Careers

Protect our Land, Ascend with Us!

Ascension, LLC is seeking an experienced Curriculum & Training Designer / Project Coordinator to support the State of Maryland Department of Veterans & Military Families Headquarters, Office of the Secretary, in delivering a targeted executive leadership development program.

The selected professional will lead the customization and development of leadership-training materials while coordinating the workplan, schedule, review cycles, participant readiness, training logistics, and deliverable production. This individual will play a central role in converting the Department’s leadership-development objectives into practical, engaging, and actionable learning experiences for executive leaders, section directors, and supervisory personnel.

The ideal candidate combines strong instructional-design expertise with hands-on project coordination. The candidate should understand how to develop adult-learning content, organize a time-sensitive training engagement, work effectively with senior stakeholders, and produce polished deliverables with limited supervision.

This role is well suited for a self-directed professional who can take ownership of assignments, anticipate schedule or content risks, manage several workstreams simultaneously, and maintain quality while working within an accelerated delivery schedule.

Position Summary

Ascension is supporting the Maryland Department of Veterans & Military Families Headquarters, Office of the Secretary, in developing and delivering executive leadership training for four small cohorts of approximately five to seven participants each. Participants will include executive leadership, section directors, and supervisory staff.

The program is intended to strengthen leadership and management capabilities, improve team alignment, reduce organizational friction, and help DVMF leaders execute departmental and section-level priorities. Required subject areas include communication, delegation, evaluation, accountability, leadership styles, team collaboration, and application of learning through strategic planning and performance-focused activities.

The Curriculum & Training Designer / Project Coordinator will own the development and organization of the customized curriculum, learning objectives, instructional materials, facilitator resources, participant activities, and presentation content. Because DVMF does not have existing customized training content, the contractor team must independently develop the program materials. The engagement will use a mix of in-person and hybrid sessions, generally delivered as multi-session workshops lasting no more than three to four hours each.

The individual will also maintain the project workplan, schedule, deliverable tracker, document-control process, review calendar, participant and material readiness status, and coordination activities between Ascension and DVMF. All core program deliverables are expected to be completed by September 30, making schedule discipline and timely issue resolution critical.

Primary Responsibilities

Maintain confidentiality of participant assessment information, leadership feedback, organizational observations, and other sensitive program information.

Lead the analysis, customization, and development of an executive leadership curriculum tailored to DVMF’s organizational culture, mission, leadership levels, and operating environment.

Translate program objectives into measurable learning objectives, training topics, instructional sequences, workshop exercises, discussion questions, knowledge checks, and participant takeaways.

Develop professional training materials, including presentation slides, facilitator or instructor guides, participant materials, exercises, worksheets, templates, job aids, and supporting reference materials.

Structure learning content around communication, delegation, evaluation, accountability, leadership styles, performance management, collaboration, and strategic execution.

Incorporate leadership-assessment concepts, including the preferred DISC framework, into curriculum content and workshop activities in coordination with the Leadership Assessment or Coaching Subject Matter Expert.

Coordinate the instructional-development process with facilitators, coaches, assessment specialists, strategic-planning personnel, graphic designers, and Ascension project leadership.

Create and maintain the project workplan, integrated schedule, deliverable tracker, action-item log, decision log, risk and issue log, and document-review calendar.

Track deadlines, dependencies, DVMF review periods, revision requirements, facilitator readiness, participant materials, and final delivery status.

Manage internal review cycles for curriculum materials, presentations, facilitator guides, participant resources, action-planning materials, and final reports.

Apply document version control, naming conventions, review comments, disposition tracking, and final-approval procedures to all program materials.

Coordinate meetings, working sessions, internal content reviews, client checkpoints, rehearsal sessions, and training-readiness reviews.

Prepare meeting agendas, presentation materials, notes, action items, follow-up correspondence, and status summaries.

Confirm participant rosters, workshop schedules, instructional materials, assessments, handouts, technology requirements, room readiness, and audiovisual support before each session.

Support delivery through Google Meet, Microsoft Teams, Zoom, or DVMF’s approved conferencing platform and coordinate requirements for hybrid participation.

Conduct quality-control reviews to verify that materials are accurate, consistent, professionally presented, accessible, and aligned with approved learning objectives.

Monitor participant feedback, facilitator observations, knowledge-check results, and other evaluation information to identify needed curriculum adjustments.

Contribute to the post-training evaluation and organizational impact report by organizing participant feedback, lessons learned, program observations, and recommended improvements.

Escalate schedule risks, incomplete inputs, scope concerns, review delays, or material-readiness issues early enough for corrective action.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a detail-oriented, analytically strong Evaluation & Reporting Lead to support an executive leadership training engagement for the Maryland Department of Veterans & Military Families. This role is responsible for converting leadership training outcomes, participant feedback, assessment data, workshop observations, coaching inputs, and action planning outputs into clear, actionable insights that help the customer understand the effectiveness and organizational impact of the training program.

The ideal candidate will bring a blend of program evaluation, business analytics, reporting, dashboard development, and strategic performance measurement experience. This role is important because DVMF’s requirement does not end with training delivery. The customer also requires post-training evaluation, organizational impact reporting, and a strategic plan framework or roadmap for internal implementation. The Evaluation & Reporting Lead will help ensure Ascension’s final deliverables are evidence-based, visually clear, executive-ready, and useful for future leadership development decisions.

This is a strong fit for a candidate who is comfortable working with qualitative and quantitative information, developing metrics, synthesizing feedback, and translating complex information into concise reports, dashboards, and recommendations for executive stakeholders.

Summary of the Contractor Role

The Evaluation & Reporting Lead will design the evaluation approach, collect and analyze participant and program data, develop post-training findings, and prepare final impact reports and dashboard-style summaries. The role will support the overall training team by ensuring that the leadership program is measured against practical outcomes such as improved communication, delegation, accountability, professional development, team alignment, and readiness to operate in complex environments.

The contractor should be self-driven, organized, and able to work in a small team environment with limited supervision. The individual must be able to anticipate reporting needs, structure data collection processes early, and develop polished deliverables that support client decision-making. The role will require collaboration with the Executive Leadership SME/Lead Facilitator, Curriculum & Training Lead, and Ascension project leadership to align evaluation tools with curriculum objectives, workshop content, participant action plans, and final roadmap recommendations.

Expected tools and processes may include Microsoft Excel, Power BI or Tableau, Microsoft Forms, SharePoint, Microsoft Teams, PowerPoint, Word, survey tools, interview or feedback protocols, dashboard mockups, KPI trackers, training evaluation rubrics, and program evaluation frameworks such as Kirkpatrick-style reaction, learning, behavior, and results measures.

Ascension has relevant experience producing dashboards, KPIs, survey analyses, executive briefings, training results summaries, and program impact reporting for federal customers, including DHS/FPS and FEMA workforce readiness efforts.

Anticipated Day-to-Day Activities

• Design evaluation metrics that align with the leadership training objectives, curriculum topics, coaching approach, and expected organizational outcomes.
• Develop post-training surveys, participant feedback forms, facilitator observation templates, and evaluation rubrics.
• Coordinate with the training and facilitation team to identify the most useful data points to collect before, during, and after cohort sessions.
• Analyze participant assessment summaries, workshop feedback, action plan themes, coaching insights, and survey responses.
• Synthesize qualitative and quantitative findings into concise themes, trends, risks, strengths, and improvement opportunities.
• Create dashboards, scorecards, tables, charts, and visual summaries that communicate training effectiveness and organizational impact.
• Prepare executive-level reports that translate training outcomes into practical recommendations for leadership development, team alignment, communication, delegation, accountability, and performance improvement.
• Support development of the strategic plan framework or roadmap by identifying measurable priorities, implementation considerations, and follow-up actions.
• Validate findings with Ascension team members to ensure conclusions are accurate, defensible, and aligned with the scope of work.
• Draft final post-training evaluation and organizational impact reports for customer review.
• Maintain organized files, data collection tools, report drafts, and supporting documentation in Microsoft Teams or SharePoint.
• Protect sensitive participant information and ensure evaluation outputs are presented in an appropriate, professional, and confidential manner.
• Brief Ascension leadership and, when requested, support presentation of findings to the customer.

