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Ascension is seeking an experienced Federal Program Manager to lead and coordinate a multidisciplinary team supporting HHS/ACF's Division of Community Discretionary and Demonstration Programs.

This individual will serve as Ascension's primary management lead for an integrated capacity-building program encompassing project management, technical assistance and training, grant-program support, monitoring and evaluation, data analytics, annual grant competitions, communications and outreach, policy support, systems coordination, and transition activities.

The ideal candidate is an accomplished Federal professional-services manager who understands how to organize and oversee multiple concurrent workstreams while maintaining control of schedule, cost, quality, risk, staffing, deliverables, and customer expectations.

This is not simply a scheduling or administrative project-management position. Ascension is seeking someone capable of managing a complex Federal mission-support environment involving grant programs, subject matter experts, analysts, trainers, communications professionals, program specialists, consultants, and other functional staff.

The successful candidate should be comfortable working with senior Government stakeholders, translating broad program objectives into executable work plans, identifying emerging risks before they affect performance, and ensuring that individual technical workstreams remain integrated with overall DCDDP priorities.

Summary of the Contractor Role

The Federal Program Manager will provide overall management, coordination, and performance oversight for Ascension's support of the DCDDP Capacity Building program.

The position will have primary management responsibility for establishing the project's operating framework; coordinating staff and subcontractor activities; maintaining the integrated schedule; monitoring labor and expenditures; managing risks, issues, decisions, and action items; assuring deliverable quality; and providing the Government with timely visibility into project performance.

The Program Manager will lead development and implementation of the comprehensive Program Capacity Building Plan, facilitate project initiation activities, establish recurring management controls, and ensure that Ascension maintains sufficient personnel and resources to support all required workstreams.

The role will oversee activities supporting:

• Project management, planning, and quality control;
• Technical assistance, training, and recipient capacity building;
• Monitoring, evaluation, risk analysis, and performance analytics;
• Annual Federal grant competitions and NOFO-related activities;
• Communications, outreach, and stakeholder engagement;
• Policy development and grants administration support;
• Systems coordination, training, user support, and change management;
• Domestic recipient-site activities and approved travel; and
• Contract transition and knowledge transfer.

The Program Manager must operate effectively in a Federal environment in which multiple deliverables, stakeholders, deadlines, regulatory considerations, and workstreams may be active simultaneously.

Position Responsibilities and Anticipated Day-to-Day Activities

The Federal Program Manager will:

• LEAD overall program execution and serve as Ascension's principal management interface for the DCDDP engagement.
• DEVELOP and maintain the comprehensive Program Capacity Building Plan, implementation roadmap, project schedules, management controls, staffing approach, and associated planning documentation.
• FACILITATE the contract kickoff meeting and ensure appropriate agendas, presentation materials, meeting documentation, decisions, action items, and follow-up activities are completed within required timeframes.
• CONDUCT and facilitate biweekly management meetings with the COR and designated DCDDP stakeholders.
• COORDINATE up to approximately 24 ad hoc project-management meetings annually, as directed.
• PREPARE or oversee meeting agendas, executive presentations, status reports, decision logs, meeting minutes, action-item trackers, and follow-up documentation.
• DIRECT multiple simultaneous technical and programmatic workstreams spanning technical assistance, grant support, monitoring, analytics, communications, policy, systems coordination, and operational support.
• ESTABLISH integrated schedules, milestones, dependencies, responsibilities, and performance measures for contract activities and deliverables.
• MONITOR staffing levels, workload distribution, labor utilization, subcontractor performance, and resource requirements.
• TRACK actual labor hours against planned hours by employee and labor category.
• MONITOR actual costs, costs to date, estimated cost at completion, cost and schedule variances, event/activity costs, travel, and other direct costs.
• PREPARE or oversee required monthly performance and financial reports.
• ASSESS program performance against contractual objectives, milestones, quality standards, schedules, budgets, and Government expectations.
• IDENTIFY emerging program, staffing, technical, schedule, financial, stakeholder, compliance, and delivery risks before they adversely affect performance.
• DEVELOP and implement practical risk mitigation and corrective-action strategies.
• MAINTAIN risk, issue, action, decision, change, and dependency logs throughout the engagement.
• ESCALATE significant risks, decisions, resource constraints, or performance concerns to Ascension leadership and the appropriate Government stakeholders in accordance with contract authority.
• COORDINATE the work of Senior Technical Advisors, Program Specialists, analysts, training personnel, communications personnel, Panel Managers, consultants, subcontractors, and other project resources.
• ENSURE technical and programmatic specialists receive clear scope, schedule, deliverable, and quality expectations without creating an inappropriate personal-services relationship between Government personnel and contractor employees.
• INTEGRATE technical-assistance, grant-program, monitoring, communications, analytics, systems-support, and policy activities so that individual workstreams support common DCDDP program outcomes.
• OVERSEE delivery of approximately 24 annual capacity-building engagements and up to approximately 60 capacity-building products through the appropriate technical staff.
• COORDINATE annual grant-competition support activities, including management of potentially time-sensitive and concurrent NOFO, outreach, application-support, reviewer, panel-management, eligibility-review, and associated workstreams.
• MAINTAIN heightened management coverage during annual grant-competition periods, including required weekend emergency-point-of-contact availability.
• OVERSEE development of data-driven performance reporting, dashboards, monitoring tools, risk-assessment frameworks, and program-management decision-support information.
• COORDINATE activities involving Government systems and reporting tools such as GrantSolutions, OLDC, PPR, and other ACF/HHS-approved platforms while ensuring contractor support remains within the PWS's consultative and coordination-focused boundaries.
• ENSURE deliverables are reviewed for technical accuracy, completeness, consistency, contractual compliance, and quality before submission.
• ENSURE applicable deliverables meet Section 508 accessibility requirements and Government formatting requirements.
• IMPLEMENT Ascension's quality-management and quality-control processes throughout contract performance.
• PROTECT Government, recipient, proprietary, personally identifiable, and other sensitive information in accordance with applicable HHS/ACF requirements.
• COORDINATE contractor compliance with applicable FISMA, FIPS, NIST, privacy, records-management, CUI, HHS security, and Rules of Behavior requirements.
• ENSURE personnel complete applicable security, privacy, onboarding, credentialing, and annual training requirements.
• MAINTAIN accurate staffing rosters and ensure additions, departures, replacements, and other personnel changes are reported within contractual requirements.
• COORDINATE approved domestic travel, recipient visits, technical-assistance activities, monitoring activities, outreach, and other field requirements.
• MANAGE Government feedback on deliverables and coordinate revisions within required review and resubmission periods.
• DOCUMENT lessons learned after major milestones and incorporate lessons into continuous process improvement.
• PROVIDE senior Ascension and Government leadership with concise, evidence-based assessments of program status, risks, accomplishments, priorities, and decisions requiring attention.
• DEVELOP and oversee the Transition-Out Plan and associated knowledge-transfer activities near contract completion.
• ENSURE orderly transfer of documentation, Government information, project knowledge, access, deliverables, records, and responsibilities without interruption to DCDDP operations.

Protect our Land, Ascend with Us!

Ascension is seeking a highly organized, detail-oriented Program Operations, Documentation & 508 Analyst to support the Centers for Medicare & Medicaid Services in the operational management, documentation, quality control, accessibility, and reporting activities associated with CMS's Long-Term Care Survey Process.

This position is designed for a professional who is equally comfortable coordinating meetings and action items, maintaining work plans and deliverable schedules, preparing polished Federal documents and presentations, supporting technical subject matter experts, and making sure information reaches CMS in an accurate, timely, organized, and accessible form.

The ideal candidate will bring strong program and project support experience combined with excellent written communication, document production, quality review, and organizational skills. The individual should be comfortable operating in a Federal consulting environment where multiple workstreams, deliverables, reviews, deadlines, and stakeholders may be active simultaneously.

Success in this role requires more than administrative coordination. Ascension is seeking an analyst who can understand the purpose and context of technical work, organize information from multiple contributors, identify missing or inconsistent information, anticipate upcoming deliverable requirements, and convert complex project activity into clear work plans, meeting records, reports, presentations, trackers, and decision-support materials.

The strongest candidate will be self-directed, dependable, responsive, and capable of working with limited supervision while maintaining close coordination with the Program Manager, Long-Term Care survey subject matter experts, business requirements analysts, data analysts, CMS representatives, and other project stakeholders.

Position Summary

The Program Operations, Documentation & 508 Analyst will provide day-to-day operational and documentation support across the CMS Long-Term Care Survey Process Operational Support & Analysis effort.

The position will help maintain the management infrastructure necessary to keep the program organized, traceable, compliant, and responsive. Responsibilities include coordinating recurring and ad hoc project meetings; preparing agendas and meeting summaries; maintaining work plans, action items, milestones, risks, and deliverable schedules; supporting monthly progress reporting; coordinating technical documentation; preparing presentation materials; performing document quality reviews; and supporting the development and management of survey-process reports, recommendations, questions and answers, and other CMS deliverables.

The Analyst will work closely with technical personnel responsible for Long-Term Care Survey Process development, testing, validation, business requirements, inquiry review, and data analysis. The position is not expected to replace the technical subject matter experts. Instead, the Analyst will help ensure that their analyses, findings, decisions, recommendations, and supporting information are captured, organized, documented, reviewed, accessible, and delivered in accordance with CMS requirements.

A significant component of the role is document accessibility and quality assurance. The Analyst will support the preparation and review of Section 508-compliant Federal documents, presentations, reports, tools, and other electronic content. This includes applying accessibility practices, conducting quality checks, supporting remediation, maintaining version control, and helping ensure final deliverables satisfy CMS formatting, accessibility, and acceptance requirements.

The role also supports information flow between the contractor team and CMS. The Analyst must be able to track commitments through completion, follow up with responsible team members, identify approaching deadlines, elevate schedule or quality risks, and help the Program Manager maintain an accurate view of project status.

