition packages for completeness and identify missing information requiring resolution.
• Prepare and edit procurement documentation for government review and approval.
• Support solicitation activities by preparing notices, acquisition documents, and vendor communication materials.
• Assist with posting procurement notices through government acquisition channels such as SAM.gov, GSA eBuy, and other approved platforms.
• Support evaluation activities by:
  • Organizing proposal evaluation materials
  • Documenting technical and past performance evaluation results
  • Supporting price analysis activities
  • Preparing evaluation summaries and acquisition documentation
• Assist with source selection documentation, award packages, and procurement decision records.
• Analyze vendor pricing information and assist with documenting negotiation objectives and acquisition findings.
• Maintain accurate electronic contract files and acquisition records.
• Support post-award acquisition activities, including:
  • Contract modifications
  • Option exercise documentation
  • Administrative changes
  • De-obligation actions
  • Contract file updates
• Prepare procurement status reports, acquisition trackers, and leadership briefings.
• Monitor acquisition milestones and communicate upcoming deadlines, risks, and issues.
• Participate in acquisition meetings with program offices, contracting personnel, and stakeholders.
• Maintain compliance with FAR, HHS Acquisition Regulation (HHSAR), CDC policies, and agency acquisition procedures.

Protect our Land, Ascend with Us!

Ascension is seeking a highly experienced Senior Acquisition Program Manager to support the Centers for Disease Control and Prevention (CDC), Office of Acquisition Services (OAS), in executing mission-critical acquisition support activities that enable timely procurement actions supporting CDC's workplace safety and security modernization initiatives.

The ideal candidate is an experienced federal acquisition professional who understands the complete acquisition lifecycle and can independently support complex procurement activities from acquisition planning through contract closeout. This individual will serve as a trusted advisor supporting acquisition professionals, program offices, and stakeholders by ensuring acquisition documentation is complete, accurate, compliant, and aligned with federal regulations.

This position is ideal for a detail-oriented acquisition leader who can manage competing priorities, interpret federal acquisition requirements, coordinate stakeholders, identify risks, and provide practical solutions in a fast-paced government environment.

The successful candidate will bring demonstrated experience supporting federal procurement operations, contract management processes, acquisition documentation, and stakeholder coordination while maintaining high standards for quality, accuracy, and responsiveness.

Summary of Contractor Role

The Senior Acquisition Program Manager will provide program-level leadership and acquisition support to CDC's Office of Acquisition Services. The position will oversee assigned acquisition support activities, coordinate contractor resources, monitor workload execution, identify risks/issues, and ensure timely completion of acquisition lifecycle activities.

The role requires an individual capable of independently managing multiple acquisition workstreams while supporting Contracting Officers, Contract Specialists, Program Managers, and other government stakeholders.

The Senior Acquisition Program Manager will support:

• Acquisition planning and procurement strategy development
• Federal acquisition documentation preparation and review
• Solicitation development and evaluation support
• Contract administration activities
• Acquisition milestone tracking and reporting
• Risk identification and corrective action planning
• Stakeholder coordination and meeting facilitation
• Quality assurance of acquisition deliverables

The candidate should be comfortable operating independently, managing ambiguity, anticipating challenges, and developing solutions while ensuring compliance with FAR, HHS Acquisition Regulation (HHSAR), CDC policies, and agency procedures.

Position Responsibilities / Expected Activities

The Senior Acquisition Program Manager will:

• Lead and manage assigned acquisition support activities throughout the acquisition lifecycle.
• Coordinate acquisition planning activities and support development of procurement strategies.
• Review acquisition requirements and provide recommendations regarding procurement approaches.
• Analyze historical procurement information and market research data to support acquisition decisions.
• Support development and review of acquisition documentation, including:
  • Requests for Proposals (RFPs)
  • Requests for Quotes (RFQs)
  • Invitations for Bid (IFBs)
  • Determinations and Findings
  • Acquisition Plans
  • Market Research Reports
  • Memoranda for the Record
  • Procurement documentation packages
• Facilitate stakeholder meetings with program offices, acquisition personnel, and external organizations.
• Monitor acquisition milestones, schedules, risks, and dependencies.
• Develop status reports, acquisition dashboards, and executive-level briefings.
• Support solicitation activities, including preparation of solicitation notices and acquisition documentation.
• Support evaluation activities by coordinating technical reviews, documenting evaluation results, and assisting with source selection documentation.
• Assist with analysis of contractor proposals, pricing information, and business elements.
• Support negotiation preparation activities and documentation of acquisition decisions.
• Support post-award activities, including contract modifications, option exercises, administrative actions, and contract file maintenance.
• Maintain electronic acquisition files and ensure documentation completeness.
• Prepare weekly, bi-weekly, and monthly acquisition status reports.
• Identify acquisition risks and recommend corrective actions.
• Ensure deliverables meet quality standards established by CDC/OAS.
• Coordinate with team members and government stakeholders using collaboration tools such as Microsoft Teams, SharePoint, Excel, Word, and PowerPoint.