Protect our Land, Ascend with Us!

Ascension LLC is seeking an experienced Executive Leadership SME / Lead Facilitator to support a leadership development engagement for the Maryland Department of Veterans & Military Families. This role is designed for a seasoned leadership development professional who can conduct and interpret behavioral or leadership style assessments, facilitate small-group executive leadership workshops, provide performance coaching, and guide participants in developing practical leadership action plans.

The ideal candidate will bring a strong blend of executive facilitation, leadership coaching, organizational development, and public sector consulting experience. This role is central to helping DVMF strengthen management capabilities, improve team alignment, reduce operational friction, and support successful strategic execution across small, high-impact leadership cohorts. The solicitation requires targeted executive leadership training for small groups, including leadership assessments, customized curriculum, cohort facilitation, structured coaching, action planning, strategic roadmap support, and post-training evaluation.

This position is best suited for a confident, highly organized facilitator who can engage senior professionals, read group dynamics, adapt quickly during live sessions, and translate leadership concepts into practical behaviors, tools, and commitments that participants can apply immediately.

Summary of the Contractor Role

The Executive Leadership SME / Lead Facilitator will serve as the primary delivery lead for Ascension’s executive leadership training support. The contractor will be responsible for helping participants understand their leadership styles, identify professional strengths and growth areas, strengthen communication and delegation practices, and apply structured feedback to improve individual and team performance.

The role requires a professional who can work with minimal direction, manage ambiguity, and maintain a high level of credibility with department leaders. The successful candidate should be comfortable facilitating virtual, in-person, or hybrid sessions and should be able to customize materials to reflect the client’s culture, mission environment, and operational priorities. DVMF’s stated objective is to deliver actionable leadership training tailored to small department cohorts and prepare participants to navigate complex operational environments.

The contractor will support the full training lifecycle, including assessment administration or interpretation, workshop facilitation, coaching and feedback, action plan development, and inputs to the final post-training evaluation and organizational impact report.

Position’s Day-to-Day Activities

The Executive Leadership SME / Lead Facilitator will be expected to:

• Conduct behavioral, communication, or leadership style assessments to identify participant strengths, developmental needs, and leadership patterns.
• Interpret assessment results and translate findings into practical coaching themes and participant-specific development insights.
• Facilitate interactive small cohort leadership workshops focused on communication, delegation, evaluation, accountability, team alignment, and leadership effectiveness.
• Customize workshop content, exercises, discussion guides, and examples to reflect DVMF’s organizational culture, leadership environment, and operational realities.
• Deliver structured performance coaching and feedback during or after training sessions to reinforce leadership behaviors and continuous improvement.
• Guide participants in developing individual leadership action plans that connect assessment insights, workshop concepts, performance goals, and measurable outcomes.
• Support development of a strategic plan framework or leadership roadmap that DVMF can use for internal implementation after the training engagement.
• Develop or refine training materials, facilitator guides, participant handouts, discussion prompts, exercises, and presentation decks.
• Document participant themes, leadership development observations, facilitation outcomes, and recommendations for inclusion in the organizational impact summary.
• Coordinate with Ascension’s project lead to confirm training schedules, participant logistics, deliverable timelines, and client expectations.
• Apply adult learning principles and executive facilitation techniques to maintain engagement, encourage reflection, and promote practical application.
• Support post-training evaluation by contributing observations, participant feedback themes, recommended next steps, and impact reporting inputs.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Technical Writer and Multimedia Content Specialist to support the U.S. Department of Justice, Office for Victims of Crime’s Tribal Victim Services Program Management Support Center. This position will help develop clear, accurate, culturally respectful, and mission-aligned written and visual products that support American Indian and Alaska Native communities, Tribal grant recipients, OVC grant managers, and subject matter experts delivering compliance assistance and capacity-building support.

The ideal candidate is a strong writer, editor, visual communicator, and content organizer who can translate complex program, compliance, training, and technical assistance information into practical products that grant recipients can use. This role is important because the TVSPM Support Center must create reports, tools, training materials, fact sheets, infographics, promising practices, lessons learned, outreach materials, and annual report content that help Tribal victim service programs strengthen service delivery, comply with OVC award requirements, and sustain support for victims of crime. The SOW requires the contractor to develop tools, curricula, webinars, fact sheets, instructional toolkits, infographics, and other resources to support OVC grant recipient compliance and victim services program goals.

Summary of the Contractor Role

The Technical Writer and Multimedia Content Specialist will support content development across the full lifecycle of compliance assistance, training, outreach, reporting, and special projects. The role will draft and edit final reports, technical assistance summaries, annual report content, promising practices, lessons learned, fact sheets, infographics, presentation materials, webinar materials, and special project products. The position will also support plain-language communications that promote webinars, trainings, tools, and other compliance assistance resources, consistent with the SOW requirement to use clear and timely communications that implement plain language.

The successful candidate should be detail-oriented, highly organized, deadline-driven, and comfortable working with sensitive subject matter involving victim services, Tribal communities, human trafficking, child abuse, domestic violence, elder abuse, sexual assault, homicide survivors, and Missing or Murdered Indigenous People. The candidate must be able to work with program managers, Tribal victim services subject matter experts, training specialists, data/evaluation staff, and federal stakeholders to gather information, synthesize findings, and prepare polished, accessible deliverables. This role does not require the candidate to be the victim services subject matter expert, but it does require cultural humility, trauma-informed writing practices, strong editorial judgment, and the ability to avoid generic or insensitive language.

The role will use tools and processes such as Microsoft Word, PowerPoint, Excel, SharePoint, Teams, Adobe Acrobat, Adobe Creative Cloud or comparable design tools, plain-language review, Section 508 accessibility checks, version control, editorial review cycles, content calendars, style guides, template libraries, and approval workflows. Ascension’s own past performance supports this alignment through technical editing, report and presentation development, SharePoint content support, training curriculum development, communications products, data visualization, dashboards, and Section 508-compliant materials for federal clients.

Expected Day-to-Day Activities

The Technical Writer and Multimedia Content Specialist will be expected to:

• Draft final reports, technical assistance summaries, compliance assistance summaries, engagement closeout reports, annual report sections, and special project narratives.
• Translate complex grant compliance, programmatic, and technical assistance information into clear, plain-language content for Tribal grant recipients and OVC stakeholders.
• Develop fact sheets, promising practices summaries, lessons learned briefs, checklists, job aids, resource guides, tool summaries, and other written products.
• Create presentation materials, slide decks, webinar handouts, talking points, facilitator notes, and related communications products.
• Support multimedia content development, including infographics, visual summaries, short scripts, video concepts, captions, and basic storyboard content for special projects.
• Edit draft materials for clarity, consistency, grammar, formatting, plain language, accessibility, tone, and alignment with OVC and Ascension quality standards.
• Format deliverables using approved templates, brand standards, heading structures, tables, graphics, citations, and document controls.
• Coordinate with subject matter experts to gather content, confirm technical accuracy, resolve comments, and prepare final products for client review.
• Synthesize meeting notes, evaluation findings, technical assistance outcomes, and participant feedback into concise summaries and report-ready content.
• Support development of annual report content highlighting challenges, successes, promising practices, lessons learned, and quantitative and qualitative evaluation findings, as required by Task 9.
• Prepare outreach content promoting webinars, trainings, tools, fact sheets, and other compliance assistance products, including email language and resource announcements.
• Maintain version control for written and multimedia products, including draft, reviewed, revised, approved, and final versions.
• Apply Section 508 accessibility practices to Word documents, PDFs, PowerPoint presentations, infographics, and other public-facing or shareable materials.
• Collaborate with the Program Manager, Compliance Assistance Operations Lead, Tribal Victim Services SMEs, Training Specialist, Knowledge Management Specialist, and Evaluation Specialist.
• Contribute to the secure repository of tools, resources, reports, and training materials by organizing, tagging, naming, and preparing content for upload.
• Track assigned writing and production tasks using project trackers, content calendars, action item logs, or other project management tools.
• Respond to urgent client requests for special project content, briefing materials, summaries, or visual products.
• Ensure that all written products remain culturally respectful, trauma-informed, victim-centered, and appropriate for AI/AN audiences.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a detail-oriented and mission-driven Outreach, Events, and Communications Coordinator to support the DOJ/OJP Office for Victims of Crime’s Tribal Victim Services Program Management Support Center. This role will help promote webinars, trainings, tools, resources, and compliance assistance products for Tribal grant recipients and Tribal-serving organizations. The ideal candidate will bring strong written communication, event coordination, stakeholder engagement, and plain-language messaging skills, with the ability to support culturally respectful outreach to American Indian and Alaska Native communities.

This position is important because the TVSPM Support Center is intended to strengthen the organizational, administrative, financial, and programmatic capacity of Tribes and Tribe-serving entities that provide direct services to crime victims. The SOW specifically requires outreach plans to promote webinars, trainings, tools, fact sheets, and other resources, as well as logistics and event support for listening sessions, roundtables, site visits, consultations, webinars, and other events .

Summary of the Contractor Role

The Outreach, Events, and Communications Coordinator will support the planning, coordination, promotion, execution, and follow-up of virtual, hybrid, and in-person activities that help Tribal grant recipients access compliance assistance, capacity-building resources, and learning opportunities. The role requires a highly organized communicator who can manage registration support, email communications, outreach calendars, participant tracking, event logistics, meeting materials, plain-language messaging, and post-event documentation.

The successful candidate should be comfortable working in a fast-moving environment where priorities may shift based on DOJ/OVC needs, Tribal recipient requests, and emerging victim services priorities. This position requires a professional who can anticipate logistical issues, coordinate with program managers and subject matter experts, maintain accurate records, and support communications that are timely, respectful, accessible, and clear. The candidate should understand how to communicate with diverse audiences, including Tribal stakeholders, federal program staff, training participants, facilitators, and partner organizations.

This is not intended to be the lead Tribal victim services subject matter expert role. Rather, it is a mission support and communications role that must operate with cultural humility, attention to detail, and an understanding that communications and events must be tailored for Tribal audiences, including rural communities with varying levels of internet connectivity.

Expected Day-to-Day Activities

The Outreach, Events, and Communications Coordinator will be expected to:

• Develop outreach calendars, communication schedules, and event promotion plans for webinars, trainings, listening sessions, roundtables, and other learning activities.
• Draft plain-language email announcements, registration notices, reminder messages, follow-up communications, and resource promotion content.
• Coordinate webinar and training registration support, including participant lists, confirmation emails, attendance tracking, and post-event communications.
• Promote compliance assistance tools, fact sheets, training materials, webinars, and other resources to Tribal grant recipients and approved stakeholder audiences.
• Support logistics for virtual, hybrid, and in-person meetings, including scheduling, platform setup, meeting invitations, agendas, speaker coordination, and participant materials.
• Prepare event materials such as agendas, briefing slides, facilitator notes, talking points, sign-in sheets, evaluation forms, and post-event summaries.
• Track participation, attendance, registration trends, participant questions, technical issues, and event outcomes.
• Assist with listening sessions, consultations, roundtables, webinars, and site visit logistics, including note-taking, action item tracking, and follow-up documentation.
• Coordinate with subject matter experts, training staff, program managers, and technical team members to ensure event materials are accurate, accessible, and ready for use.
• Apply plain-language principles to improve clarity, usability, and accessibility of communications for Tribal grant recipients and other stakeholders.
• Support the development of special project materials, which may include videos, infographics, success stories, awareness products, or communication summaries.
• Maintain organized records of outreach activities, communication products, event files, registration data, evaluations, and lessons learned.
• Contribute to annual reporting by compiling outreach metrics, event participation data, qualitative feedback, communication activities, and success highlights.
• Use collaboration and productivity tools such as Microsoft 365, Teams, SharePoint, Excel, PowerPoint, Outlook, Adobe Acrobat, Zoom, Webex, or similar virtual meeting platforms.
• Coordinate accessibility and Section 508 review support for communication materials, as applicable.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Knowledge Management and Data Evaluation Specialist to support the U.S. Department of Justice, Office for Victims of Crime’s Tribal Victim Services Program Management Support Center. This role is ideal for a highly organized, data-driven, technology-fluent professional who can help design, maintain, and continuously improve the digital infrastructure used to manage compliance assistance resources, track services, analyze outcomes, and support reporting for Tribal victim services programs.

The selected candidate will play a critical role in helping the program capture what is being delivered, who is being supported, what outcomes are being achieved, and how program resources can be organized for efficient access by OVC grant managers and grant recipients. The SOW requires the Contractor to provide specialized compliance support and capacity building to Tribes and Tribe-serving entities, including improving the skills of individuals providing services to victims of crime. This position supports that mission by ensuring program knowledge, resources, performance data, dashboards, and evaluation outputs are structured, secure, accessible, and useful for decision-making.

Summary of Contractor Role

The Knowledge Management and Data Evaluation Specialist will support Tasks 1, 3, 4, 6, and 9 by developing and maintaining the program’s knowledge management environment, supporting technology-enabled tracking processes, organizing tools and resources, developing outcome measures, analyzing qualitative and quantitative data, and contributing to annual reporting. The role requires a professional who understands both data discipline and user-centered knowledge management. The ideal candidate should be comfortable working with structured and unstructured information, building practical dashboards, supporting secure repositories, managing document and resource libraries, and translating program activity data into clear insights for federal program managers.

The candidate should be detail-oriented, self-driven, and able to work in a mission-sensitive environment where accuracy, confidentiality, accessibility, and cultural awareness matter. This individual will support the program team by helping OVC and the contractor team monitor the full lifecycle of compliance assistance, from request intake through service delivery, closeout, evaluation, reporting, and lessons learned. The SOW identifies this lifecycle monitoring function as critical and requires tracking of delivered services, service provider and recipient reporting, estimated and actual costs, services provided, experts involved, stakeholders involved, and summaries for OVC staff to support program planning.