Anticipated Day-to-Day Activities

• Coordinate weekly, ad hoc, kickoff, technical, and working meetings involving CMS, contractor personnel, subject matter experts, and other stakeholders.
• Develop meeting agendas in coordination with the Program Manager, COR, and technical leads and distribute materials according to required timelines.
• Document meeting discussions, decisions, action items, risks, dependencies, responsible parties, and next steps in clear and concise meeting summaries.
• Track action items from assignment through closure and proactively follow up with responsible personnel when deadlines or dependencies are approaching.
• Maintain the Project Work Plan, detailed task schedules, milestones, deliverable calendars, status information, assumptions, constraints, and resource-related information.
• Support the Program Manager in preparing monthly progress reports summarizing completed activities, upcoming activities, deliverable status, risks, issues, and planned mitigation actions.
• Monitor contractual deliverable deadlines and provide advance notification to task leads of upcoming submission, review, revision, and approval dates.
• Coordinate documentation inputs from survey-process SMEs, analysts, testing personnel, business requirements personnel, and project leadership.
• Compile technical inputs from multiple contributors into consistent, professionally formatted draft deliverables.
• Review reports, work plans, recommendations, presentations, meeting records, business requirements documentation, and other deliverables for completeness, consistency, readability, grammar, formatting, and adherence to CMS requirements.
• Perform document quality-control reviews before deliverables are submitted to CMS.
• Apply document templates, naming conventions, version-control practices, review workflows, and document-management procedures across project materials.
• Prepare and format survey-process presentations, visual aids, supporting tools, exercise materials, reports, briefing materials, and other content requested by CMS.
• Support coordination of presentation reviews, revisions, approvals, recordings, and final distribution.
• Assist technical personnel with formatting and documenting testing summaries, validation recommendations, monitoring-support reports, survey-process recommendations, and related deliverables.
• Support the organization and quality review of draft responses to surveyor and stakeholder questions before submission to CMS.
• Compile recurring information for monthly survey inquiry summary reports and other periodic reporting requirements.
• Support the review and organization of issues and recommendations identified through iQIES Help Desk reports and related program information.
• Organize documentation supporting survey-process release activities, including testing, validation, monitoring, business requirements, presentations, decisions, and post-release findings.
• Support data and analysis personnel with document production and editorial quality review for white papers, recommendations, algorithm-testing results, and other analytical products without assuming responsibility for the underlying statistical or algorithmic analysis.
• Conduct accessibility reviews of Word documents, PowerPoint presentations, PDFs, tables, graphics, headings, reading order, alternative text, links, and other electronic content as applicable.
• Use applicable Section 508 checklists and accessibility review procedures to identify potential accessibility deficiencies before submission.
• Remediate routine accessibility issues within Microsoft Office and PDF-based deliverables or coordinate more complex remediation with appropriate technical personnel.
• Verify that final electronic deliverables meet required accessibility, formatting, documentation, and quality standards before release.
• Maintain organized project files and records in approved collaboration or document repositories.
• Protect CMS information and project records in accordance with applicable information-security, privacy, records-management, confidentiality, and access-control requirements.
• Escalate identified schedule, documentation, accessibility, information-management, or deliverable-quality risks to the Program Manager before they affect CMS commitments.
• Collaborate with technical staff to continuously improve templates, trackers, review checklists, documentation workflows, and project-control processes.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Senior Data & Algorithm Analyst to support CMS in analyzing, validating, and improving the data and algorithms that underpin the Federal Long-Term Care Survey Process.

This position is intended for a senior analytical professional who can move confidently between raw healthcare and regulatory data, statistical and computational analysis, algorithm testing, survey-process operations, and recommendations for Federal decision-makers. The successful candidate will help CMS determine whether survey processes and supporting algorithms are operating accurately, consistently, and as intended before and after survey-process releases.

The ideal candidate will bring strong quantitative judgment, disciplined data-management practices, and the ability to investigate complex or ambiguous analytical problems with limited direction. This individual should be comfortable examining large datasets, identifying patterns and anomalies, tracing unexpected results to their source, testing analytical logic, documenting findings, and translating technical analysis into clear recommendations for program, policy, survey, and technology stakeholders.

This is more than a reporting position. The Senior Data & Algorithm Analyst will help CMS answer questions such as:

• Are survey data demonstrating the expected results after a process or system release?
• Are system algorithms producing accurate, consistent, and defensible outputs?
• What patterns, anomalies, or data-quality issues warrant further investigation?
• What algorithm or business-rule changes may be needed before the next release?
• What does the available data indicate about the efficiency, consistency, and effectiveness of the Long-Term Care Survey Process?
• How should analytical findings be translated into business requirements, corrective actions, monitoring strategies, or survey-process improvements?

The role is particularly well suited for an individual who combines advanced analytical skills with an understanding of healthcare, regulatory, quality, survey, or government program data.

Position Summary

The Senior Data & Algorithm Analyst will provide primary analytical support for CMS Long-Term Care survey-process development, monitoring, validation, inquiry review, and data surveillance activities.

The position will support analysis associated with the Long-Term Care Survey Process, or LTCSP, the Risk-Based Survey process, survey-process releases in iQIES, and other survey types or initiatives identified by CMS. Analytical work may involve information available through the CCSQ Data & Analytics Portal, Minimum Data Set, iQIES Dashboard, Nursing Home Care Compare, Certification and Survey Provider Enhanced Reports, and other CMS-approved data sources.

A major responsibility of the role will be supporting algorithm surveillance and validation. The Analyst will evaluate proposed algorithm changes, establish and execute test logic, compare expected and actual outputs, identify defects or unintended consequences, document findings, and recommend modifications or corrective actions. Analysis may occur before releases, after releases, or as part of ongoing monitoring directed by CMS.

The position will also support development of business requirements for iQIES, survey-process testing, monitoring after releases, review of survey inquiries and help-desk information, development of analytical white papers, and preparation of data-driven findings for presentations and decision-support materials.

The successful candidate must be able to maintain analytical rigor while working in a dynamic Federal environment where regulations, policy priorities, survey methodologies, system releases, and operational needs may evolve throughout the period of performance.

Position Purpose

The Senior Data & Algorithm Analyst helps provide CMS with objective evidence that Long-Term Care survey processes, associated data, and supporting algorithms are functioning as intended.

The Analyst turns complex CMS survey and healthcare data into usable information by establishing repeatable analytical methods, testing assumptions and algorithms, identifying inconsistencies, and explaining the operational significance of findings. This work supports CMS's continued efforts to improve the accuracy, consistency, efficiency, and effectiveness of nursing home surveys used to assess compliance with Federal health and safety requirements.

Expected Day-to-Day Activities

The Senior Data & Algorithm Analyst will be expected to:

• Collect survey, facility, quality, operational, and system-generated data from CMS-authorized sources to support analysis, testing, validation, and monitoring activities.
• Extract and organize analytical datasets from CMS data environments and approved repositories in accordance with established access, security, privacy, and data-governance requirements.
• Cleanse datasets by identifying missing, inconsistent, duplicate, out-of-range, or otherwise questionable values and documenting data-quality decisions.
• Validate source data, calculations, transformations, business rules, and analytical outputs before findings are used for decision-making.
• Analyze survey data following survey-process releases or at the direction of the COR to assess accuracy, consistency, trends, patterns, and potential performance issues.
• Evaluate current and proposed survey-process algorithms to determine whether calculations, rules, thresholds, decision logic, and resulting outputs perform as intended.
• Design repeatable test methods, validation scenarios, comparison datasets, queries, scripts, and analytical checks for algorithm testing.
• Test algorithms before survey-process releases and support post-release testing and surveillance when directed by CMS.
• Compare expected results against actual algorithm and system outputs to identify discrepancies, edge cases, unexpected behavior, or potential defects.
• Investigate anomalies and unusual patterns by tracing results through underlying data, calculation logic, business rules, and survey-process requirements.
• Document algorithm-testing procedures, assumptions, data sources, test cases, results, discrepancies, limitations, and recommended corrective actions.
• Develop recommendations for algorithm modifications, process changes, additional monitoring, data-quality controls, or business-rule refinements based on analytical findings.
• Monitor survey data following implementation of revised survey processes to identify emerging trends, unintended consequences, or opportunities for improvement.
• Prepare analytical findings and recommendations for CMS within required delivery timelines following testing, validation, and monitoring activities.
• Produce technical white papers that translate complex analytical findings into clear recommendations for corrections and continuous improvement.
• Support development and revision of iQIES business requirements by translating analytical findings, survey-process logic, and proposed algorithm changes into clear functional or data requirements.
• Review survey-process-related iQIES Help Desk data and tickets to identify recurring issues, data patterns, potential policy concerns, or system/process problems requiring further analysis.
• Analyze information associated with survey inquiries and stakeholder questions when quantitative or data-supported analysis is necessary to develop a CMS response.
• Collaborate with Long-Term Care survey-process SMEs, business analysts, the Program Manager, CMS personnel, State Survey Agency stakeholders, and other authorized contractors to interpret analytical findings and determine appropriate actions.
• Participate in survey-process testing and validation planning to establish appropriate test criteria, metrics, scenarios, case studies, and data requirements.
• Support remote or onsite testing activities when analytical participation is requested by CMS.
• Develop tables, charts, visualizations, analytical summaries, and other decision-support materials that clearly communicate trends and findings to technical and nontechnical audiences.
• Present analytical results during working sessions, project meetings, technical reviews, or presentations when requested.
• Maintain reproducible analytical code, queries, transformation logic, data dictionaries, assumptions, methodology documentation, and version-controlled analytical artifacts where applicable.
• Use R, Python, SQL, PySpark, and other CMS-approved analytical tools within authorized CMS or CCSQ data environments.
• Modernize existing analytical logic when necessary by supporting the conversion of legacy SAS-based analytical processes into approved open-source analytical languages.
• Apply statistical and quantitative techniques appropriate to the analytical question rather than relying solely on descriptive reporting.
• Perform peer review and quality-control checks on analytical products before delivery to confirm accuracy, reproducibility, traceability, and consistency with source data.
• Protect CMS information, including PII and Controlled Unclassified Information, in accordance with applicable CMS/HHS security, privacy, records-management, and data-handling requirements.
• Develop Section 508-compliant analytical reports, tables, presentations, and electronic deliverables as applicable.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced LTC Survey Testing, Validation & Business Requirements Analyst to support CMS in evaluating, refining, testing, and implementing improvements to the federal Long-Term Care survey process.

The ideal candidate combines the analytical discipline of a senior business analyst with the operational perspective required to understand how healthcare policies, survey procedures, system functionality, data, and end-user workflows interact. This individual will help translate regulatory, policy, operational, and stakeholder needs into clear survey-process specifications, business requirements, test scenarios, validation criteria, documented findings, and actionable recommendations.

We are particularly interested in candidates who are comfortable operating at the intersection of healthcare operations, business process analysis, requirements development, system testing, data validation, and federal program support. Experience with nursing home survey processes, CMS survey systems, iQIES, LTCSP, RBS, or similar healthcare regulatory environments is highly desirable.

The successful candidate should be highly analytical, detail-oriented, organized, and able to work effectively in an environment where requirements can evolve in response to policy changes, survey findings, data trends, user feedback, and CMS priorities. The individual should be self-driven, comfortable working with limited day-to-day supervision, skilled at identifying emerging problems before they affect implementation, and capable of managing multiple testing, analysis, and requirements activities simultaneously.

This position is well suited for an individual who does more than document requirements. Ascension is seeking someone who can understand why a process is changing, determine what must change operationally or technically, develop a method for testing that change, evaluate whether the change works as intended, and clearly communicate findings and recommendations to CMS stakeholders.

Contractor Role Summary

The LTC Survey Testing, Validation & Business Requirements Analyst will support CMS throughout the lifecycle of Long-Term Care survey-process development and modification.

The Analyst will help evaluate proposed changes to nursing home survey processes, translate operational and policy needs into business requirements for iQIES, develop and execute testing and validation activities, evaluate system algorithms, analyze survey results following releases, and recommend corrective actions or process improvements.

A major responsibility of the position is creating traceability between the business need, survey-process requirement, system requirement, test condition, observed result, issue identified, and recommended resolution. The Analyst will work with CMS subject matter experts, state survey agencies, surveyors, stakeholders, and other contractors to make sure proposed changes can be implemented and used effectively in real survey environments.