Protect our Land, Ascend with Us!

Ascension is seeking a Technical Specialist II to provide technical execution support for a federal strategic communications and technology innovation program supporting the General Services Administration (GSA) Office of Engineering (OE) and Technology and Innovation Branch.

The ideal candidate will serve as a hands-on technical contributor who can bridge the gap between technical teams, data analysts, communications professionals, and program stakeholders. This position supports the transformation of complex technical information, measurement and verification (M&V) findings, and emerging technology evaluations into accessible, decision-ready products for federal leadership and stakeholders.

The successful candidate will bring experience supporting government programs through a combination of technical documentation, data preparation, dashboard support, website/content management, quality assurance testing, and coordination activities. The individual should be comfortable working in a dynamic environment requiring attention to detail, strong organizational skills, and the ability to manage multiple priorities while supporting senior technical and program personnel.

This role is ideal for a detail-oriented professional who enjoys solving problems, improving processes, supporting technology-enabled solutions, and helping mission-focused teams deliver high-quality products.

Summary of Contractor Role

The Technical Specialist II provides technical and production support across strategic communications, data visualization, dashboard operations, website updates, technical documentation, and program execution activities.

The contractor will support GSA’s Center for Emerging Building Technologies (CEBT) by assisting with the preparation, maintenance, testing, and delivery of technical products and technology-enabled solutions. Responsibilities include supporting dashboard operations, preparing and validating data, maintaining documentation, performing quality reviews, assisting with website and content updates, and coordinating technical deliverables.

The position supports activities identified in the SOW including:

• Lab Measurement & Verification (M&V) Support
• Technical Report Communications
• Pilot-to-Portfolio (P2P) Support
• OE and OFM SME Dashboard Development and Maintenance
• Office of Engineering Support Activities

The role will help ensure technical information is accurate, accessible, organized, and ready for stakeholder consumption. The contractor will leverage tools such as Microsoft Office applications, collaboration platforms, content management systems, dashboard platforms, and accessibility validation tools.

Key Responsibilities / Expected Activities

The Technical Specialist II will:

• Support technical teams with preparation, formatting, and quality review of technical reports, presentations, dashboards, and communication materials.
• Assist with collecting, organizing, validating, and preparing data supporting measurement and verification (M&V) activities.
• Support dashboard development, enhancement, testing, troubleshooting, and maintenance activities.
• Perform functional testing of web-based dashboards, data visualizations, and digital products to verify usability and accuracy.
• Maintain technical documentation including user guides, system documentation, process documentation, and operational procedures.
• Assist with website content updates, document publishing, and digital content management activities.
• Support Section 508 accessibility reviews of documents, presentations, websites, and digital communication products.
• Prepare meeting materials, agendas, briefing packages, status reports, and technical coordination documentation.
• Capture meeting discussions, action items, decisions, and follow-up activities.
• Support technical report reviews by tracking comments, updates, revisions, and stakeholder feedback.
• Assist with preparing executive-ready communication materials, including presentations, fact sheets, summaries, and knowledge products.
• Support Pilot-to-Portfolio (P2P) activities through preparation of deployment materials, newsletters, webinars, and knowledge-sharing products.
• Assist senior technical personnel with coordination of concurrent project activities, schedules, milestones, and deliverables.
• Identify issues, document risks, and escalate technical concerns to appropriate team members.
• Support continuous improvement activities by recommending enhancements to processes, tools, templates, and workflows.

Protect our Land, Ascend with Us!

Ascension is seeking a highly skilled Senior Programmer / Data Visualization Lead to support the General Services Administration (GSA), Office of Engineering (OE), and Technology and Innovation Branch in developing, enhancing, and maintaining mission-critical web-based dashboards, data visualization tools, and analytical solutions that support technology evaluation, portfolio management, and executive decision-making.