Position’s Day-to-Day Activities

The Knowledge Management and Data Evaluation Specialist will be expected to:

• Develop and maintain a secure electronic repository for tools, resources, information products, templates, reports, and program materials.
• Organize repository content using logical metadata, naming conventions, version controls, access permissions, and document management practices.
• Support the intake, tracking, response, and assessment process for grant recipient compliance assistance plans.
• Design and maintain data collection tools to capture service requests, referral sources, response timelines, service delivery status, technical assistance activities, closeout steps, outcomes, and user satisfaction.
• Develop qualitative and quantitative outcome measures aligned to compliance assistance plans, trainings, resource utilization, technical assistance delivery, and participant feedback.
• Analyze participant evaluation data, user satisfaction data, technical assistance outputs, repository usage, and program performance indicators.
• Prepare dashboards, trackers, summary reports, and data visualizations for internal program leadership, OVC grant managers, and authorized stakeholders.
• Maintain data quality controls, including validation rules, standard fields, data dictionaries, naming conventions, and periodic quality checks.
• Support the development of tools, infographics, fact sheets, instructional toolkits, webinars, training resources, forms, information management plans, and other grantee-facing materials.
• Review tools and resources for repository inclusion, ensuring materials are current, useful, well-organized, accessible, and aligned to program needs.
• Coordinate with subject matter experts, training staff, outreach staff, and program leadership to ensure knowledge products are complete, accurate, and easy to locate.
• Support innovation efforts by identifying technology, workflow, automation, reporting, and knowledge-sharing improvements that increase the quality and quantity of capacity assistance.
• Compile data for annual reporting, including challenges, successes, promising practices, lessons learned, participant evaluation results, and evidence of impact.
• Document repository procedures, dashboard update processes, data collection methods, reporting protocols, and knowledge management workflows.
• Protect sensitive program information through responsible data handling, access control, confidentiality practices, and compliance with federal information management expectations.
• Collaborate with program leadership to ensure technology solutions are practical for rural and remote users, including audiences with varying levels of internet connectivity.
• Support Section 508 and plain-language practices for public-facing or grantee-facing tools, dashboards, and resource materials, as applicable.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Training, Curriculum, and Tribal Learning Specialist to support a national technical assistance and capacity-building effort for Tribal victim services programs serving American Indian and Alaska Native communities. This role is central to helping grant recipients strengthen their ability to administer OVC-funded victim services programs, understand federal award compliance expectations, and access practical learning tools that support sustainable, culturally responsive, trauma-informed service delivery.

The ideal candidate is an experienced curriculum developer and adult learning professional who can translate complex program, compliance, and victim services content into clear, useful, modular learning products. This person should be comfortable working with subject matter experts, Tribal partners, program staff, communications teams, and federal stakeholders to develop training materials, webinars, instructional toolkits, facilitator guides, peer-learning resources, and practical job aids for beginning, intermediate, and advanced audiences. The SOW specifically requires development of training materials, tools, webinars, curricula, resources, outreach support, and event logistics support for Tribal grant recipients.

Summary of the Contractor Role

The Training, Curriculum, and Tribal Learning Specialist will design, develop, update, and support delivery of training content and learning resources that help Tribal grant recipients build programmatic capacity, improve compliance with OVC award requirements, and strengthen victim services programs. The role requires a detail-oriented, organized, culturally aware learning professional who can work in an environment where needs may vary by community, program maturity, geography, internet access, and subject matter complexity.

This position will support the development of curricula, modular content, classroom and distance-learning materials, instructional toolkits, fact sheets, infographics, facilitator guides, learning activities, registration and outreach materials, and post-training evaluation tools. The Specialist will also help ensure that training content reflects adult learning principles, recognizes AI/AN learning preferences, and is accessible to rural and remote audiences with varying connectivity. The RFI emphasizes technology-enabled learning, adult learning principles, and the need to serve AI/AN audiences across rural environments.

The ideal candidate should be self-driven, highly organized, comfortable coordinating with multiple SMEs, and able to convert policy, compliance, and programmatic guidance into plain-language learning products. Experience with Tribal communities, victim services, federal grants, compliance assistance, or trauma-informed service delivery is strongly preferred.

Position’s Day-to-Day Activities

The Training, Curriculum, and Tribal Learning Specialist will be expected to:

• Develop curricula, modular training content, toolkits, webinars, facilitator guides, participant guides, job aids, learning activities, and reference materials for Tribal victim services grant recipients.
• Design learning products for beginner, intermediate, and advanced audiences based on grant recipient knowledge levels, program maturity, and compliance needs.
• Translate complex federal grant, compliance, and victim services topics into plain-language, practical learning materials.
• Coordinate with subject matter experts to integrate real-world victim services, Tribal program, grant compliance, and culturally responsive practice knowledge into training content.
• Review existing DOJ, OVC, federal, and partner-developed materials to identify content that can be reused, adapted, updated, or expanded without duplicating existing resources.
• Support development of training materials related to policies and procedures, victim advocacy programs, transitional housing programs, domestic violence shelter programs, child advocacy centers, elder abuse programs, community needs assessments, strategic plans, information management plans, MMIP family supports, and related program tools.
• Create webinar materials, slide decks, exercises, polls, reflection questions, resource guides, checklists, and evaluation instruments for virtual and in-person learning events.
• Apply adult learning principles, trauma-informed approaches, accessibility practices, and culturally responsive learning strategies in all learning products.
• Assist with outreach content that promotes webinars, trainings, tools, and compliance assistance resources through clear, timely, plain-language communications.
• Support logistics and content preparation for virtual and in-person trainings, consultations, listening sessions, roundtables, site visits, and peer-learning events.
• Develop post-training surveys, feedback tools, and summary reports that capture participant satisfaction, learning outcomes, and recommended improvements.
• Maintain version control, file organization, naming conventions, and quality checks for curriculum and resource development products.
• Collaborate with program managers, compliance assistance staff, communications specialists, event staff, and technology support personnel to ensure training products are accurate, accessible, and ready for delivery.
• Contribute to annual reporting by documenting training products developed, training activities supported, evaluation findings, lessons learned, and recommended improvements.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Tribal Victim Services and Federal Grants Compliance Lead to support a national-scope effort for DOJ/OJP/OVC focused on strengthening victim service programs in American Indian and Alaska Native communities. The ideal candidate is a highly credible, mission-driven professional with hands-on experience supporting Tribal or Tribe-serving organizations, federal grant-funded programs, victim services programs, and trauma-informed, victim-centered service delivery.

This role is essential to helping grant recipients understand and meet OVC and OJP award requirements while improving the quality, cultural relevance, sustainability, and operational strength of victim services programs. The selected candidate should bring strong knowledge of federal grant compliance, victim advocacy practices, Tribal community engagement, confidentiality requirements, program design, policy development, and technical assistance delivery. The SOW specifically identifies required expertise in crime victim advocacy, child abuse and neglect, child sexual abuse, domestic violence, elder abuse, sexual assault, human trafficking, survivors of homicide, Missing and Murdered Indigenous People, and child advocacy centers.

Summary of the Contractor Role

The Tribal Victim Services and Federal Grants Compliance Lead will serve as a senior subject matter expert responsible for advising, guiding, and supporting Tribal grant recipients as they develop, improve, and sustain OVC-funded victim services programs. This position will help assess grant recipient needs, develop customized compliance assistance plans, review and strengthen policies and procedures, support program narratives and time-task plans, assist with monitoring issue resolution, contribute to training and resource development, and help document outcomes through technical reports and annual reporting.

The ideal candidate will be detail-oriented, culturally responsive, highly organized, and comfortable working in complex environments where guidance must be practical, respectful, trauma-informed, and tailored to the unique needs of each Tribal community. This role requires someone who can translate federal requirements into clear, usable tools and guidance; collaborate with program managers, grant recipients, SMEs, and OVC stakeholders; and support consistent tracking of services from request intake through delivery, closeout, and evaluation. The SOW requires the contractor to develop a comprehensive system for receiving, tracking, responding to, and assessing compliance assistance plans, including qualitative and quantitative outcome measures and user satisfaction processes.