The position will also support post-release surveillance by reviewing survey data, system-generated information, iQIES help-desk issues, and stakeholder questions for patterns that may indicate a process, policy, usability, or system issue.

Depending on assignment, the Analyst may participate in remote or onsite testing of proposed survey processes and related system functionality. When participating as a contractor surveyor during CMS onsite testing, the individual must possess the applicable Surveyor Minimum Qualifications Test (SMQT) certification.

Position Responsibilities and Anticipated Activities

The LTC Survey Testing, Validation & Business Requirements Analyst will:

• Analyze proposed and existing Long-Term Care survey processes to identify operational, functional, policy, data, and system requirements associated with new regulations, policy revisions, CMS initiatives, priorities, and survey-process improvements.
• Translate CMS policy, operational needs, stakeholder feedback, surveyor workflows, and survey-process changes into clear and testable business requirements, specifications, functional requirements, acceptance criteria, and supporting documentation.
• Develop business requirements supporting new or revised functionality within iQIES before planned survey-process releases.
• Map business requirements to survey-process components, system functionality, test conditions, expected outcomes, and acceptance criteria to maintain traceability throughout development and validation.
• Develop structured test plans, test scenarios, testing criteria, case studies, validation procedures, and expected results for proposed survey-process changes and associated system functionality.
• Execute remote testing and, when assigned, participate in onsite testing to validate proposed survey concepts, workflows, business rules, system functionality, algorithms, and case studies.
• Validate system algorithms before survey-process releases by comparing proposed logic and outputs against approved business requirements, expected survey behavior, and established testing criteria.
• Evaluate system algorithms after release, when directed by CMS, to confirm that implemented logic continues to produce accurate, consistent, and supportable survey results.
• Document test execution, observed results, variances, defects, process concerns, data-quality issues, unresolved questions, and recommended corrective actions in clear testing and validation reports.
• Recommend alternatives for resolving identified survey-process, workflow, business-rule, usability, data, or system issues discovered during testing, validation, monitoring, or post-release analysis.
• Monitor survey-process performance following releases and identify patterns that could indicate unintended effects, inconsistent results, workflow inefficiencies, policy interpretation issues, or system problems.
• Collect, review, and analyze applicable survey data following releases or as directed by CMS to evaluate the accuracy and consistency of survey execution and system results.
• Support analysis involving CMS survey and quality data sources, which may include the CCSQ Data & Analytics Portal, Minimum Data Set data, iQIES Dashboard information, Nursing Home Care Compare, CASPER, and other CMS-authorized sources.
• Review survey-process inquiries received from surveyors and other stakeholders, research the underlying business or policy question, and develop recommended responses for CMS consideration.
• Examine survey-process-related iQIES help-desk tickets to identify recurring issues, emerging trends, potential process deficiencies, policy questions, training needs, or system problems.
• Perform root-cause and trend analysis to distinguish isolated user issues from broader survey-process, policy, data, or technology concerns requiring CMS attention.
• Prepare findings, recommendations, white papers, requirements documentation, test summaries, validation summaries, monitoring reports, issue analyses, and other artifacts that enable CMS to make informed implementation and process-improvement decisions.
• Collaborate with CMS, state survey agencies, surveyors, stakeholders, subject matter experts, data analysts, system teams, and other contractors involved in survey-process development and implementation.
• Participate in requirements reviews, testing sessions, validation meetings, release-readiness discussions, weekly project meetings, and ad hoc working sessions as required.
• Maintain requirements, test findings, decisions, action items, and supporting documentation in an organized and auditable manner.
• Apply Section 508 accessibility requirements when preparing electronic deliverables, documentation, reports, and other materials for CMS.
• Protect CMS information, including personally identifiable information, controlled unclassified information, and other sensitive Government information, in accordance with applicable CMS and HHS security, privacy, records-management, and data-handling requirements.

Protect our Land, Ascend with Us!

Ascension is seeking a Senior Long-Term Care Survey Process Lead / Subject Matter Expert to provide senior technical and operational expertise supporting CMS's Long-Term Care Survey Process. We are looking for an experienced healthcare regulatory professional who understands not only how nursing home surveys are conducted, but also how Federal requirements, survey methodology, State Survey Agency operations, facility practices, surveyor workflows, data, system business rules, and policy changes interact to shape an effective national survey program.

This is not a traditional nursing-home surveyor position. The successful candidate will help CMS research, develop, test, validate, refine, and monitor the processes used to assess nursing home compliance with Federal Long-Term Care requirements. The individual will serve as a trusted subject matter resource on the Long-Term Care Survey Process (LTCSP), Risk-Based Survey (RBS), nursing home survey operations, Federal Requirements for Participation, survey data, and the business requirements necessary to support survey functionality in the Internet Quality Improvement and Evaluation System (iQIES).

The ideal candidate brings substantial direct experience with nursing-home survey processes and can move comfortably between policy, operations, analytics, system requirements, testing, and stakeholder engagement. This individual should be capable of examining a proposed survey-process change, determining how it will affect surveyor workflow and facility evaluation, identifying the data and system implications, designing a method to test it, evaluating the results, and providing CMS with clear, defensible recommendations.

Ascension is particularly interested in candidates who are analytical, highly organized, self-directed, intellectually curious, and comfortable operating in an environment where requirements evolve in response to regulations, policy changes, CMS priorities, user feedback, and analytical findings. The successful candidate should be able to independently investigate complex problems, distinguish policy issues from system or process issues, develop practical alternatives, communicate recommendations clearly to senior stakeholders, and manage multiple technical workstreams with limited day-to-day supervision.

Position Summary

The Senior Long-Term Care Survey Process Lead / Subject Matter Expert will provide technical leadership across the development, modification, testing, validation, implementation, and post-release monitoring of CMS nursing-home survey processes.

The role will support both the established Long-Term Care Survey Process and Risk-Based Survey, as well as initial surveys, revisit surveys, abbreviated standard or complaint surveys, and other survey types identified by CMS. Responsibilities will include assessing regulatory and policy changes; developing or revising survey concepts and supporting documents; establishing testing criteria and case studies; participating in remote and onsite testing; reviewing test results; supporting validation of survey-system algorithms; developing iQIES business requirements; analyzing survey data; reviewing surveyor and stakeholder inquiries; examining iQIES Help Desk trends; preparing presentations and technical materials; and recommending process improvements.

A central responsibility of the position is translating between policy intent, surveyor operations, survey data, and technology requirements. The Senior SME must be able to determine how a regulatory or operational change should work in practice, how surveyors should experience the change, what information iQIES must capture or process, how the resulting functionality should be tested, and what data should be monitored after implementation.

The individual will work closely with CMS personnel and may collaborate with State Survey Agencies, other CMS contractors, survey professionals, technical teams, and other stakeholders involved in developing and implementing nursing-home survey processes.

Position's Anticipated Day-to-Day Activities

The Senior Long-Term Care Survey Process Lead / Subject Matter Expert will be expected to:

• Lead subject matter analysis supporting the development, modification, and continuous improvement of CMS Long-Term Care survey processes, including LTCSP and RBS.
• Interpret Federal Long-Term Care Requirements for Participation, applicable survey guidance, policy changes, CMS initiatives, and other program developments to identify impacts on survey methodology and surveyor workflows.
• Evaluate proposed changes to nursing-home survey processes for operational feasibility, consistency with Federal requirements, surveyor usability, data implications, and potential unintended consequences.
• Develop detailed work plans for survey-process development or revision activities, including milestones, affected process components, testing requirements, validation activities, monitoring activities, and supporting documents.
• Identify survey forms, guidance, business rules, system functions, supporting documentation, analytical requirements, and other process components that must be developed or revised when CMS implements survey-process changes.
• Design testing approaches, test criteria, performance measures, use cases, and case studies for proposed LTCSP, RBS, or other nursing-home survey-process changes.
• Participate as an SME in remote and, when assigned, onsite testing of proposed survey concepts and process changes.
• Observe surveyor interaction with proposed processes during testing and identify usability issues, workflow barriers, inconsistent interpretations, data concerns, or operational risks requiring refinement.
• Document testing findings, identified issues, root causes, operational implications, and recommended corrective or alternative approaches.
• Validate proposed system algorithms and survey-related business rules before survey-process releases and, when directed, assess algorithm performance following implementation.
• Compare intended survey-policy logic with system behavior and analytical results to determine whether algorithms and business rules are functioning as expected.
• Recommend adjustments to survey concepts, algorithms, business rules, workflow requirements, or supporting materials based on testing and analytical findings.
• Develop clear, traceable business requirements and functional specifications supporting new or revised survey-process functionality within iQIES.
• Translate nursing-home survey policy and operational requirements into sufficiently detailed specifications for use by CMS and supporting technical teams.
• Analyze nursing-home survey information using available CMS data sources and analytical environments to evaluate survey accuracy, consistency, effectiveness, and emerging process issues.
• Review data derived from resources such as the CCSQ Data & Analytics environment, Minimum Data Set information, iQIES Dashboard, Nursing Home Care Compare, CASPER, and other CMS-authorized information sources as applicable to assigned analyses.
• Conduct post-release surveillance to identify trends, anomalies, unintended effects, potential process deficiencies, or opportunities for survey-process improvement.
• Prepare white papers, technical analyses, testing summaries, validation findings, monitoring reports, recommendations, and other decision-support materials for CMS.
• Review survey-process questions received from surveyors, State Survey Agencies, stakeholders, or other authorized sources and develop technically supported draft responses for CMS review.
• Research complex survey questions to determine whether the underlying issue involves policy interpretation, survey methodology, business requirements, system behavior, training, or another operational factor.
• Review survey-related iQIES Help Desk tickets and identify recurring issues, patterns, or potential policy and process problems requiring CMS attention.
• Develop recommended actions for recurring Help Desk or survey-process issues and discuss significant trends during scheduled CMS meetings.
• Prepare presentations, visual aids, exercises, technical tools, and supporting materials appropriate for surveyors, CMS personnel, State Survey Agencies, or other target audiences.
• Present survey-process information during webinars, virtual meetings, briefings, workshops, or in-person sessions when requested.
• Collaborate with CMS, State Survey Agencies, other contractors, technical teams, and stakeholders to refine survey design, usability, business requirements, testing approaches, and implementation strategies.
• Advise CMS on surveyor and end-user capabilities, State Survey Agency business processes, nursing-home facility operations, and practical implementation considerations.
• Monitor new CMS priorities, Federal regulatory changes, policy developments, user feedback, and analytical findings that may require modifications to the nursing-home survey process.
• Maintain organized documentation supporting recommendations, requirements, testing decisions, analytical conclusions, and CMS-approved process changes.
• Protect CMS information, including personally identifiable information, controlled information, and other sensitive data, in accordance with Government security, privacy, access-control, and records-management requirements.
• Produce electronic documents, presentations, analytical outputs, and other deliverables in accordance with applicable Section 508 accessibility requirements.
• Disclose promptly any actual, potential, or perceived organizational or personal conflicts that could affect independent performance of CMS survey-process work.

Protect our Land, Ascend with Us!

Ascension is seeking an experienced Program Manager / Delivery Lead to serve as the principal delivery and management lead for a Centers for Medicare & Medicaid Services program supporting the continued development, refinement, testing, implementation, and analysis of Federal Long-Term Care survey processes.