The ideal candidate is a technically proficient professional who combines software development expertise, data visualization capabilities, and analytical problem-solving skills to transform complex program data into intuitive, actionable dashboards and digital products. This individual will play a key role in helping GSA leadership and program stakeholders understand performance trends, technology deployment progress, resource utilization, and program outcomes through effective data-driven solutions.

The successful candidate will bring experience designing and maintaining interactive dashboards, integrating disparate data sources, improving user experiences, and supporting government stakeholders through reliable technical solutions. The candidate should be comfortable working independently, managing competing priorities, troubleshooting technical issues, and translating business needs into scalable technology solutions.

This role is ideal for a developer who enjoys working at the intersection of software development, data analytics, visualization, and mission support, helping federal programs improve transparency, reporting, and strategic decision-making.

Summary of Contractor Role

The Senior Programmer / Data Visualization Lead will provide technical development and data visualization support for GSA's Office of Engineering and Technology Innovation Branch. The position will support the continuous development, operation, enhancement, and maintenance of web-based dashboards, including the Office of Engineering (OE) and Office of Facility Management (OFM) Subject Matter Expert (SME) Dashboard.

The contractor will design, develop, test, troubleshoot, and enhance dashboard functionality; support data integration activities; develop visualization products; maintain technical documentation; and provide user support to ensure reliable operation of digital platforms.

The role will support requirements including:

• Dashboard development and enhancement
• Web-based application development
• Data visualization and reporting
• Data integration and management
• KPI tracking and performance reporting
• User support and troubleshooting
• Technical documentation
• Accessibility-compliant digital solutions

The position supports GSA's need to maintain centralized visibility into SME activities, project assignments, workload distribution, operational performance metrics, technology deployment tracking, and portfolio analysis.

The ideal candidate is:

• A detail-oriented developer who takes ownership of technical solutions
• A proactive problem solver who can identify issues and recommend solutions
• Comfortable working independently with minimal supervision
• Skilled at balancing technical requirements with user needs
• Able to communicate effectively with technical and non-technical stakeholders
• Experienced supporting federal programs requiring documentation, accessibility, and quality standards

Expected Day-to-Day Activities

The Senior Programmer / Data Visualization Lead will:

• Design, develop, enhance, and maintain web-based dashboards and visualization applications supporting federal program operations.
• Develop interactive data visualizations, reports, and analytical tools that convert complex datasets into actionable insights.
• Build and maintain dashboard functionality supporting KPI tracking, performance reporting, and portfolio analysis.
• Integrate data from multiple sources to support accurate reporting and visualization capabilities.
• Troubleshoot technical issues affecting dashboard functionality, system performance, and user experience.
• Perform application testing, validation, and quality assurance activities before deploying enhancements.
• Develop and maintain technical documentation including system architecture, configuration information, user guides, and operational procedures.
• Support responsive web design, content updates, and user experience improvements.
• Collaborate with program managers, analysts, subject matter experts, and stakeholders to translate business requirements into technical solutions.
• Provide user support, technical assistance, and training support for dashboard users.
• Apply accessibility best practices, including Section 508/WCAG considerations, when developing digital products.
• Participate in project meetings, technical discussions, and solution design sessions.

Protect our Land, Ascend with Us!

Ascension is seeking a highly skilled Senior Technical Writer / Strategic Communications Specialist who can transform complex technical information into clear, compelling, and accessible communications products for executive leaders, federal stakeholders, technical audiences, and the public.

The ideal candidate is a creative and analytical communications professional who can bridge the gap between highly technical engineering and technology evaluation information and meaningful decision-ready content. This individual will support the General Services Administration’s Center for Emerging Building Technologies (CEBT) by translating Department of Energy (DOE) National Laboratory measurement and verification (M&V) reports, technology evaluations, and program findings into executive summaries, technical reports, infographics, briefing materials, newsletters, webinars, and other strategic communications products.

The successful candidate should possess strong technical writing abilities, visual communication skills, attention to detail, and the ability to communicate complex concepts in a manner understandable to both technical experts and non-technical decision-makers.

This role is ideal for a professional who enjoys working at the intersection of:

• Technical writing
• Strategic communications
• Data storytelling
• Graphic design
• Federal program support
• Accessibility-compliant communications
• Technology innovation

Summary of Contractor Role

The Senior Technical Writer / Strategic Communications Specialist will support Ascension’s delivery of strategic communications services for GSA’s Technology and Innovation Branch and Office of Engineering. The contractor will develop, edit, format, and manage communications products that communicate emerging building technology evaluations, measurement and verification results, and program outcomes.