Expected Day-to-Day Activities

The position’s activities may vary based on grant recipient requests, OVC referrals, work plan priorities, training cycles, reporting deadlines, and special projects. The candidate will be expected to:

• Assess Tribal grant recipient needs, compliance gaps, program risks, and capacity-building priorities.
• Develop customized compliance assistance plans that identify the recipient, challenge, intended outcomes, resources required, and estimated level of effort.
• Advise grant recipients on OJP award conditions, OVC program requirements, allowable activities, program narratives, time-task plans, and monitoring issue resolution.
• Review and strengthen policies and procedures related to confidentiality, client privacy, suitability to interact with minors, victim services operations, referrals, intake, documentation, and service delivery.
• Support victim service program design for advocacy programs, domestic violence shelters, transitional housing programs, child advocacy centers, elder abuse programs, sexual assault response programs, human trafficking services, MMIP family supports, and homicide survivor services.
• Prepare technical reports documenting assistance delivered, resources committed, outcomes achieved, follow-up actions, and recommended next steps.
• Contribute to tools, fact sheets, instructional toolkits, webinars, training materials, templates, and guidance documents that help grant recipients meet OVC award condition compliance and victim services program goals.
• Facilitate targeted technical assistance sessions, peer-to-peer learning exchanges, communities of practice, or specialized support discussions.
• Coordinate with SMEs, OVC staff, grant managers, Tribal stakeholders, and partner organizations to ensure assistance is accurate, respectful, and aligned with community needs.
• Identify emerging challenges affecting Tribal victim services programs, including rural access, Alaska Native community needs, technology limitations, staffing shortages, crisis response, and sustainability barriers.
• Recommend practical solutions that improve the quality and quantity of capacity assistance delivered to Tribal grant recipients.
• Track service delivery, technical assistance status, participant feedback, measurable outcomes, and lessons learned to support annual reporting.
• Support the annual report by documenting challenges, successes, promising practices, lessons learned, quantitative data, qualitative feedback, and strategies for improvement.
• Participate in virtual site visits, consultations, listening sessions, webinars, roundtables, or other approved OVC events as needed.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Compliance Assistance Operations Lead / Deputy Program Manager to support the anticipated Tribal Victim Services Program Management Support Center. This role is designed for a highly organized, mission-focused professional who can manage the day-to-day lifecycle of compliance assistance requests, coordinate subject matter expert support, maintain action tracking discipline, and help ensure that Tribal grant recipients receive timely, responsive, and well-documented assistance.

The ideal candidate will understand the importance of supporting federally funded victim services programs, particularly programs serving American Indian and Alaska Native communities. The SOW requires the contractor to support OVC in strengthening victim services programs through specialized compliance support, capacity building, training, technical assistance, peer learning, and programmatic support for Tribes and Tribe-serving entities. This position is critical because the TVSPM Support Center must manage a full compliance assistance lifecycle from request intake through delivery, closeout, reporting, and evaluation.

Summary of Contractor Role

The Compliance Assistance Operations Lead / Deputy Program Manager will manage the operational backbone of the TVSPM Support Center. The role will oversee the intake, tracking, prioritization, assignment, cohort grouping, meeting cadence, action item follow-up, closeout documentation, and reporting processes for compliance assistance engagements. The position will support a comprehensive system for receiving, tracking, responding to, and assessing grant recipient compliance assistance plans, including qualitative and quantitative outcome measures, user satisfaction processes, and data points useful to OVC grant managers.

This role requires a candidate who is detail-oriented, calm under pressure, responsive to client priorities, and able to manage multiple workstreams with minimal supervision. The candidate should be comfortable working with program managers, federal staff, Tribal-serving subject matter experts, training teams, logistics coordinators, data/reporting staff, and grant recipient stakeholders. The role is not expected to serve as the primary victim services subject matter expert, but the candidate must understand how to coordinate specialized expertise respectfully, efficiently, and in alignment with trauma-informed, victim-centered, and culturally responsive service delivery goals.

Day-to-Day Activities

The selected candidate will be expected to:

• Manage the daily intake and triage process for compliance assistance requests received electronically or through other approved channels.
• Track each compliance assistance request from receipt through assignment, delivery, closeout, and evaluation.
• Coordinate initial contact with referral sources or requestors within the required three business day response window.
• Prioritize requests based on urgency, complexity, OVC direction, grant recipient need, available expertise, and anticipated measurable outcomes.
• Group similar requests into cohorts or peer learning groups when appropriate, including tracking the two-month cohort assignment timeline.
• Assign requests to appropriate internal staff, subcontractors, consultants, or subject matter experts based on the nature of the request.
• Maintain an accurate compliance assistance tracker showing request status, assigned resources, milestones, risks, issues, due dates, and closeout status.
• Support the development of compliance assistance plans that document the recipient, challenge, intended outcomes, human resources, other resources, and estimated cost.
• Coordinate with subject matter experts to confirm scope, schedule, engagement approach, deliverables, and follow-up actions.
• Facilitate recurring internal team meetings, client status meetings, action item reviews, and request prioritization sessions.
• Document meeting notes, decisions, action items, risks, dependencies, and required follow-up.
• Monitor compliance assistance delivery to ensure services are timely, consistent, well-documented, and aligned with OVC expectations.
• Support virtual site visits, consultations, listening sessions, webinars, roundtables, and other events approved by DOJ.
• Coordinate event logistics with training, communications, and technical teams to support teleconference, video, and in-person activities.
• Collect status updates from service providers and recipients, including information on services delivered, experts involved, stakeholders engaged, costs, outcomes, and concerns.
• Prepare draft final reports summarizing services provided, compliance assistance plan outcomes, provider performance feedback, follow-up steps, and recommendations.
• Contribute to the annual work plan by identifying recurring compliance needs, capacity building trends, operational gaps, and proposed products or services.
• Support the annual report by collecting qualitative and quantitative data, participant evaluation results, lessons learned, challenges, successes, and promising practices.
• Maintain organized project records, closeout files, meeting materials, action trackers, and compliance assistance documentation.
• Identify operational risks and recommend improvements to intake, assignment, reporting, customer satisfaction, and lifecycle monitoring processes.
• Use tools such as Microsoft Teams, SharePoint, Excel, PowerPoint, Word, Adobe, project trackers, survey tools, and web-based collaboration platforms to manage work products and reporting.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a detail-oriented, mission-driven Program Manager to lead coordination and day-to-day management of a national Tribal Victim Services Program Management Support Center supporting the U.S. Department of Justice, Office for Victims of Crime. This role is central to helping OVC strengthen compliance assistance, capacity building, training, resource development, outreach, reporting, and technical assistance for Tribal and Tribe-serving victim service programs.

The ideal candidate will bring strong federal program management discipline, excellent communication skills, experience coordinating multidisciplinary subject matter experts, and the ability to manage sensitive, high-visibility work in a culturally responsive and trauma-informed environment. The SOW requires the contractor to develop and manage a Support Center that enhances the organizational, administrative, financial, and programmatic capacity of Tribes and Tribe-serving entities providing sustainable assistance to crime victims.

Summary of the Contractor Role

The Program Manager will serve as the operational lead for planning, staffing, coordinating, tracking, and reporting across all Support Center activities. This includes managing the annual work plan, overseeing the intake and tracking of compliance assistance requests, coordinating qualified SMEs and subcontractor resources, supporting OVC communications, ensuring deliverables are completed on time, and maintaining consistent processes for monitoring the full lifecycle of compliance assistance. The position requires a self-directed professional who can manage multiple priorities, anticipate delivery risks, coordinate across internal and external stakeholders, and support high-quality assistance to AI/AN grant recipients.

This role is especially important because the SOW calls for assistance that includes customized compliance assistance plans, targeted trainings, peer-to-peer learning, adult-learning-informed content, policy and procedure support, tools and resources, a secure central repository, outreach, special projects, event logistics, and annual reporting.