This is a hands-on Federal program management position for an individual who can turn complex requirements into an organized, executable delivery model. The successful candidate will lead project coordination, manage the integrated work plan, control schedules and deliverables, coordinate technical and subject matter experts, oversee staffing and performance, manage risks and issues, and maintain effective communication with the CMS Contracting Officer's Representative and other Government stakeholders.

The role supports a mission focused on improving the accuracy, consistency, efficiency, and effectiveness of survey processes used to assess long-term care facilities participating in Medicare and Medicaid. The work environment brings together healthcare policy, survey operations, business requirements, data analysis, system-related testing, stakeholder collaboration, communications, and Federal program management.

Ascension is therefore seeking more than an administrative project manager. The ideal candidate will understand how to manage a multidisciplinary professional-services engagement in which multiple workstreams move concurrently, Government priorities may evolve, deliverables have firm turnaround requirements, and successful execution depends on disciplined coordination across technical experts, analysts, survey-process specialists, contractors, and Federal stakeholders.

The successful candidate should be a highly organized and anticipatory leader who is comfortable operating with limited day-to-day supervision. This individual should be able to identify emerging delivery problems before they affect milestones, construct practical solutions, establish accountability, communicate difficult issues clearly, and manage multiple priorities without losing control of schedule, scope, quality, staffing, or customer commitments.

Position Summary

The Program Manager / Delivery Lead will provide overall program leadership, delivery management, and contract-level coordination for Ascension's support of CMS's Long-Term Care Survey Process Operational Support & Analysis requirement.

The position will serve as Task 1 Lead for Project Coordination, provide management leadership for Task 2 Survey Process Development and Modification, and maintain delivery oversight across the remaining program activities involving survey-process business requirements, presentations and materials, survey inquiry and review, and data surveillance and analysis.

The Program Manager will translate CMS requirements and Contracting Officer's Representative direction into detailed work plans, staffing assignments, schedules, milestones, deliverable controls, risk-management actions, and clearly defined responsibilities. The position will maintain the integrated view of program performance so that technical specialists can concentrate on their areas of expertise while CMS receives coordinated, timely, high-quality results.

The role will also oversee the sequencing and coordination of survey-process development and modification activities, including planning associated with testing, validation, monitoring, system algorithm changes, business requirements, survey-related documentation, stakeholder engagement, and release-related activities.

Success requires disciplined Federal project management combined with strong judgment, communication, organization, and the ability to manage a technically diverse team supporting a highly visible Federal healthcare mission.

Position's Day-to-Day Activities

The Program Manager / Delivery Lead will be expected to:

• Lead overall program execution and coordinate Ascension's performance across the CMS Long-Term Care Survey Process Operational Support & Analysis effort.
• Develop and maintain the integrated Project Work Plan, including resource planning, task descriptions, milestones, assumptions, constraints, dependencies, completion criteria, and CMS-directed changes.
• Translate Statement of Work requirements and Contracting Officer's Representative direction into actionable assignments, schedules, responsibilities, and measurable delivery expectations.
• Coordinate project initiation activities, including the project Kick-Off Meeting, agenda development, meeting preparation, action-item tracking, and completion of required meeting documentation.
• Schedule and facilitate recurring weekly and ad hoc meetings with the CMS Contracting Officer's Representative and other authorized stakeholders.
• Prepare clear meeting agendas, status information, decision points, risks, issues, and supporting materials in advance of Government meetings.
• Document meeting decisions, action items, responsibilities, due dates, dependencies, and follow-up requirements and ensure actions remain tracked through closure.
• Maintain the Project Work Plan as a living management tool reflecting changing priorities, work progress, staffing requirements, new assignments, dependencies, and Government direction.
• Prepare monthly progress reports describing completed activities, planned activities, current program status, emerging risks, mitigation actions, and other information required by CMS.
• Manage multiple concurrent workstreams involving survey-process development, survey-process modifications, business requirements, testing, validation, monitoring support, presentations, inquiries, help-desk reviews, and data analysis.
• Coordinate Task 2 survey-process development and modification activities against applicable survey-process release schedules and Government milestones.
• Integrate the activities of Long-Term Care subject matter experts, analysts, survey-process specialists, business analysts, data specialists, presenters, and other personnel required to complete assigned work.
• Coordinate planning for remote and onsite survey-process testing, validation, and monitoring activities, including resource requirements, schedules, participants, testing objectives, dependencies, and deliverable deadlines.
• Monitor completion of testing summaries, validation summaries, monitoring reports, recommendations, business requirements, presentations, Q&A products, analytical products, and other contract deliverables.
• Track deliverable development, internal review, quality-control review, submission, CMS comments, revisions, acceptance, and closure using a controlled deliverable-management process.
• Establish and maintain risk, issue, action-item, decision, dependency, and change-management controls appropriate for the complexity of the program.
• Identify schedule, staffing, technical, stakeholder, data-access, quality, security, or performance risks early enough to implement corrective or preventive action.
• Escalate material risks, conflicting priorities, scope concerns, resource constraints, and unresolved decisions to Ascension leadership and the appropriate CMS stakeholders.
• Manage staffing levels and labor allocations to maintain an appropriate balance of management, technical expertise, subject matter expertise, and labor hours across program requirements.
• Monitor labor utilization against planned hours and task assignments to support effective performance under the Time and Materials task order.
• Coordinate the recruitment, onboarding, integration, replacement, and transition of contractor personnel when staffing changes are necessary.
• Direct subcontractor and consultant activities, when applicable, and maintain clear lines of authority, responsibility, communication, and accountability.
• Coordinate with CMS, State Survey Agencies, Government stakeholders, other contractors, CMS service organizations, and technical personnel when required to complete assigned activities.
• Maintain disciplined scope control and ensure contractor personnel perform activities within authorized contract requirements and Government direction.
• Review major deliverables for completeness, responsiveness, consistency, professional quality, and alignment with applicable CMS requirements before Government submission.
• Ensure applicable electronic deliverables, presentations, training or informational materials, and other products satisfy Section 508 accessibility requirements.
• Support compliance with CMS information-security, privacy, records-management, confidentiality, and data-handling requirements applicable to personnel and program operations.
• Protect Government information, Personally Identifiable Information, Controlled Unclassified Information, and other sensitive information in accordance with applicable CMS and HHS requirements.
• Ensure assigned personnel complete required CMS security, privacy, records-management, Rules of Behavior, nondisclosure, and other required onboarding or annual training.
• Maintain organized, traceable program records supporting deliverables, decisions, Government direction, staffing, risks, issues, approvals, and contract performance.
• Communicate program health, delivery status, significant risks, upcoming milestones, resource needs, and corrective actions to Ascension leadership.
• Recommend practical improvements to workflows, coordination mechanisms, reporting processes, project controls, quality-management practices, and delivery methods when opportunities for improvement are identified.
• Respond effectively to changing Government priorities, new survey-process initiatives, policy changes, release requirements, special projects, and time-sensitive requests without compromising control of ongoing work.

Protect our Land, Ascend with Us!

ASCENSION is seeking a Medical Insurance Verification Specialist to support nationwide insurance entry and verification operations for the Department of Veterans Affairs' Consolidated Patient Account Center Revenue Operations program.

We are looking for a healthcare administrative professional who understands that accurate insurance information is not simply a data-entry function. The work directly supports the integrity of VA patient insurance records and the Government's ability to appropriately identify and recover payments from third-party health insurers.

The ideal candidate will bring hands-on experience with health insurance eligibility verification, coordination of benefits, insurance policy maintenance, payer research, medical or prescription insurance information, healthcare revenue-cycle operations, or closely related patient-account functions.

This position is best suited for someone who is highly detail-oriented, organized, comfortable working within structured procedures, and able to maintain accuracy while processing a recurring production workload. The successful candidate should be self-directed and dependable, possess sound analytical judgment, and be comfortable identifying discrepancies and determining when an issue can be resolved independently versus when it must be referred for additional review.

Because this work involves sensitive Veteran information, the candidate must also demonstrate excellent professional judgment and a strong commitment to patient confidentiality, privacy, information security, and adherence to Government procedures.

Position Summary

The Medical Insurance Verification Specialist will perform insurance identification, verification, establishment, maintenance, and related administrative activities associated with Veteran medical and prescription insurance records.

The specialist will research and validate third-party insurance information using authorized VA systems, insurance payer portals, source documentation, and approved business processes. Activities may include establishing new insurance information; verifying eligibility and coverage; updating or terminating policies; sequencing and resequencing insurance coverage; coordinating benefits; researching payer information; resolving discrepancies; reviewing rejected entries; documenting actions taken; and referring records requiring additional Government review.

The VA's objective is to maintain accurate, timely, and compliant third-party insurance information across CPAC operations nationwide.

Performance is highly measurable. The PWS establishes:

• 93% or greater on-time completion of assigned insurance entries and verifications.
• 95% or greater individual data-entry quality.
• 100% review and action on rejected entries within five business days.
• No substantiated violations of VA privacy or information-security requirements.
• Continued maintenance of required VA system and provider-portal access.

This is therefore an ideal opportunity for someone who enjoys structured production work, research, problem solving, healthcare administration, and measurable performance expectations.

Anticipated Day-to-Day Activities

The Medical Insurance Verification Specialist will:

• Review assigned Veteran insurance records and supporting documentation to determine required insurance-entry or verification actions.
• Verify patient insurance eligibility, policy status, coverage information, effective dates, termination dates, and other required insurance data using authorized resources.
• Research medical and prescription insurance information through approved payer portals and other authorized verification methods.
• Identify appropriate insurance carriers and validate payer information before establishing or modifying records.
• Establish new medical and prescription insurance information within authorized VA healthcare systems and related interfaces.
• Update existing insurance records when coverage, eligibility, effective dates, payer information, or other relevant information changes.
• Terminate inactive or invalid insurance policies in accordance with VA procedures and applicable CPAC guidance.
• Sequence and resequence insurance policies to accurately reflect primary, secondary, or other applicable coverage relationships.
• Coordinate benefits information when multiple insurance policies or payers are associated with the Veteran.
• Compare source documentation, payer information, and system records to identify discrepancies or incomplete information.
• Resolve routine insurance discrepancies using approved procedures and available documentation.
• Review rejected or erroneous insurance entries and take corrective action within prescribed timelines.
• Refer records that cannot be properly loaded, linked, or resolved to the designated CPAC Government contact in accordance with established procedures.
• Document verification results, research performed, updates made, discrepancies identified, and actions taken.
• Maintain assigned VA system credentials and insurance-provider portal access necessary to perform production work.
• Protect Personally Identifiable Information and Protected Health Information in accordance with HIPAA, VA privacy policies, information-security requirements, and applicable contractual requirements.
• Complete assigned workload within required turnaround times while consistently meeting established quality standards.
• Participate in Government-required conference calls, meetings, training sessions, and operational briefings when requested.
• Complete VA-provided training on VistA and related applications necessary to support insurance entry and verification.
• Apply updates to VA policies, CPAC guidebooks, procedures, payer requirements, and contract operating instructions as communicated by program leadership.
• Report access problems, system issues, recurring discrepancies, or workflow barriers that may affect production or timeliness.
• Support internal quality-control reviews and respond promptly to identified corrections or remediation requirements.
• Coordinate with supervisors and other team members to manage workload priorities and meet production requirements.
• Escalate unusual, complex, or unresolved insurance situations to the appropriate supervisor or Government-designated contact.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Senior Medical Insurance Verification Specialist to support nationwide healthcare insurance entry and verification operations for the U.S. Department of Veterans Affairs, Veterans Health Administration, Consolidated Patient Account Center Revenue Operations.