The role requires an individual capable of reviewing complex technical reports, extracting key findings, and producing polished deliverables including:

• Four-page Findings Summary Documents
• One-page infographics
• Executive briefing materials
• Technical summaries
• Newsletters
• Web content
• Webinar materials
• Press releases
• Conference submissions
• Articles
• Program communications

The contractor will collaborate with engineers, analysts, program managers, DOE National Laboratory personnel, and federal stakeholders to ensure technical accuracy, accessibility compliance, and effective communication.

The position requires someone who is self-directed, organized, comfortable working with ambiguity, and capable of managing multiple communication deliverables while maintaining quality standards.

The contractor will support tasks including technical report communications, strategic communication vehicle development, M&V outcome communications, technology selection support, and program process support. The SOW specifically requires development of executive-ready summaries, infographics, Section 508-compliant materials, webinars, publications, and communication products supporting technology adoption.

Expected Day-to-Day Activities

The contractor will:

• Analyze complex technical reports, research findings, and engineering documentation to identify key messages and outcomes.
• Translate technical information into clear executive-level summaries and stakeholder communications.
• Develop four-page Findings Summary Documents and one-page infographic products.
• Create and edit briefing decks, newsletters, articles, talking points, and presentation materials.
• Develop visually compelling communication products using established branding standards.
• Design graphics, charts, diagrams, and visual storytelling products to communicate technical findings.
• Review technical documents for clarity, accuracy, consistency, grammar, and formatting.
• Coordinate reviews and incorporate stakeholder feedback into final deliverables.
• Ensure communications products meet Section 508 accessibility requirements.
• Prepare website content updates and digital publications.
• Support webinar development through agenda creation, presentation development, speaker coordination, and follow-up materials.
• Participate in stakeholder meetings, capture outcomes, and prepare meeting summaries.
• Collaborate with technical experts, engineers, analysts, and program managers.
• Maintain version control of documents and communication products.
• Apply quality control processes consistent with Ascension’s ISO 9001:2015 quality management approach.

Protect out Land, Ascend with Us!

Ascension is seeking an experienced Federal Program Manager / Principal Program Manager to provide executive-level leadership and strategic oversight for a high-visibility General Services Administration (GSA) Office of Engineering initiative supporting emerging building technologies, technology evaluation programs, and strategic communications.

The ideal candidate is a seasoned federal program leader who can operate effectively across technical, executive, and stakeholder environments; translate complex program activities into actionable strategies; and coordinate multidisciplinary teams responsible for technical reporting, stakeholder engagement, technology adoption, communications, and dashboard-driven decision support.

This individual will serve as the primary leadership interface between Ascension, GSA program leadership, DOE National Laboratory partners, technical stakeholders, and supporting project teams. The successful candidate will bring demonstrated experience managing complex federal programs, facilitating executive engagements, driving delivery excellence, and ensuring that technical findings are transformed into meaningful outcomes for government decision-makers.

The position is ideal for a strategic, organized, and mission-focused professional who thrives in environments requiring independent judgment, proactive problem solving, stakeholder collaboration, and management of multiple concurrent initiatives.

Summary of Contractor Role

The Principal / Program Manager provides overall program leadership, strategic direction, and execution oversight for Ascension’s support to GSA’s Technology and Innovation Branch and Office of Engineering.

The role is responsible for establishing and maintaining program management practices that ensure successful delivery of strategic communications, technical writing, technology evaluation support, stakeholder engagement activities, and program improvement initiatives.

The Program Manager will oversee execution across multiple task areas, including:

• Technology Selection Support
• DOE National Laboratory Measurement & Verification (M&V) coordination
• Technical report review and executive communication development
• Strategic planning and meeting facilitation
• Pilot-to-Portfolio (P2P) technology deployment support
• SME dashboard and program reporting activities
• Office of Engineering communications support

The successful candidate must be comfortable working with technical experts, program executives, engineers, analysts, communications specialists, and external stakeholders to convert complex technical information into clear decisions, recommendations, and program outcomes.

The Program Manager will apply proven program management practices including:

• Integrated project planning
• Risk and issue management
• Stakeholder engagement
• Executive communications
• Deliverable management
• Performance tracking
• Quality assurance
• Meeting facilitation
• Strategic roadmap development

The position requires a leader who can independently manage priorities, anticipate challenges, develop practical solutions, and maintain alignment between contractor activities and government mission objectives.