Position’s Day-to-Day Activities

The Program Manager will be expected to:

• Lead the overall project management approach, work plan, staffing plan, schedule, deliverable tracker, risk register, and communications rhythm for Tasks 1 through 9.
• Coordinate directly with OVC grant managers, Contracting Officer representatives, Tribal-serving partners, SMEs, consultants, and subcontractors to ensure timely and responsive delivery.
• Manage the intake, review, prioritization, assignment, tracking, and closeout of compliance assistance requests from grant recipients or OVC grant managers.
• Ensure initial contact with referral sources or requestors occurs within required timelines and that requests are grouped into cohorts or peer learning groups when appropriate.
• Develop and maintain an annual work plan identifying grant recipient award compliance and capacity-building support needs, proposed products, timelines, responsible staff, and expected outcomes.
• Oversee the development, maintenance, onboarding, and quality management of a qualified SME pool with experience supporting Tribal communities, victim services, grant compliance, training, and culturally responsive technical assistance.
• Assign SMEs and subcontractor resources to compliance assistance plans, trainings, special projects, site visits, listening sessions, webinars, and other events.
• Monitor quality, schedule, cost, scope, and performance across all task areas to ensure work remains aligned with contract requirements and OVC priorities.
• Facilitate regular internal team meetings, OVC coordination meetings, project status reviews, risk discussions, and action item follow-up.
• Review draft compliance assistance plans to ensure they include the grant recipient description, challenge statement, intended outcomes, resources, cost estimate, and measurable follow-up actions.
• Coordinate training, webinar, peer exchange, community of practice, and technical assistance activities that support organizational and capacity-building needs of victim service providers.
• Support development and review of tools, fact sheets, instructional toolkits, curricula, forms, strategic planning resources, needs assessment tools, outreach products, and annual report content.
• Oversee the central repository process, including resource intake, review, organization, version control, accessibility, and coordination with OJP if resources are hosted within OJP’s domain.
• Guide outreach planning for webinars, trainings, tools, and compliance assistance products using clear, timely, plain-language communications.
• Support innovation planning by identifying creative staffing, technology, and delivery strategies to improve support for Tribal grant recipients, including rural and Alaska Native communities.
• Coordinate special projects assigned by DOJ, which may include videos, infographics, success stories, awareness materials, and other products that support Tribal victim service programs.
• Manage logistics and coordination for virtual and in-person site visits, consultations, listening sessions, webinars, roundtables, trainings, and cross-site meetings.
• Produce or oversee monthly, quarterly, ad hoc, and annual reporting products that summarize activities, outcomes, risks, challenges, promising practices, lessons learned, participant feedback, and recommended next steps.
• Track quantitative and qualitative evaluation data, customer satisfaction feedback, SME performance, service delivery outcomes, and follow-up actions.
• Maintain documentation, meeting notes, decision logs, action item trackers, deliverable files, version-controlled products, and project records.
• Apply trauma-informed, culturally respectful, and confidentiality-conscious practices when coordinating work involving victim services, Tribal communities, minors, human trafficking, child abuse, MMIP, domestic violence, elder abuse, and sexual assault-related topics.
• Escalate risks, barriers, resource constraints, and client concerns quickly with practical recommendations for resolution.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Property Accountability and Inventory Analyst to support the Program Management Office for Light Armored Vehicles in managing military equipment accountability, inventory documentation, and audit readiness activities for the United States Marine Corps. This position is critical to helping PMO LAV strengthen asset tracking, support financial accountability audits, maintain Key Supporting Documentation, and ensure property and inventory records are accurate, complete, and defensible.

The ideal candidate will bring hands-on experience supporting military equipment accountability, Government Furnished Property tracking, inventory management, and audit documentation in a DoD or military logistics environment. This role is best suited for a detail-oriented, disciplined, and highly organized professional who understands the importance of accurate records, timely reporting, and traceable documentation in a financial audit readiness environment.

Summary of Contractor Role

The Property Accountability and Inventory Analyst will support PMO LAV by maintaining documentation and records associated with military equipment, inventory, Government Furnished Property, and audit readiness. The role will support the creation and maintenance of Key Supporting Documents, process GCSS-MC service requests, support fielding and transfer of military equipment, track configuration changes and capital improvements, and prepare inventory and audit documentation for PMO leadership.

This position requires a candidate who can work effectively in a structured Government environment while independently managing high-volume documentation, reconciling source records, tracking serialized equipment, and supporting audit site visits. The analyst must be comfortable using spreadsheets, inventory management tools, GCSS-MC, iRAPT, Microsoft Office, and Government financial/logistics systems, as authorized by the customer.

The PWS specifically requires support for KSDs such as DD Form 250 and DD Form 1348, GCSS-MC service requests, fielding transfers, capital improvement tracking by serial number, CIP reporting, DM&R analysis, GFP tracking, iRAPT documentation, inventory management, MEV reporting, and FIAR-related documentation.

Expected Day-to-Day Activities

The Property Accountability and Inventory Analyst will be expected to:

• Obtain, organize, and maintain Key Supporting Documents, including DD Form 250, DD Form 1348, acceptance documentation, source records, and audit support files.
• Process GCSS-MC service requests for establishment, fielding, transfer, modification, and tracking of military equipment and Government Furnished Property.
• Track and manage GFP associated with individual contracts, including adding, modifying, and removing GFP records in coordination with the contracting team.
• Complete and maintain Invoice, Receipt, Acceptance, Property Transfer documentation in iRAPT for GFP-related actions.
• Maintain inventory records for physical inventory held locally at PM LAV and off-site PMO locations using spreadsheets and Government-approved inventory tools.
• Research, reconcile, and report USMC military equipment inventory data to support quarterly Military Equipment Valuation workbook reviews.
• Identify and track configuration changes and capital improvements by military equipment serial number.
• Prepare quarterly reports documenting completion of capital improvements, military equipment acceptance, unit costs, and supporting documentation.
• Support Construction-in-Progress reporting by identifying accepted military equipment by serial number and unit cost.
• Analyze and report preventative maintenance cost information to support Deferred Maintenance and Reporting requirements.
• Provide documentation in support of financial accountability audits, inspections, audit site visits, and PEO Land Systems responsible material reviews.
• Collect and consolidate audit-related information from financial, logistics, accounting, and budgeting systems.
• Reconcile transaction reports to source documents and recommend corrective actions when records are incomplete, inaccurate, or unsupported.
• Prepare briefs, memorandums, status updates, reports, and other documentation for Program Managers supporting FIAR reporting.
• Support DoN tasker responses by collecting information, validating references, and participating in recurring coordination meetings.
• Maintain monthly status inputs describing accomplishments, open actions, risks, upcoming activities, and documentation progress.
• Protect sensitive and proprietary information and comply with nondisclosure, public release, and Government information handling requirements.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Senior Financial Audit Readiness Analyst to support the Program Management Office for Light Armored Vehicles with audit readiness, financial accountability, asset tracking, reporting, reconciliation, and FIAR documentation support. This role is mission-critical because PM LAV requires audit specialist support following a recent audit that identified concerns related to asset management and reporting. The PWS specifically requires support for PM LAV at Detroit Arsenal, MI, for the U.S. Marine Corps, with a focus on audit support services, management of assets, and reporting in multiple formats.

The ideal candidate will bring strong financial audit readiness experience, knowledge of DoD financial management practices, disciplined documentation habits, and the ability to work independently in a Government program office environment. The candidate should be comfortable reconciling financial and logistics data, maintaining Key Supporting Documents, supporting audit site visits, preparing FIAR-related documentation, and working with financial managers, program managers, contracting teams, and accountable property stakeholders.

Summary of Contractor Role

The Senior Financial Audit Readiness Analyst will provide hands-on audit readiness and financial management support to PM LAV. The role will support FIAR activities, OMB Circular A-123 and A-136 reporting requirements, reconciliation of financial transactions to source documentation, research and reconciliation of Unliquidated Obligations, Liquidations Greater Than Expenses, and preparation of documentation packages to support audits. The position also supports Military Equipment accountability, Government Furnished Property tracking, inventory management, audit site visit documentation, and monthly status reporting. The PWS requires the contractor to apply Generally Accepted Accounting Principles, follow DoD, Department of the Navy, and USMC policies, and support financial relevant and supply accountability transactions.