We are seeking a healthcare revenue-cycle professional who understands that accurate insurance information is not simply an administrative transaction. It directly supports the VA's ability to maintain reliable patient insurance records, coordinate third-party benefits, resolve insurance discrepancies, and support reimbursement for eligible care provided to Veterans.

The ideal candidate combines medical insurance verification expertise, exceptional attention to detail, payer research skills, healthcare data accuracy, problem-solving ability, and disciplined production performance. This individual should be comfortable working independently in a high-volume remote production environment while adhering to defined processing deadlines, quality standards, HIPAA requirements, VA privacy requirements, and established operating procedures.

This is a senior production role with secondary responsibilities as a complex-policy resource, rejection-resolution specialist, peer coach, and backup quality reviewer. The individual may help less experienced specialists interpret difficult insurance situations and correct processing issues. However, the Senior Medical Insurance Verification Specialist will not approve or perform the final independent quality acceptance of their own transactions.

The VA's objective is accurate, timely, and compliant establishment, verification, updating, and maintenance of third-party insurance information across CPAC operations nationwide. Contractor performance is subject to measurable standards and Government quality surveillance.

Position Summary

The Senior Medical Insurance Verification Specialist performs production-level insurance entry, eligibility verification, policy maintenance, payer research, discrepancy resolution, and coordination-of-benefits activities involving medical and prescription insurance policies.

The specialist will research insurance information through authorized VA healthcare applications, payer/provider portals, and other Government-approved information sources; determine whether coverage information is accurate and current; and enter or modify applicable insurance information following VA policies, CPAC guidebooks, operating procedures, and Task Order instructions.

The role requires the ability to interpret complex insurance situations involving multiple coverage sources, policy effective and termination dates, subscriber relationships, sequencing and resequencing requirements, and coordination-of-benefits considerations. The specialist must also investigate rejected insurance entries and determine the appropriate corrective action or escalation path.

The draft PWS establishes particularly demanding production standards. Contractor performance is expected to achieve at least 93% on-time completion, individual data-entry quality not below 95%, and 100% review and action on rejected entries within five business days. The PWS also establishes confidentiality, system-access, meeting-attendance, and communication performance measures.

This position therefore requires someone who can maintain both production speed and accuracy, rather than achieving productivity by sacrificing data quality.

Key Functions of the Position

This position combines several related functions within a single full-time role:

Primary Function: Senior Insurance Entry and Verification Production
Perform high-volume insurance entry, validation, research, policy maintenance, and eligibility verification.

Secondary Function: Complex Insurance Policy Specialist
Handle difficult insurance situations requiring deeper payer research, policy interpretation, sequencing, coordination-of-benefits analysis, or discrepancy resolution.

Secondary Function: Rejection Resolution Specialist
Investigate erroneous or rejected insurance transactions, identify root causes, correct contractor-controllable issues, and escalate items requiring CPAC intervention.

Secondary Function: Peer Coach
Provide workflow guidance and technical assistance to insurance verification specialists on complex transactions, VA procedures, payer research techniques, and recurring processing issues.

Backup Function: Quality Reviewer
Conduct secondary quality reviews when assigned, provided the specialist does not independently approve his or her own production work.

Day-to-Day Activities

The Senior Medical Insurance Verification Specialist will be expected to:

• Verify patient medical and prescription insurance coverage using authorized VA applications, insurance carrier websites, payer portals, and other Government-approved information sources.
• Research payer records to confirm policy status, coverage effective dates, termination dates, subscriber information, policy identifiers, group information, and other required insurance data.
• Enter verified third-party insurance information accurately into authorized VA healthcare systems and related interfaces.
• Establish new insurance policies when valid third-party coverage is identified.
• Update existing insurance policies when coverage information, policy attributes, subscriber information, or effective dates change.
• Terminate insurance policies when research confirms that coverage is no longer active or applicable.
• Sequence and resequence insurance policies according to applicable VA procedures and coordination-of-benefits requirements.
• Evaluate multiple insurance policies to determine proper coordination-of-benefits treatment and identify inconsistencies requiring additional research.
• Interpret complex medical and prescription insurance documentation, payer information, and applicable processing guidance.
• Resolve insurance discrepancies by researching available data, comparing information across authorized sources, and taking appropriate corrective action.
• Investigate rejected or erroneous insurance entries to determine whether the issue resulted from incorrect data, system limitations, payer information, or another processing condition.
• Correct contractor-controllable rejected entries within established performance timeframes.
• Escalate policies that cannot be appropriately loaded, linked, corrected, or resolved to the designated CPAC representative in accordance with established procedures.
• Maintain required VA system and insurance-provider portal access and proactively address credential or access issues that could affect production.
• Protect Personally Identifiable Information and Protected Health Information throughout all processing activities.
• Follow CPAC guidebooks, VA policies, standard operating procedures, quality requirements, Task Order instructions, and documented processing updates.
• Apply updates to insurance-processing policies and procedures as new guidance is released.
• Perform self-quality checks before completing insurance transactions.
• Review the work of other specialists when formally assigned backup quality-review responsibilities.
• Identify recurring transaction errors, rejection patterns, payer issues, or workflow problems and communicate them to supervisory or quality personnel.
• Coach less-experienced team members on insurance verification research, complex policy processing, rejection resolution, and applicable work instructions.
• Document work accurately enough to support production, quality, workload, and performance reporting.
• Track assigned workload and complete transactions within Government-established processing periods.
• Communicate questions, discrepancies, access problems, and unresolved issues promptly to the appropriate supervisor or VA contact.
• Participate in required team meetings, Government conference calls, refresher training, policy updates, and quality-improvement activities.
• Support corrective-action activities when internal or Government quality reviews identify deficiencies.
• Maintain professional conduct, confidentiality, reliability, and productivity while working independently in a remote environment.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Insurance Verification Quality & Reporting Analyst to serve as the quality, performance analytics, rejection-resolution, and operational reporting specialist supporting a nationwide Department of Veterans Affairs healthcare insurance verification program.

This position is intended for a detail-oriented healthcare operations professional who understands that successful insurance verification involves much more than processing transactions. The ideal candidate can examine work for accuracy, identify patterns in errors and rejected entries, investigate operational causes, monitor production trends, maintain defensible quality-control records, and translate operating data into clear reports for program leadership.

The position plays an important role in protecting the accuracy and integrity of Veteran insurance information while helping the program meet stringent timeliness, accuracy, rejection-resolution, privacy, and reporting requirements. VA's objective is accurate, timely, and compliant establishment, updating, verification, and maintenance of third-party insurance information across its nationwide CPAC operations.

We are particularly interested in candidates who combine healthcare revenue-cycle knowledge with strong analytical discipline. The successful candidate should be comfortable independently investigating discrepancies, communicating findings to supervisors, identifying recurring process weaknesses, maintaining multiple reporting cycles, and working with sensitive Protected Health Information and Personally Identifiable Information.

This position is a good fit for someone whose background may include healthcare revenue cycle operations, insurance verification, quality assurance, revenue integrity, denial or rejection management, healthcare operations analytics, or payer/eligibility operations.

Position Summary

The Insurance Verification Quality & Reporting Analyst will provide independent quality assurance, operational analysis, rejected-entry review, performance reporting, workforce reporting, and compliance support for insurance entry and verification activities performed for VA CPAC Revenue Operations.

The Analyst will review completed insurance transactions and supporting records to determine whether work meets applicable CPAC guidebooks, VA policies, Task Order requirements, and defined quality standards. The draft PWS establishes significant performance expectations, including at least 93% on-time completion, individual data-entry quality that does not fall below 95%, and 100% review and action on rejected entries within five business days.

The position will also support the program's recurring reporting requirements. These include a monthly itemized statement documenting completed and rejected entries, staff-level production, CPAC and facility-level activity, and applicable costs; a monthly staffing report documenting personnel changes, assignments, training, and updates; and a weekly pending workload report showing facility, received date, and remaining workload.

The Analyst will work closely with the Insurance Verification Supervisor and Program Manager to identify quality trends, isolate root causes of performance deficiencies, recommend corrective actions, and provide management with reliable information for workforce and workload decisions.

Because this position will work with healthcare insurance information, the Analyst must consistently follow HIPAA, VA privacy and information-security requirements, nondisclosure requirements, and controls governing PII and PHI.

Position's Day-to-Day Activities

The Insurance Verification Quality & Reporting Analyst will:

• Conduct independent quality-control reviews of completed insurance entries and verification transactions to determine accuracy, completeness, timeliness, and compliance with applicable requirements.
• Evaluate insurance records against CPAC guidebooks, VA procedures, established business rules, Task Order requirements, and quality-control criteria.
• Monitor individual and team quality results against applicable performance thresholds, including data-entry accuracy and timely completion requirements.
• Review rejected or erroneous insurance entries and determine whether required corrective actions have been completed within established timeframes.
• Investigate recurring rejected-entry patterns, incomplete transactions, inaccurate information, access-related issues, and workflow deficiencies.
• Perform root-cause analysis to distinguish isolated errors from systemic process, training, workload, access, or procedural issues.
• Document quality findings, rejected-entry disposition, corrective actions, recurring error types, and identified trends in established QA records.
• Track defect rates, rejection rates, production volume, timeliness, pending workload, staff productivity, and other contract performance indicators.
• Analyze individual, team, CPAC, facility, and VAMC production data to identify trends, anomalies, bottlenecks, or emerging performance risks.
• Prepare the Monthly Itemized Statement showing completed insurance entries, rejected transactions, production by employee and facility, access issues, performance issues, and other required information.
• Compile the Monthly Staffing Report identifying personnel assigned to the contract, personnel additions and departures, anticipated staffing changes, CPAC assignments, and applicable training or procedural updates.
• Develop the Weekly Pending Workload Report identifying facility, received date, remaining insurance entries, and workload status required for Government monitoring.
• Reconcile reporting data across operational trackers, QA records, staffing records, production data, and other authorized sources before Government submission.
• Validate report calculations and underlying source data to reduce inconsistencies between production, QA, staffing, and workload reports.
• Identify adverse productivity or quality trends and escalate potential performance risks to the Supervisor or Program Manager.
• Recommend targeted corrective actions such as refresher training, procedural clarification, workload redistribution, workflow modification, or increased quality sampling.
• Coordinate with Insurance Verification Specialists and supervisors to obtain information needed to resolve rejected transactions and quality findings.
• Support corrective-action planning when performance falls below contractual quality standards or internal thresholds.
• Maintain organized QA documentation and supporting records sufficient to demonstrate completion of internal quality reviews.
• Assist management in preparing responses to Government questions concerning production, quality, rejected entries, staffing, workload, or performance trends.
• Participate in internal performance reviews and Government-required meetings or conference calls when QA, reporting, or operational analysis support is required.
• Maintain strict confidentiality when reviewing records containing PII, PHI, insurance information, or other sensitive Veteran information.
• Follow established information-handling, access-control, secure-remote-work, records-management, and nondisclosure requirements.
• Coordinate routine privacy and information-security compliance documentation with ASCENSION management and designated corporate security resources.
• Support internal audits, Government QA reviews, external audits, or investigations by retrieving and organizing relevant QA and performance documentation when authorized.
• Monitor changes to operating procedures, reporting requirements, performance measures, and insurance verification guidance and incorporate approved changes into QA and reporting processes.
• Maintain strong working knowledge of authorized VA systems, provider portals, Microsoft Office applications, reporting tools, and contract-specific tracking mechanisms necessary to perform assigned duties.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Senior Healthcare Insurance Verification Supervisor to provide frontline operational leadership for a nationwide federal healthcare insurance entry and verification program supporting the Department of Veterans Affairs.