Position Responsibilities / Expected Activities

The Principal / Program Manager will:

• Provide overall program leadership and strategic oversight for GSA CEBT support activities.
• Manage execution of multiple concurrent technical, communications, and program support activities.
• Establish and maintain program management processes, schedules, trackers, and reporting mechanisms.
• Coordinate activities among GSA program leadership, DOE National Laboratories, technical SMEs, communications personnel, and contractor staff.
• Facilitate executive-level meetings, Technical Committee meetings, strategic planning sessions, and stakeholder workshops.
• Develop meeting agendas, briefing materials, decision documents, and executive summaries.
• Monitor project milestones, deliverables, risks, issues, dependencies, and corrective actions.
• Provide recommendations to improve program processes, stakeholder coordination, and delivery effectiveness.
• Support technology selection activities through coordination of stakeholder reviews, vendor engagement activities, and technical discussions.
• Coordinate DOE National Laboratory engagement activities supporting measurement and verification reviews.
• Support review cycles for technical reports, findings documents, and communication products.
• Ensure deliverables meet quality standards, customer expectations, and accessibility requirements.
• Oversee development of strategic communication products including briefings, webinars, newsletters, and leadership updates.
• Support Pilot-to-Portfolio activities by coordinating deployment communications, stakeholder interviews, and adoption activities.
• Oversee dashboard reporting activities and ensure program performance information supports leadership decision-making.
• Maintain awareness of program objectives, emerging issues, and stakeholder priorities.
• Support continuous improvement activities through lessons learned, process refinement, and documentation updates.
• Ensure compliance with contract requirements, schedules, and quality standards.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) organization in transforming taxpayer communication processes associated with math error notices.

The ideal candidate will serve as a key contributor responsible for evaluating existing business processes, identifying opportunities to improve taxpayer communication workflows, analyzing operational challenges, translating business needs into actionable requirements, and supporting the redesign of IRS notice processes to improve clarity, compliance, and taxpayer experience.

This position requires a strategic thinker who can bridge the gap between business operations, policy requirements, technology teams, and customer experience objectives. The successful candidate will have demonstrated experience analyzing complex business processes, facilitating stakeholder discussions, developing process improvement recommendations, documenting requirements, and supporting implementation activities.

The Business Process Engineer will directly support IRS efforts to implement requirements established under the Internal Revenue Service Math and Taxpayer Help Act by improving notice design processes, optimizing workflows, and supporting data-informed decision-making.

Summary of Contractor Role

The Business Process Engineer will support the IRS by conducting comprehensive business process analysis and improvement activities across taxpayer correspondence operations. The role will analyze current-state processes, identify process inefficiencies, evaluate operational constraints, and develop recommendations that improve taxpayer understanding, reduce unnecessary interactions, and enhance IRS service delivery.

The contractor will collaborate with IRS Taxpayer Correspondence Services (TCS), Research, Applied Analytics & Statistics (RAAS), IT stakeholders, taxpayer experience teams, and other mission partners to evaluate existing notice processes and develop optimized future-state workflows.

The ideal candidate will be a detail-oriented, analytical professional capable of working independently in a complex government environment. The candidate should demonstrate strong problem-solving abilities, excellent communication skills, and the ability to translate complex business requirements into practical solutions.

The Business Process Engineer will support activities including:

• Business process mapping and workflow analysis
• Current-state/future-state process documentation
• Business process improvement and reengineering
• Requirements elicitation and documentation
• Stakeholder interviews and facilitation
• Development of process improvement recommendations
• Analysis of operational impacts and implementation considerations
• Support for performance analytics and KPI development
• Documentation of procedures, workflows, and business rules

The contractor will leverage tools and methodologies such as:

• Microsoft Visio / process mapping tools
• Microsoft Excel for analysis and reporting
• Microsoft PowerPoint for executive briefings
• SharePoint for knowledge management and document repositories
• Business analysis methodologies
• Lean process improvement concepts
• Requirements management practices

Key Responsibilities / Expected Activities

The Business Process Engineer will:

Business Process Analysis and Optimization

• Analyze existing IRS math error notice workflows to identify process inefficiencies, bottlenecks, risks, and improvement opportunities.
• Document current-state business processes, workflows, decision points, business rules, and stakeholder interactions.
• Develop future-state process models incorporating improved taxpayer communication practices.
• Evaluate operational impacts associated with proposed notice redesign approaches.
• Recommend process improvements that improve taxpayer understanding and reduce unnecessary taxpayer burden.