This position requires a candidate who is detail-oriented, organized, analytical, and comfortable working with ambiguous or incomplete financial and logistics data. The successful candidate must be able to identify discrepancies, construct defensible documentation packages, recommend corrective actions, track progress, and communicate findings clearly through spreadsheets, reports, briefings, memorandums, and meeting materials.

Day-to-Day Activities

• Apply Generally Accepted Accounting Principles, DoD, DoN, and USMC policies to support financial and supply accountability transactions.
• Support Financial Improvement and Audit Readiness activities for PM LAV.
• Obtain, maintain, and validate Key Supporting Documents, including DD Form 250, DD Form 1348, and other acceptance or property documentation.
• Process GCSS-MC service requests for military equipment establishment, fielding, transfer, and related property actions.
• Track Capital Improvement activity by Military Equipment serial number and support quarterly reporting.
• Prepare Construction In-Progress reports that identify accepted Military Equipment by serial number and unit cost.
• Analyze Deferred Maintenance and Reporting data, including annual preventative maintenance costs and cost-savings information.
• Manage Government Furnished Property actions in coordination with the contracting team, including adding, modifying, and removing GFP through GCSS-MC service requests and iRAPT documentation.
• Maintain inventory records for physical inventory held locally at PM LAV and at offsite locations using spreadsheets and other inventory management tools.
• Prepare documentation for financial accountability audits, inspections, and audit site visits.
• Research and report USMC Military Equipment inventory information and support quarterly Military Equipment Valuation workbook reviews.
• Collect and consolidate financial audit information for reporting.
• Monitor transactional data in accounting, financial, logistics, and budgeting systems to verify correct recording within required timeframes.
• Recommend corrective actions for accounting records supported by Key Supporting Documents.
• Run reports and pull data from financial systems, logistics systems, budgeting systems, spreadsheets, and other Government-approved tools.
• Reconcile daily transaction reports to source documents.
• Research, collect, review, and organize source documentation packages to support audit requests.
• Research and reconcile Unliquidated Obligations, Negative Unliquidated Obligations, and Liquidations Greater Than Expenses.
• Prepare funding packages to amend documents and return ULOs to the Program Office when required.
• Track and report reconciliation progress to financial managers for reporting to PEO LS staff and the Comptroller.
• Receive, analyze, and respond to Department of Navy taskers, including collecting data, references, and supporting materials.
• Facilitate or attend recurring meetings to gather information, validate data, resolve issues, and support tasker responses.
• Prepare monthly contractor progress, status, and management reports summarizing accomplishments, open actions, risks, and anticipated activities.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Data Analyst / Reporting Specialist to support a large-scale Advanced Metering Infrastructure program for WSSC Water. This role is designed for a highly organized, detail-oriented data and reporting professional who can transform deployment, billing readiness, installation progress, stakeholder engagement, inventory, and system health information into clear, accurate, and leadership-ready reporting products.

WSSC Water’s AMI Program Manager requirement calls for regular reporting to WSSC Water stakeholders, with data analytics presented through dashboards or other visual media. The solicitation identifies monthly reporting at a minimum, supplemented by weekly progress meetings, and includes reporting on project health, KPIs, system health, installation progress, billing readiness, meter reading updates, stakeholder engagement, inventory outlook, risks, lessons learned, and external stakeholder reports. The pricing proposal identifies this labor category as a part-time role with 5,200 estimated hours over the 5-year base term.

The ideal candidate will bring strong technical reporting skills, excellent data quality discipline, and the ability to work across program management, field installation, customer engagement, billing, technology, and executive stakeholders. This person should be comfortable working in an environment where data is coming from multiple sources and must be validated, reconciled, structured, and presented in a way that supports fast decision-making.

Summary of the Contractor Role

The Data Analyst / Reporting Specialist will develop and maintain AMI program dashboards, KPI trackers, reporting templates, recurring status reports, and executive briefing materials. The role will support the AMI Program Manager and broader program management team by consolidating information across installation progress, billing readiness, customer engagement, opt-out tracking, inventory reporting, system health, risk reporting, and lessons learned.

This position requires a professional who can build reliable reporting tools, identify data inconsistencies, support recurring reporting cycles, and translate complex program data into practical insights for WSSC Water leadership. The contractor will support weekly and monthly reporting rhythms, maintain reporting repositories, and ensure that reports are accurate, version-controlled, visually clear, and aligned with WSSC Water-approved formats.

The role should be staffed by someone with strong experience using Power BI, Excel, SharePoint, Microsoft 365, and structured reporting processes. Experience with utility, AMI, metering, infrastructure deployment, billing, field operations, or customer engagement data is strongly preferred, but a highly skilled reporting analyst with complex program reporting experience may also be a strong fit.

Expected Day-to-Day Activities

The Data Analyst / Reporting Specialist will be expected to:

• Develop and maintain AMI program dashboards in Power BI, Excel, SharePoint, or other approved visualization tools.
• Track and report KPIs related to installation progress, billing readiness, customer engagement, opt-outs, inventory, and system health.
• Compile monthly and weekly reporting inputs from the Program Manager, Deputy Program Manager, Scheduler, Field Inspector, Customer Engagement Manager, Change Management Specialist, and AMI Technology Specialist.
• Validate data for accuracy, completeness, consistency, and alignment across multiple reporting streams.
• Prepare project health reporting that includes schedule status, cost updates, KPI performance, risks, issues, decisions, and upcoming milestones.
• Produce installation progress reports by phase, including inspection schedules, inspection results, post-installation QA/QC findings, issues, and resolution progress.
• Support billing readiness reporting, including data quality, customer conversion from quarterly to monthly billing, billing error trends, and related issue tracking.
• Support meter reading and route reporting, including route optimization updates and opt-out participation impacts.
• Support stakeholder engagement reporting, including customer contact update campaign progress, community meeting status, call center performance, customer feedback, and engagement insights.
• Track and summarize inventory outlook information related to meter, transmitter, device, material acceptance, storage, staging, and related deployment reporting.
• Develop lessons learned reports that capture trends, recurring issues, field insights, customer concerns, and operational improvement opportunities.
• Prepare external stakeholder reports with high-level progress metrics, as needed.
• Develop executive briefing materials, including PowerPoint slides, dashboards, one-page summaries, and data-driven talking points.
• Maintain reporting calendars, data call schedules, report templates, version histories, and reporting repositories.
• Coordinate with functional leads to resolve discrepancies, missing data, or unclear reporting inputs.
• Support development of visual reports that are clear, accessible, and appropriate for executive and operational audiences.
• Identify data trends, anomalies, and performance risks requiring escalation to the Program Manager.
• Maintain SharePoint-based reporting libraries, dashboards, data trackers, and supporting documentation.
• Support continuous improvement of reporting workflows, templates, data definitions, and dashboard usability.

Protect our Land, Ascend with Us!

Ascension is seeking a Change Management Specialist (ADKAR/Prosci or Equivalent Certified) to support a major Advanced Metering Infrastructure (AMI) Program Management engagement for WSSC Water. This role will help guide the organizational, operational, and people-side changes required for a full-scale AMI deployment, including readiness planning, stakeholder alignment, business process development, SOP modifications, training adoption, billing transition support, and lessons learned reporting.

Summary of Contractor Role

The Change Management Specialist will serve as the team’s organizational readiness and adoption lead, helping WSSC Water prepare its workforce, business units, and stakeholders for a new AMI operating environment. The ideal candidate will understand that AMI is not just a technology deployment. It is a customer service, billing, meter reading, field operations, training, data, and business process transformation effort.

