Training & Support Analyst 2025P-0021
Full-Time
Remote
Posted 1 month ago
The Training & Support Analyst will lead user onboarding, training, SOP development, and Tier 1 system support for Delaware’s SNAP QC data automation platform. This role is critical to successful system adoption and continuous user engagement.
Training & Support Analyst Day-to-Day Responsibilities:
-Develop training materials, user guides, and SOP documentation
-Deliver live and recorded training sessions for DHSS staff
-Capture and respond to user feedback during rollout and stabilization
-Provide Tier 1 support and escalate technical issues appropriately
-Maintain a knowledge base for internal staff and system users
Job Features
| Job Category | IT |
| MINIMUM QUALIFICATION | Bachelor's degree in Communications, Information Systems, or related field |
| REQUIRED SKILLS | 2+ years of experience in training development and delivery |
| TECHNICAL SKILLS | Strong written communication skills and experience writing SOPs |
| DESIRED SKILLS/QUALIFICATIONS | Experience training state or federal program staff (SNAP, Medicaid, etc.) | Knowledge of Microsoft 365 tools and Power Platform components | Instructional design certification or equivalent experience |