Requirements Analysis and Documentation

• Conduct stakeholder interviews and requirements gathering sessions with IRS business and technical stakeholders.
• Translate legislative, policy, and operational requirements into actionable business requirements.
• Develop business requirements documentation, process documentation, workflow diagrams, and supporting artifacts.
• Support development of Programming Requirements Packages (PRPs) and related implementation documentation.

Public Law Compliance Support

• Evaluate existing math error notice processes against requirements established by the Internal Revenue Service Math and Taxpayer Help Act.
• Support compliance gap assessments by identifying process and workflow impacts.
• Develop recommendations to improve notice clarity, consistency, and taxpayer response processes.

Performance Analytics and Process Improvement Support

• Collaborate with data analysts to identify process improvement opportunities based on taxpayer behavior, notice outcomes, and operational performance data.
• Support development of performance metrics and KPI frameworks.
• Analyze workflow impacts associated with notice changes and taxpayer response channels.

User Experience and Stakeholder Support

• Support user research activities by documenting taxpayer experience workflows and identifying process improvement opportunities.
• Participate in stakeholder workshops, interviews, and working sessions.
• Develop executive-level briefing materials communicating findings and recommendations.

Project Documentation and Knowledge Management

• Maintain process documentation, templates, workflow artifacts, and improvement recommendations.
• Support SharePoint-based knowledge management activities.
• Ensure documentation follows quality standards and version-control practices.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Senior Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) Math Error Notices Pilot Program. The selected consultant will play a critical role in helping the IRS modernize taxpayer communications by evaluating existing business processes, identifying opportunities for improvement, redesigning workflows, and supporting the implementation of plain-language, taxpayer-centered notice solutions.

This position is ideal for a highly analytical and collaborative professional who understands how to evaluate complex government processes, translate business challenges into actionable improvement strategies, and facilitate solutions that improve customer experience, compliance outcomes, and operational effectiveness.

The successful candidate will bring demonstrated expertise in:

• Business process improvement and reengineering
• Requirements analysis and documentation
• Operational analysis and performance measurement
• Stakeholder engagement and facilitation
• Process modeling and workflow optimization
• Translating policy and regulatory requirements into business solutions
• Developing recommendations, implementation plans, and supporting documentation

The consultant will support an IRS initiative focused on improving the clarity, usability, and effectiveness of taxpayer correspondence while ensuring compliance with Public Law No. 119-39 requirements for math error notices.

Summary of Contractor Role

The Senior Business Process Engineer will provide business analysis, process improvement, and operational optimization support to evaluate and enhance IRS taxpayer correspondence processes.

The consultant will analyze current-state business processes, identify gaps between existing practices and legislative requirements, evaluate operational impacts, and develop recommendations to improve taxpayer communications and IRS business workflows.

The ideal candidate is a self-driven problem solver who can independently analyze ambiguous business challenges, collaborate with cross-functional stakeholders, and develop practical solutions that balance regulatory requirements, technology limitations, operational needs, and taxpayer experience objectives.

The consultant will support IRS efforts to:

• Evaluate current math error notice processes and identify improvement opportunities.
• Analyze business workflows supporting taxpayer correspondence.
• Develop process improvement recommendations.
• Support requirements development and documentation.
• Assist with implementation planning for redesigned notices and related business processes.
• Apply process analysis techniques to improve taxpayer outcomes and IRS operational performance.

The role requires someone comfortable working across business, policy, analytics, and technology teams to help transform complex government processes into efficient, user-focused solutions.

Position Responsibilities

The Senior Business Process Engineer will:

• Analyze existing IRS taxpayer correspondence processes, workflows, and operating procedures to identify improvement opportunities.
• Conduct business process assessments to identify inefficiencies, bottlenecks, risks, and opportunities for workflow optimization.
• Evaluate current-state processes against legislative requirements, business objectives, and customer experience goals.
• Develop future-state process models and recommend improvements to enhance effectiveness, compliance, and taxpayer usability.
• Perform requirements gathering sessions with business stakeholders, subject matter experts, and technical teams.
• Document business requirements, functional needs, process flows, decision points, and operational procedures.
• Develop business process documentation, workflow diagrams, standard operating procedures, and implementation recommendations.
• Support analysis of taxpayer notice processes, including opportunities to improve clarity, consistency, and taxpayer response outcomes.
• Collaborate with data analysts and program stakeholders to evaluate performance metrics and identify process improvement opportunities.
• Support performance measurement activities by defining process indicators, success measures, and evaluation criteria.
• Facilitate stakeholder meetings, working sessions, interviews, and process review sessions.
• Analyze impacts of proposed process changes and support organizational adoption activities.
• Develop briefings, reports, executive summaries, and decision-support materials.
• Support Agile project activities, including iterative reviews, stakeholder feedback sessions, and continuous improvement cycles.
• Maintain project documentation within designated knowledge management repositories, including SharePoint environments.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Data Analyst to support a mission-critical IRS initiative focused on improving taxpayer communications, evaluating taxpayer response behaviors, and enhancing the effectiveness of math error notices. The ideal candidate will transform complex datasets into actionable insights that help the IRS evaluate pilot outcomes, optimize taxpayer correspondence processes, and make data-driven decisions that improve taxpayer understanding and compliance.

This individual will support IRS efforts to modernize taxpayer communications by applying analytical techniques, statistical methods, data visualization practices, and business intelligence capabilities. The Data Analyst will analyze notice performance data, identify trends and correlations, evaluate taxpayer outcomes, and develop analytical products that enable IRS leadership and program stakeholders to understand the effectiveness of redesigned notices and pilot initiatives.

The successful candidate will bring strong analytical skills, attention to detail, and the ability to translate technical findings into understandable recommendations for executives, program managers, and business stakeholders. The candidate must be comfortable working in a collaborative environment involving data analysts, business process specialists, researchers, program managers, and IRS stakeholders.

Summary of Contractor Role

The Data Analyst will provide analytical support for the IRS Taxpayer Correspondence Services (TCS) Math Error Notices Pilot Program by conducting data analysis, performance measurement, statistical analysis, reporting, and visualization activities. The role supports multiple program tasks, including evaluating certified mail pilot outcomes, analyzing taxpayer response behavior, identifying opportunities for business process improvement, and supporting user research evaluation.

The Data Analyst will work with historical notice data, taxpayer response information, taxpayer notice codes (TPNCs), compliance outcomes, and operational performance metrics to identify patterns and develop recommendations. The individual will support the development of analytical datasets, executive briefings, dashboards, reports, and other decision-support products.

Key responsibilities include:

• Supporting performance analytics activities to evaluate the relationship between notice composition, taxpayer behavior, compliance outcomes, abatement requests, and IRS resource utilization.
• Performing statistical analysis and data modeling to support pilot program evaluation.
• Developing analytical datasets and reporting products to support program decision-making.
• Creating dashboards, visualizations, and executive-level presentations to communicate findings.
• Supporting business process optimization by identifying trends, inefficiencies, and opportunities for improvement.
• Applying data analytics techniques to support taxpayer experience improvements.

The IRS PWS specifically requires analysis of historical notice information, taxpayer outcomes, taxpayer notice codes, compliance trends, taxpayer behavior, call center demand, and text analytics to identify opportunities for improvement. The role also supports development of analytical datasets and code used to generate insights at the conclusion of the performance period.

Expected Day-to-Day Activities / Responsibilities

The Data Analyst will:

• Analyze historical taxpayer correspondence data to identify trends, correlations, and performance indicators.
• Evaluate relationships between notice design elements, taxpayer responses, abatement requests, compliance outcomes, and IRS workload impacts.
• Perform statistical analysis to support certified mail pilot evaluation activities.
• Develop analytical models and datasets supporting program evaluation and decision-making.
• Extract, clean, validate, and transform data from multiple sources to support reporting and analysis.
• Conduct exploratory data analysis to identify patterns, anomalies, and improvement opportunities.
• Analyze Taxpayer Notice Codes (TPNCs) and recommend opportunities for upstream process improvements.
• Develop dashboards, reports, and visualizations using business intelligence tools.
• Prepare executive briefings, analytical summaries, and presentation materials for IRS leadership.
• Support development of analytic datasets, documentation, and reusable analytical processes.
• Collaborate with program managers, business process analysts, researchers, and IRS stakeholders to define analytical requirements.
• Support user research evaluation efforts by analyzing survey results, focus group findings, and taxpayer feedback data.
• Apply data visualization techniques to communicate complex findings in a clear and actionable manner.
• Document analytical methodologies, assumptions, processes, and results.
• Participate in working sessions, stakeholder meetings, and program reviews.
• Support quality assurance activities to ensure accuracy and reliability of analytical products.