This position is designed for a healthcare revenue cycle professional who understands not only how to verify insurance, but also how to lead people, balance production workloads, resolve complex insurance issues, maintain quality, train staff, and keep a high-volume operation moving when exceptions occur.

The ideal candidate will bring recent hands-on experience supervising insurance verification, eligibility, benefits coordination, payer research, or related revenue cycle operations. The individual should be comfortable reviewing complicated insurance files, coaching processors, monitoring pending workload, resolving escalated questions, and ensuring the team consistently meets accuracy and timeliness requirements.

This is not primarily a general administrative supervisor position. Direct healthcare insurance verification knowledge is important. The VA specifically requires managers and supervisors to demonstrate recent knowledge and experience with insurance entry and verification operations, including identifying, loading, sequencing insurance and resolving complex insurance files.

The successful candidate should be highly organized, detail-oriented, dependable, analytical, and comfortable operating in a performance-driven federal environment where workload volume, accuracy, privacy, system access, training, and deadlines are continuously monitored.

Position Summary

The Senior Healthcare Insurance Verification Supervisor will oversee day-to-day insurance entry and verification activities performed by assigned contractor personnel supporting VA CPAC Revenue Operations nationwide.

The supervisor will function as the operational bridge between production staff and the project's senior Operations Manager. The position will assign and rebalance work, monitor pending inventory, review difficult or rejected insurance cases, help resolve eligibility and coordination-of-benefits issues, track staff readiness and system access, reinforce policies and procedures, coordinate onboarding and refresher training, and provide operational reporting and escalation support.

The underlying VA requirement supports accurate and timely establishment, updating, verification, maintenance, sequencing, resequencing, and coordination of third-party medical and prescription insurance information in authorized VA healthcare systems.

The supervisor will therefore be expected to help maintain an operation capable of meeting VA's stated performance thresholds, including:

• At least 93% on-time completion of insurance entries and verifications.
• At least 95% individual data-entry quality.
• 100% review and action on rejected entries within five business days.
• Timely resolution of questions and concerns.
• Consistent maintenance of required VA system and payer-portal access.
• Zero substantiated violations of VA privacy or information security requirements.

This role requires strong judgment. The supervisor must distinguish between routine production issues that staff can resolve independently and exceptions requiring escalation to the Operations Manager, VA Insurance Verification Manager, or other authorized Government personnel.

Anticipated Day-to-Day Responsibilities

The Senior Healthcare Insurance Verification Supervisor will:

• Assign daily insurance verification and entry workloads to processors based on incoming volume, aging, priority, individual capacity, and CPAC requirements.
• Balance workload across assigned personnel to prevent bottlenecks, missed deadlines, excessive pending inventory, or uneven staff utilization.
• Monitor daily and weekly production levels, pending workload, completion rates, aging, rejection volumes, and quality indicators.
• Supervise insurance verification personnel performing identification, establishment, updating, termination, sequencing, resequencing, and coordination-of-benefits activities.
• Review complex insurance files requiring supervisory interpretation, payer research, eligibility validation, sequencing decisions, or additional troubleshooting.
• Resolve escalated questions involving eligibility, insurance policy information, coverage discrepancies, payer responses, coordination of benefits, and other insurance-entry issues within the limits of established procedures.
• Review rejected or erroneous insurance entries and ensure required action is completed within established contract timeframes.
• Escalate insurance records that cannot be properly entered, linked, or resolved through authorized procedures to the appropriate Government or project contact.
• Track rejected entries, repeat errors, exception patterns, quality trends, and emerging operational issues requiring corrective action.
• Verify that staff maintain required VA system, application, and insurance-provider portal access necessary to perform assigned work.
• Coordinate access requests, resets, onboarding dependencies, and access-related issues with designated project management or Government personnel.
• Maintain awareness of personnel approaching access expiration, training deadlines, procedural updates, or other readiness risks that could interrupt production.
• Coordinate onboarding, cross-training, refresher training, and procedural updates for assigned insurance verification personnel.
• Coach team members on insurance verification procedures, documentation standards, productivity expectations, data quality, and appropriate escalation practices.
• Conduct supervisory reviews of work products to identify errors, recurring deficiencies, knowledge gaps, or process improvement opportunities.
• Implement corrective actions when production or quality performance trends below required levels.
• Support internal quality assurance reviews designed to maintain performance at or above VA standards.
• Compile processor-level information supporting weekly pending workload reports, monthly itemized statements, staffing reports, training records, and performance reporting.
• Validate workload and staffing information before submission to project leadership.
• Coordinate staff scheduling and coverage to maintain uninterrupted operational support during planned absences, turnover, onboarding, and workload surges.
• Participate in required Government conference calls, operations meetings, performance reviews, and issue-resolution discussions.
• Communicate emerging risks, workload concerns, performance deficiencies, access problems, staffing constraints, and unresolved insurance issues to the Operations Manager.
• Document decisions, actions, escalations, coaching, corrective measures, and significant operational issues in accordance with project procedures.
• Protect Personally Identifiable Information and Protected Health Information throughout all operational activities.
• Enforce HIPAA, VA privacy, confidentiality, information security, nondisclosure, and records-handling requirements.
• Support the Operations Manager as an alternate operational lead when delegated or required.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Healthcare Insurance Operations Manager to lead nationwide healthcare insurance entry and verification operations supporting the Department of Veterans Affairs Consolidated Patient Account Center Revenue Operations program.

This position is designed for a healthcare operations leader who understands both revenue-cycle insurance operations and disciplined contract/program management. The ideal candidate will have recent experience supervising high-volume insurance eligibility, policy verification, insurance entry, coordination of benefits, payer research, exception resolution, or comparable healthcare revenue-cycle activities.

This is not primarily an IT project management position. The successful candidate should understand how insurance information moves through healthcare administrative processes, how errors or rejected entries affect downstream billing and collections, and how to manage employees against measurable productivity, accuracy, timeliness, privacy, and customer-service requirements.

The individual will serve as ASCENSION's primary operational leader for the effort and will be responsible for translating VA requirements into daily staffing, production, quality-control, training, workload-management, and corrective-action processes.

Position Summary

The Healthcare Insurance Operations Manager will provide overall contract and operational leadership for contractor personnel performing insurance entry and verification activities across VA CPAC operations nationwide.

The Manager will oversee staffing, production schedules, workload allocation, performance metrics, quality assurance, training, Government communications, access readiness, deliverables, corrective actions, subcontractor coordination, and operational risk.

The VA's required services include establishing, updating, terminating, sequencing and resequencing insurance policies; verifying eligibility; coordinating benefits; resolving insurance discrepancies; addressing rejected insurance entries; and maintaining accurate patient insurance records in authorized VA systems.

Success in this role requires an organized and highly accountable manager who can operate in a transaction-intensive environment where both productivity and accuracy matter. The VA's draft performance standards include at least 93% on-time completion, at least 95% data-entry quality, 100% review/action on rejected entries within five business days, and no substantiated privacy or security violations.

The successful candidate should therefore be comfortable managing by metrics, identifying emerging performance problems before service levels are missed, coaching staff, documenting corrective action, and communicating clearly with Government stakeholders.

Day-to-Day and Recurring Responsibilities

The Healthcare Insurance Operations Manager will:

• Lead day-to-day nationwide insurance entry and verification operations performed by ASCENSION and applicable subcontractor personnel.
• Manage staffing, workload assignments, schedules, productivity expectations, leave coverage, surge requirements, and operational continuity.
• Oversee healthcare insurance verification activities involving policy establishment, updates, termination, sequencing, resequencing, eligibility verification, coordination of benefits, payer research, and discrepancy resolution.
• Monitor assigned workloads to ensure insurance entries and verifications are completed within VA and Task Order performance periods.
• Track individual and team productivity, completion volumes, error rates, rejected entries, pending workloads, access issues, and other operating indicators.
• Enforce quality-management procedures designed to maintain or exceed VA's required accuracy and timeliness standards.
• Review performance trends and implement corrective or preventive actions before problems adversely affect contract performance.
• Coordinate resolution of erroneous, incomplete, rejected, or otherwise problematic insurance entries.
• Escalate insurance records that cannot be appropriately entered or linked in VA systems to the designated VA point of contact.
• Maintain operational procedures for managing workloads across multiple CPACs, VA Medical Centers, and contractor personnel.
• Ensure contractor staff maintain required VA system and insurance-provider portal access.
• Coordinate onboarding, offboarding, systems access, credentialing, security, privacy training, and operational readiness activities.
• Develop and maintain staffing plans, training plans, transition activities, risk registers, issue logs, production trackers, and management dashboards.
• Prepare the Monthly Itemized Statement identifying completed entries, rejected entries, staffing productivity, access issues, and performance concerns.
• Prepare the Monthly Staffing Report identifying staff additions, departures, anticipated changes, primary CPAC assignments, and training updates.
• Prepare or oversee the Weekly Pending Workload Report covering facilities, received dates, remaining workload, VA Care, and Community Care entries.
• Participate in required Government conference calls, operational reviews, performance meetings, and issue-resolution sessions.
• Brief ASCENSION leadership and Government stakeholders regarding workload, staffing, service levels, risks, corrective actions, and anticipated resource requirements.
• Direct workforce training and refresher activities when VA policies, procedures, insurance requirements, or operating processes change.
• Maintain documented standard operating procedures, job aids, desk procedures, escalation paths, and quality-control processes.
• Coordinate contractor and subcontractor performance to provide one integrated operating model to the Government.
• Manage transition and startup activities, including staffing readiness, training, systems-access preparation, workflow implementation, and production-readiness validation.
• Identify operational risks involving staffing, throughput, quality, access, security, privacy, or workload fluctuations and establish mitigation actions.
• Investigate recurring quality or productivity deficiencies and determine their root causes.
• Implement documented corrective-action plans and monitor them through closure.
• Ensure required contract deliverables are accurate, organized, timely, and suitable for Government review.
• Maintain effective communication with the VA Contracting Officer's Representative, Insurance Verification Manager, supervisors, and other authorized stakeholders.
• Protect Personally Identifiable Information and Protected Health Information throughout contract performance.
• Ensure personnel comply with HIPAA, VA privacy requirements, information-security requirements, nondisclosure obligations, and applicable Rules of Behavior.
• Report security or privacy incidents immediately in accordance with VA requirements.
• Support audits, Government quality reviews, performance surveillance, and corrective-action requests.
• Ensure personnel remain trained, qualified, productive, and capable of meeting changing VA workload requirements.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Defense Programming and Resources Analyst to provide hands-on programming, budgeting, manpower, resource management, and analytical support to the Air National Guard Security Forces Division. This position is ideal for a defense resource-management professional who understands how mission requirements are translated into manpower, funding, programmatic priorities, execution decisions, and senior-leadership recommendations.