This role requires a practical, structured change leader who can translate technical deployment activity into clear organizational impacts, readiness actions, training needs, SOP changes, and adoption strategies. The selected candidate must be able to work across program management, customer care, billing, meter reading, field operations, IT, communications, training, and leadership stakeholders to reduce resistance, clarify expectations, and support sustained adoption.

The position requires demonstrated experience leading technology-driven operational transformation initiatives. WSSC Water specifically requires the Change Management Specialist to be certified in ADKAR methodology or an equivalent change management framework.

Anticipated Day-to-Day Activities

The Change Management Specialist will be expected to:

• Develop and maintain the AMI Change Management Plan using ADKAR, Prosci, or an equivalent structured change methodology.
• Assess organizational readiness across affected business functions, including billing, customer care, meter reading, field operations, IT, communications, and program leadership.
• Identify stakeholder groups impacted by AMI deployment and document role-based impacts, adoption risks, communications needs, and training requirements.
• Lead business process development for AMI Customer Claims, Return to Utility, and Quarterly-to-Monthly Bill Conversion Phasing.
• Coordinate with the Program Manager, Customer Engagement Manager, AMI Technology and System Integration Specialist, and WSSC Water stakeholders to align change activities with the full deployment schedule.
• Analyze current-state and future-state processes and help translate operational changes into clear SOP updates, job aids, process maps, readiness checklists, and workflow documentation.
• Develop SOP modification plans for business processes impacted by AMI deployment, including billing readiness, customer inquiries, meter reading changes, field issue escalation, and post-installation support.
• Support planning for the transition from quarterly to monthly billing, including readiness tracking, QA/QC timing, staff impacts, communication needs, and adoption risks.
• Review the AMI Deployment Vendor’s training plan, training materials, and adoption support products for completeness, accuracy, usability, and alignment with WSSC Water operational needs.
• Support internal staff training delivery, including training coordination, readiness briefings, training attendance tracking, feedback collection, and post-training improvement recommendations.
• Develop stakeholder engagement materials, leadership briefings, readiness dashboards, adoption trackers, change impact assessments, and communications inputs.
• Track adoption progress, resistance themes, readiness issues, training gaps, and stakeholder concerns throughout the deployment lifecycle.
• Facilitate working sessions, interviews, readiness discussions, and feedback meetings with WSSC Water staff and project stakeholders.
• Document lessons learned and recommend practical improvements to support continuous organizational improvement during and after deployment.
• Prepare recurring status inputs for leadership reporting, including change readiness progress, adoption risks, training status, SOP completion, stakeholder feedback, and mitigation actions.
• Maintain clear documentation in Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, Word, and other project management or collaboration platforms used by the program.

Protect our Land, Ascend with Us!

Ascension LLC is seeking a Customer Engagement Manager to lead customer-facing engagement, outreach coordination, communications planning, survey execution, customer contact update campaign support, opt-out tracking workflow design, and stakeholder reporting for WSSC Water’s Advanced Metering Infrastructure (AMI) deployment.

This role is central to reducing customer confusion, minimizing adoption risk, and supporting a smooth transition from legacy metering and quarterly billing processes to AMI-enabled customer service, customer portal adoption, and monthly billing readiness. WSSC Water’s requirements call for a comprehensive Stakeholder Engagement Program that includes a Stakeholder Communication Plan, general customer education, targeted pre-installation outreach, customer contact information updates, opt-out tracking, customer feedback surveys, call center oversight, and stakeholder reporting.

The ideal candidate will be a strong public-sector engagement leader who can operate at the intersection of customer communications, utility operations, field deployment, call center coordination, survey management, and executive reporting. This individual should be comfortable leading high-volume customer engagement activities in a complex operational environment where clear messaging, issue escalation, data accuracy, and stakeholder confidence are critical to program success.

Summary of Contractor Role

The Customer Engagement Manager will serve as the primary lead for planning, coordinating, and executing customer engagement activities in support of WSSC Water’s AMI full deployment. The role will help develop and maintain engagement workflows, customer communication materials, campaign scripts, customer contact update processes, survey tools, dashboard inputs, and reporting products needed to keep WSSC Water leadership, internal stakeholders, external stakeholders, and customers informed throughout deployment.

The role will support communications related to AMI smart meters, customer portal benefits, installation timelines, customer impacts, opt-out options and fees, appointment scheduling, post-installation expectations, customer portal sign-up, billing transition, and monthly billing education. WSSC Water specifically requires customer and stakeholder education before AMI installations begin, including outreach to customers, HOAs, civic associations, elected officials, and other external stakeholder groups.

The Customer Engagement Manager will also coordinate closely with the AMI Deployment Vendor, WSSC Water’s customer care teams, the call center or troubleshooting function, field deployment teams, reporting staff, and program leadership to ensure that customer-facing activities remain aligned, consistent, timely, and measurable.

Anticipated Day-to-Day Activities

• Lead the execution of the Stakeholder Engagement Program in alignment with WSSC Water’s AMI deployment schedule, customer care priorities, and communications approval process.
• Develop and maintain the Customer Engagement Plan, including communication cadence, outreach channels, target audiences, message themes, approval workflows, escalation paths, and reporting expectations.
• Coordinate customer-facing communications that explain AMI smart meters, customer portal benefits, project timelines, customer impacts, opt-out options, billing conversion, installation expectations, and monthly billing transition.
• Design and support the Customer Contact Information Update Campaign, including scripts, messaging, data collection processes, outreach methods, campaign tracking, and coordination with WSSC Water for approval of campaign materials.
• Support collection of customer contact data, including phone number, email address, owner or tenant status, and other approved data elements, and ensure information is provided to WSSC Water in the required format.
• Coordinate multi-channel outreach methods, which may include email, mailers, call scripts, digital content, community outreach, field coordination, and door-to-door canvassing where required by the approved campaign approach.
• Track opt-out customer requests using a defined submission form, communication protocol, routing process, and internal awareness workflow across the deployment team and WSSC Water team.
• Develop and manage customer feedback survey activities, including survey design, approval coordination, post-installation feedback collection, customer portal usage questions, issue monitoring, and trend reporting.
• Monitor customer survey responses and engagement feedback to identify recurring concerns, misinformation, adoption barriers, customer service issues, and opportunities for improved messaging.
• Provide reports of key survey findings to WSSC Water and the AMI Deployment Vendor, including actionable insights for improving communications, installation coordination, portal adoption, and customer experience.
• Oversee coordination with the AMI Deployment Vendor’s call center, troubleshooting, and complaints activities to identify performance trends, recurring customer concerns, escalation needs, and service improvement opportunities.
• Coordinate with WSSC Water communications, customer service, billing, meter operations, field deployment, and program management stakeholders to maintain message consistency across outreach channels.
• Prepare stakeholder engagement reporting inputs, including progress of the Customer Contact Information Update Campaign, completed and upcoming community meetings, deployment vendor call center performance, engagement feedback, and customer insights.
• Support external stakeholder reports that provide high-level progress updates and metrics for public-facing or leadership-facing audiences, as requested by WSSC Water.
• Facilitate meetings with internal and external stakeholders, capture decisions and action items, and ensure engagement issues are routed to the appropriate program leads.
• Review draft outreach materials, customer scripts, FAQs, presentations, talking points, survey instruments, and status reports for clarity, accuracy, consistency, and customer sensitivity.
• Coordinate customer outreach activities with field deployment schedules, installation phasing, billing transition milestones, and call center readiness.
• Identify customer experience risks and recommend mitigation actions to reduce complaints, improve adoption, support monthly billing readiness, and maintain public trust.
• Maintain engagement trackers, issue logs, campaign status dashboards, outreach calendars, stakeholder lists, approval logs, and reporting artifacts.
• Support leadership briefings by translating customer engagement data, call center feedback, survey findings, and outreach progress into concise, decision-ready reporting.