Protect our Land, Ascend is Us!

Ascension is seeking an experienced Senior Data Analyst to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) and Research, Applied Analytics & Statistics (RAAS) organizations in evaluating, redesigning, and improving taxpayer math error notices. The successful candidate will apply advanced analytics, statistical methods, data modeling, and performance measurement techniques to help IRS understand taxpayer behavior, identify opportunities for notice improvements, and develop data-driven recommendations that improve taxpayer communication and compliance outcomes.

This role is ideal for an analytical professional who enjoys solving complex business challenges through data, transforming large and diverse datasets into actionable insights, and supporting mission-critical government programs. The Senior Data Analyst will work at the intersection of data analytics, taxpayer experience research, business process improvement, and program modernization.

The ideal candidate is a detail-oriented, intellectually curious, and solutions-focused professional who can independently analyze complex datasets, communicate findings to executive stakeholders, and translate analytical results into practical recommendations.

Summary of Contractor Role

The Senior Data Analyst will provide advanced analytical support for the IRS Math Error Notices Pilot Program established under the Internal Revenue Service Math and Taxpayer Help Act. The position will evaluate current taxpayer correspondence processes, analyze historical notice data, identify factors influencing taxpayer responses, and develop recommendations to improve notice clarity, effectiveness, and compliance outcomes.

The Senior Data Analyst will support:

• Performance analytics of math error notices.
• Statistical analysis supporting certified mail pilot program evaluation.
• Data-driven evaluation of taxpayer behavior and compliance outcomes.
• Business process optimization initiatives.
• User research analytics and taxpayer experience evaluations.
• Development of executive briefings, analytical reports, dashboards, and decision-support materials.

The analyst will leverage tools and processes such as:

• Advanced statistical analysis methods.
• Data modeling and data visualization.
• Business intelligence reporting.
• Natural Language Processing (NLP) and text analytics.
• Data quality assessment and validation.
• Performance metrics and KPI development.
• Microsoft Excel, Power BI, SQL, Python/R, Tableau, or similar analytical platforms.
• Knowledge management repositories such as SharePoint.

Ascension brings relevant experience supporting federal clients with data analytics, dashboard development, KPI development, process improvement, and business intelligence solutions. Ascension has supported FEMA workforce analytics, DHS Federal Protective Service data analytics and visualization, and enterprise reporting initiatives involving data analysis and decision support.

Expected Responsibilities / Activities

The Senior Data Analyst will:

Analyze Taxpayer Notice Performance Data

• Analyze historical math error notice issuance data, notice composition, taxpayer responses, abatement requests, and compliance outcomes.
• Identify relationships between notice characteristics and taxpayer behaviors.
• Evaluate trends, anomalies, and performance indicators affecting taxpayer experience.
• Analyze Taxpayer Notice Codes (TPNCs) and identify opportunities for process improvements.

Develop Advanced Analytics and Data Models

• Develop analytical models to evaluate notice effectiveness and taxpayer response patterns.
• Perform statistical analysis to measure pilot program outcomes.
• Develop datasets, analytical methodologies, and reproducible analytical processes.
• Apply quantitative techniques to support decision-making.

Support Certified Mail Pilot Program Analytics

• Analyze experimental pilot results related to certified mail delivery approaches.
• Support research methodology validation and statistical evaluation.
• Evaluate response rates, abatement rates, dollar impacts, and taxpayer behavior changes.
• Prepare analytical findings supporting IRS reporting requirements.

Perform Business Process Optimization Analysis

• Assess current-state processes and identify improvement opportunities.
• Analyze workflow challenges impacting taxpayer communication.
• Develop recommendations to streamline processes and improve outcomes.
• Support implementation planning through data-driven recommendations.

Support User Experience Research

• Analyze qualitative and quantitative taxpayer research results.
• Evaluate survey results, interviews, and focus group findings.
• Identify usability barriers affecting taxpayer understanding.
• Translate research findings into actionable recommendations.

Develop Reports and Executive Briefings

• Create analytical reports, dashboards, charts, and presentations.
• Communicate complex analytical findings to technical and executive audiences.
• Prepare briefing materials supporting IRS leadership decisions.
• Document analytical approaches, findings, and recommendations.

Support Knowledge Management and Documentation

• Maintain analytical documentation, datasets, and models.
• Support storage and organization of analytical artifacts within SharePoint.
• Develop reusable analytical methods and documentation.