The successful candidate should bring more than general financial or management-analysis experience. We are looking for someone comfortable operating within a Department of Defense or Department of the Air Force environment where financial execution, manpower resources, Program Objective Memorandum development, Unfunded Requirements, policy, data, and operational priorities intersect.

The strongest candidate will be analytical, organized, self-directed, and highly responsive. The individual should be able to take an ambiguous resource or programming issue, identify the underlying data and stakeholders, determine what action is required, conduct the analysis, identify discrepancies, and present a clear recommendation to Government leadership.

Experience with Air Force programming and resource-management processes, Planning, Programming, Budgeting and Execution activities, PBES, POM development, O&M funding, MILPERS, manpower analysis, UFRs, and ANG or Air Force organizations will be particularly valuable.

Position Summary

The Defense Programming and Resources Analyst will support the NGB/A4S Security Forces Programming and Resources Branch (NGB/A4SX) with the development, execution, monitoring, and analysis of programs and resources supporting Air National Guard Security Forces operations.

The analyst will work across manpower, funding, equipment, technology, program execution, policy, financial analysis, and organizational reporting. The PWS identifies systems including Envision, Power BI, Programming Budget and Execution System (PBES), Project Data System (PDS), and Checkbook as part of the supported environment.

A significant portion of the position involves converting resource and program information into actionable management insight. The analyst will support manpower-resource tracking and accountability, O&M and State Cooperative Agreement Unfunded Requirements, Program Objective Memorandum development, O&M and MILPERS execution monitoring, quarterly financial and manpower analyses, annual and mid-year resource reviews, and State Cooperative Agreement compliance.

This individual will also serve as an important coordination point between NGB/A4SX leadership, program managers, ANG field units, Headquarters Air Force, MAJCOMs, and other stakeholders. Success therefore requires both strong analytical ability and the judgment to communicate financial and programmatic information accurately to technical and senior-management audiences.

Anticipated Day-to-Day Responsibilities

• Analyze manpower, funding, programming, execution, and resource data supporting ANG Security Forces programs and mission requirements.
• Support the NGB/A4SX Resources Program Manager with manpower-resource analysis, tracking, distribution, and accountability.
• Support the Program Element Monitor in developing and maintaining analytical inputs for the ANG Security Forces Program Objective Memorandum.
• Prepare requested POM data, financial analyses, supporting documentation, historical records, and trend analyses.
• Monitor Operations and Maintenance and MILPERS resource execution and identify emerging execution concerns, discrepancies, or resource-management risks.
• Develop quarterly execution analyses addressing manpower, financial performance, O&M Unfunded Requirements, and State Cooperative Agreement Unfunded Requirements.
• Coordinate O&M and State Cooperative Agreement Unfunded Requirements, including proper routing, documentation, correction, and follow-up with submitting units.
• Update O&M UFR guidance and checklists and State Cooperative Agreement UFR guidance and checklists on the required annual cycle.
• Analyze State Cooperative Agreement execution and provide recommendations to the NGB/A4SX Resource Manager.
• Review the State Cooperative Agreement reporting tool monthly to identify unit compliance concerns and allocation discrepancies.
• Assist with the mid-year review and tracking of ANG manpower resources across supported units.
• Track Site Activation Task Force action items originating from the NGB/A8 Conversions Branch and coordinate actions with the responsible Government program manager.
• Maintain access to and utilize Government resource-management and analytical systems, including Envision, Power BI, PBES, PDS, and Checkbook.
• Develop and maintain ANG policy and guidance associated with manpower, funding, equipment, and technology.
• Review and edit policy guidance associated with the ANG Integrated Base Defense Security Systems program, as assigned.
• Maintain a Programming & Resources Continuity Book documenting processes, field-unit procedures, annual timelines, responsibilities, and key points of contact.
• Analyze open and closed maintenance service calls, unit maintenance documentation, bench-stock inventory, and preventive-maintenance inspection status associated with the nationwide alarm preventive-maintenance support effort.
• Track preventive-maintenance progress and identify unresolved discrepancies to the appropriate Government COR or program manager.
• Coordinate inquiries between ANG units, Government program managers, and maintenance contractors.
• Review applicable IT-system maintenance contracts for NGB equities and document potential issues requiring Government attention.
• Conduct unit site visits when requested to validate or assess manpower, programming, or resource-management issues.
• Update Programming and Resources information used in State of the State and Unit Visit Cards.
• Coordinate with NGB functional organizations, the ANG corporate process, MAJCOMs, Headquarters Air Force, and other stakeholders on programming and resource initiatives.
• Participate in recurring working groups, including IBDSS, maintenance, AFSFC, innovation, and other scheduled or just-in-time meetings.
• Prepare briefings, presentations, reports, analytical products, and decision-support materials explaining NGB positions on requirements, programming, manpower, funding, and resources.
• Deliver after-action reports following designated workshops, conferences, meetings, or official representation activities.
• Communicate directly with ANG Security Forces field organizations, including participation in quarterly calls or forums with ANG SF/S4 personnel.
• Identify financial, manpower, policy, schedule, documentation, or compliance discrepancies and recommend practical corrective actions.
• Maintain accurate, complete, audit-ready supporting documentation for assigned resource-management activities.

Protect our Land, Ascend with Us!

ASCENSION is seeking a Senior Security Forces Requirements & Equipment Analyst to support the National Guard Bureau's Air National Guard Security Forces Division, NGB/A4S, in managing mission requirements, equipment programs, logistics activities, policy, and force protection capabilities.

The ideal candidate brings substantial experience supporting Air Force, Air National Guard, Department of Defense, Security Forces, military logistics, force protection, or related operational programs and understands how equipment requirements move from operational need through validation, authorization, acquisition, fielding, inventory management, sustainment, modernization, and eventual replacement.

This is not simply a logistics position. ASCENSION needs someone who can operate as a trusted senior advisor to Government program leaders, understand Security Forces operational requirements, work across multiple Air Force and DoD systems, analyze equipment and readiness information, coordinate across Headquarters and field organizations, and translate operational requirements into defensible recommendations for leadership.

The Government specifically calls for full-time Security Forces analytical support that provides subject matter opinions, technical and general analysis, and problem-solving recommendations. The analyst must also possess applied knowledge of applicable Unified Facilities Criteria and Air Force instructions, with AFI 31-101 specifically identified as an example.

This position is especially well suited for a candidate who has served in or directly supported Air Force or Air National Guard Security Forces, Security Forces headquarters staffs, logistics or equipment management organizations, force protection programs, or requirements and modernization organizations.

Position Summary

The Senior Security Forces Requirements & Equipment Analyst will provide senior-level analytical and subject matter expertise supporting the ANG Security Forces Requirements and Equipment Program.

The role encompasses five interconnected areas:

Program and Policy Administration: supporting the development, implementation, review, and management of ANG Security Forces requirements, equipment, capabilities, and related policies.

Equipment and Logistics Oversight: supporting the complete equipment lifecycle, including requirement identification, procurement coordination, inventory and delivery tracking, equipment authorization, fielding, lifecycle planning, and modernization.

Requirements and Acquisition Support: assisting with requirements development, market research, cost analysis, technical specifications, procurement documentation, and acquisition vehicles such as IDIQs and BPAs.

Data Analysis and Compliance Monitoring: analyzing program information, operational data, equipment status, trends, field-unit requirements, and compliance information to support leadership decisions.

Stakeholder Coordination and Knowledge Transfer: working with ANG Security Forces leadership, field units, Air Force organizations, working groups, program managers, functional managers, acquisition organizations, vendors, and other mission partners.

The PWS specifically identifies systems including ARIS, DLA FedMall, Fire & Emergency Services Equipment TLS, PIEE, and ELMS as part of the requirements environment.

ASCENSION's internal capability assessment also correctly identified direct Security Forces domain knowledge and experience with these ANG-specific systems as specialized areas that should be acquired through recruiting or teaming, rather than represented as existing corporate expertise. That makes domain experience one of the most important screening criteria for this particular hire.

Anticipated Day-to-Day Activities

The selected candidate will:

• Analyze ANG Security Forces operational, equipment, readiness, logistics, and capability requirements and translate findings into actionable recommendations.
• Advise NGB/A4S leadership on Security Forces equipment requirements, capabilities, policies, acquisition priorities, modernization initiatives, and program issues.
• Support development, implementation, maintenance, and annual review of ANG Security Forces policies and guidance relating to equipment, requirements, contingencies, and domestic operations.
• Operate and maintain required access to mission and logistics systems, including ARIS, DLA FedMall, TLS, PIEE, ELMS, and other Government-designated platforms.
• Maintain the Requirements and Equipment Continuity Book, including operating procedures, recurring processes, annual timelines, field-unit instructions, reference materials, and key points of contact.
• Develop and coordinate acquisition requirements documentation supporting Security Forces procurement initiatives, including IDIQs, BPAs, market research, technical requirements, specifications, and supporting cost information.
• Manage equipment lifecycle information from requirement identification through procurement, fielding, inventory management, sustainment, modernization, and replacement planning.
• Coordinate ANG Security Forces ELMS Enterprise Warehouse activities, including access requests, warehouse information, stock-number actions, equipment tracking, and user support.
• Maintain Security Forces equipment authorization lists, equipment directories, fielding records, weapons and optics information, vehicle and force protection equipment information, and other Government-designated equipment records.
• Validate unit equipment requirements and unfunded requirements against applicable policies, authorization standards, operational needs, and Government protocols.
• Monitor equipment procurement, delivery, inventory, discrepancies, fielding status, and lifecycle information and identify issues requiring Government action.
• Conduct market research and cost analysis supporting equipment acquisition and modernization decisions.
• Evaluate candidate equipment, technologies, and capabilities against Security Forces operational requirements and technical specifications.
• Participate in site visits, assessments, inspections, equipment evaluations, and testing activities when directed.
• Support capability development and modernization forums, working groups, requirements boards, and other Security Forces governance activities.
• Collect operational and program data from ANG units, MAJCOMs, program offices, and other stakeholders.
• Analyze statistical and qualitative information to identify emerging equipment requirements, capability gaps, lifecycle risks, compliance issues, and program trends.
• Develop dashboards, progress reports, data products, decision papers, executive briefings, presentations, and other leadership communications.
• Maintain SharePoint, Microsoft Teams, and other Government collaboration repositories supporting Requirements and Equipment activities.
• Facilitate working groups, technical discussions, stakeholder meetings, and coordination activities involving Government headquarters, ANG units, Air Force organizations, acquisition organizations, and industry.
• Track action items, decisions, risks, issues, milestones, and follow-up activities through resolution.
• Train and assist Security Forces personnel and stakeholders on requirements, equipment, logistics processes, systems, procedures, and applicable program guidance.
• Travel to ANG, Air Force, and commercial locations for meetings, training, assessments, equipment evaluations, and other mission activities when authorized.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Federal Contract Program Manager to provide day-to-day leadership and contract management for a mission-critical Air National Guard Security Forces analytical support program.

The ideal candidate will combine strong federal contract execution experience with disciplined project management, staff coordination, customer relationship management, performance monitoring, quality oversight, and scope control. This individual will serve as ASCENSION's principal operational interface with Government leadership and will be responsible for ensuring that contractor personnel remain coordinated, responsive, properly resourced, and focused on the requirements of the Performance Work Statement.

This is not intended to be a senior executive or Program Director position. The Government requirement is fundamentally a hands-on contract operations and project management role, which is why ASCENSION's Project Manager I labor category is the appropriate contractual mapping. The Project Manager I category requires a bachelor's degree and at least five years of relevant experience and includes responsibility for quality, schedule, cost, scope, client meetings, risk management, and coordination of consultant activities.

The successful candidate should be a highly organized, detail-oriented leader who can manage competing priorities, anticipate execution risks, communicate clearly with Government and contractor stakeholders, and resolve operational issues before they affect mission performance.

Position Summary

The Federal Contract Program Manager will oversee the daily administration and execution of ASCENSION's support to the Air National Guard Security Forces Division.

The PWS requires the designated Contract Manager, or an approved alternate, to have full authority to act for the contractor on matters relating to the daily operation of the contract. The Contract Manager will work through the Contracting Officer's Representative to resolve performance issues, receive technical direction, coordinate contractor activities, and ensure personnel do not perform work outside the authorized contract scope.

The role therefore extends beyond conventional project scheduling. The Program Manager will integrate contract administration, workforce coordination, quality management, schedule management, performance monitoring, risk and issue management, customer communications, deliverable oversight, and scope control across a multidisciplinary team supporting ANG Security Forces analytical activities.

The position will also help maintain workforce continuity, facilitate periodic performance meetings, coordinate corrective actions when needed, and ensure ASCENSION's internal management practices remain synchronized with Government expectations. ASCENSION has demonstrated related capabilities through federal engagements involving program management, risk identification, project tracking, quality processes, stakeholder coordination, reporting, and contract operations.

Day-to-Day and Recurring Responsibilities

• Serve as ASCENSION's primary operational point of contact for the Government Contracting Officer's Representative and other designated Government stakeholders.
• Direct the daily execution of contractor activities to ensure work remains aligned with contract requirements, authorized scope, priorities, schedules, and performance standards.
• Coordinate personnel assignments, schedules, workload priorities, leave coverage, and staffing continuity to maintain uninterrupted contract performance.
• Monitor contract performance across quality, schedule, staffing, cost, scope, deliverables, and customer satisfaction.
• Maintain integrated project schedules, action trackers, risk and issue logs, deliverable trackers, staffing records, and management dashboards.
• Conduct recurring team coordination meetings to review priorities, assignments, deadlines, risks, dependencies, and upcoming Government requirements.
• Lead contract status meetings, progress reviews, post-award meetings, and other Government-contractor coordination sessions as required.
• Communicate emerging issues, risks, staffing concerns, performance challenges, and recommended corrective actions to ASCENSION leadership and Government stakeholders.
• Resolve routine operational and contract-performance issues before they affect schedules, deliverables, or mission support.
• Escalate contractual, performance, security, staffing, or scope matters requiring executive leadership or Contracting Officer involvement.
• Ensure contractor personnel understand their assigned responsibilities, performance expectations, reporting requirements, and limitations regarding out-of-scope work.
• Prevent unauthorized work by verifying that Government requests are within contractual scope and elevating potential scope changes for appropriate contractual review.
• Coordinate preparation, internal review, approval, and delivery of required reports, briefings, presentations, plans, meeting materials, and other contract deliverables.
• Review deliverables for completeness, accuracy, timeliness, consistency, and compliance before Government submission.
• Implement ASCENSION's quality management practices and support execution of the contract Quality Control Plan.
• Track corrective actions and ensure identified deficiencies are addressed, documented, and monitored for recurrence.
• Analyze performance indicators and operational trends to identify emerging schedule, staffing, quality, or execution risks.
• Facilitate communication among ASCENSION personnel, subcontractors, Government analysts, functional leads, and other stakeholders.
• Coordinate onboarding and offboarding activities, including Government access requirements, CAC processing, security requirements, mandatory training, equipment, and knowledge transfer.
• Verify personnel maintain required security clearances, installation access, mandatory training, and system access needed for assigned duties.
• Support workforce continuity and succession planning by maintaining adequate staffing coverage and identifying potential replacement or surge personnel.
• Coordinate Government-approved travel and ensure activities remain aligned with applicable contract requirements and authorization procedures.
• Maintain organized contract records, correspondence, meeting documentation, staffing information, approvals, performance documentation, and management artifacts.
• Prepare executive-level status summaries and recommendations for ASCENSION leadership regarding overall program health.
• Identify opportunities to improve internal coordination, reporting, workflow, quality, and contract administration processes.

Protect our Land, Ascend with Us!

ASCENSION is seeking an experienced Administrative Support Specialist to provide onsite operational, administrative, property accountability, acquisition, records management, and executive office support to the Office of Military Commissions at Naval Station Guantanamo Bay, Cuba.

This is not a conventional clerical administrative assistant position. The successful candidate will work in a secure, mission-driven Department of Defense environment where administrative accuracy, responsiveness, discretion, accountability, and continuity directly support OMC operations. The individual will coordinate and track operational actions, prepare and quality-check official correspondence, maintain records and calendars, coordinate meetings and visitors, support Government purchasing and acquisition activities, maintain accountability for Government property, conduct inventories, and help ensure the office has accurate information needed to execute its mission.

ASCENSION is seeking someone who is highly organized, detail-oriented, dependable, self-directed, and comfortable working in a structured military environment. The ideal candidate knows how to identify what needs to be done before being asked, follow actions through completion, maintain accurate documentation, handle competing priorities without losing visibility of deadlines, and communicate professionally with military personnel, Government civilians, contractors, visitors, and external stakeholders.

Because this position supports OMC operations at NSGB, the candidate must also be comfortable working with sensitive and classified information, adhering rigorously to security procedures, and maintaining the discretion expected of personnel holding a TS/SCI clearance. Task Area 1 specifically requires personnel to possess and maintain a Top Secret clearance with SCI eligibility.

Summary of the Contractor Role

The Administrative Support Specialist serves as an onsite operational support resource responsible for keeping administrative workflows, office actions, records, schedules, acquisitions, property accountability, and mission-support activities moving accurately and on time.

A central responsibility will be maintaining visibility over Government "taskers," requests, work orders, correspondence, meetings, property, and administrative actions. The PWS specifically requires the position to help assign, distribute, coordinate, and track taskers and prepare daily status information. The specialist will also prepare official letters, reports, rosters and spreadsheets; manage correspondence and records; maintain calendars; coordinate meetings; document meeting outcomes; process administrative and acquisition packages; and support asset and inventory management.

The position therefore requires more than proficiency with Microsoft Office. The candidate must understand how to establish reliable tracking mechanisms, maintain audit-ready documentation, organize shared information, control administrative workflows, identify overdue or incomplete actions, communicate status to responsible stakeholders, and protect sensitive Government information.

The PWS also requires experience with, or the ability to complete Government-provided training for, the General Fund Enterprise Business System (GFEBS) and Defense Property Accountability System (DPAS). Training must be successfully completed within two months after requested by the Government when necessary.

What You Will Do

The Administrative Support Specialist is expected to:

• Coordinate the assignment, distribution, routing, tracking, and completion of Government taskers and maintain accurate status information on open actions.
• Prepare daily status reports identifying task status, responsible parties, pending activities, deadlines, and actions requiring follow-up.
• Submit and track service requests, trouble tickets, work orders, and other operational support requests through completion.
• Prepare official letters, memoranda, reports, rosters, spreadsheets, administrative forms, and other Government correspondence.
• Review correspondence and administrative products for format, grammar, spelling, accuracy, completeness, coordination, and compliance with applicable Government guidance.
• Maintain electronic and hard-copy office files, records, shared-drive information, security containers, and administrative repositories in accordance with applicable DoD and agency records-management requirements.
• Organize and maintain office calendars, appointments, meetings, deadlines, conferences, and recurring administrative requirements.
• Coordinate meetings and events, including scheduling, participant coordination, room or resource requirements, agendas, supporting materials, and logistical arrangements.
• Document meeting discussions, decisions, action items, responsible parties, and due dates and prepare accurate meeting summaries or minutes for distribution.
• Receive telephone calls and provide professional frontline administrative support to OMC personnel and stakeholders.
• Greet and escort authorized visitors, including victims and family members, non-governmental organizations, media representatives, witnesses, panel members, and other authorized personnel in accordance with established access and security procedures.
• Transport and distribute official mail, correspondence, administrative documents, and other authorized materials.
• Prepare acquisition-related administrative packages for Government review and submission, including Government Purchase Card requests, Military Interdepartmental Purchase Requests, and contract-related documentation.
• Conduct acquisition-related market research and compile supporting information necessary for Government purchasing activities.
• Use Microsoft Word, Excel, PowerPoint, Outlook, Teams, and other Microsoft Office/Microsoft 365 applications to produce correspondence, reports, trackers, presentations, schedules, and administrative records.
• Access and maintain information on authorized shared drives and Government information systems required to perform assigned duties.
• Use GFEBS and DPAS to support financial, acquisition, property, or accountability activities when required.
• Complete Government-provided GFEBS and DPAS training within required timelines if prior system experience is not available.
• Maintain accountability for OMC Government equipment recorded on the Property Book.
• Perform recurring and Government-directed inventories of equipment, assets, property, and consumable items.
• Maintain accurate asset and inventory registers reflecting relevant information such as acquisition dates, receipt records, stock levels, and maintenance history.
• Track asset status, equipment maintenance requirements, stock levels, replenishment requirements, and related property-management actions.
• Coordinate with logistics personnel regarding equipment tagging, receipt, distribution, accountability, and inventory control.
• Perform monthly asset and consumable inventories, including inventory activities conducted in warehouse environments where personal protective equipment may be required.
• Reconcile inventory records against physical assets and identify discrepancies requiring investigation or corrective action.
• Safeguard Government equipment, information, files, keys, access credentials, and other Government property.
• Support office configuration and logistics activities, including movement of small, lightweight furniture or administrative items when required.
• Identify incomplete, late, conflicting, or potentially problematic administrative actions and elevate them before they affect mission schedules.
• Coordinate with military personnel, Government civilians, contractors, logistics personnel, administrative offices, and other stakeholders to resolve routine administrative and operational issues.
• Protect classified, sensitive, Privacy Act, and Government information in accordance with applicable security requirements.
• Maintain professional discretion when interacting with witnesses, victims and family members, media representatives, NGOs, and other individuals associated with military commission activities.
• Perform additional administrative and escort-support responsibilities identified under the PWS when mission requirements require cross-functional assistance.