Training & Change Management Specialist (Trainer / Operations Research & Management Analyst I) 2026P-0259
Ascension is seeking a Training & Change Management Specialist who will play a critical role in ensuring successful adoption, utilization, and sustainability of a newly implemented Business Intelligence (BI) capability for the American Battle Monuments Commission (ABMC). This role is essential to bridging the gap between technical BI solution delivery and end-user adoption across a globally distributed workforce.
The ideal candidate will bring experience in training delivery, stakeholder engagement, and organizational change management, with the ability to translate technical BI concepts into user-friendly learning experiences. This position directly supports the Agency’s objective to operationalize dashboards, data structures, and reporting capabilities that enhance decision-making across geographically dispersed sites.
Position Summary
The Training & Change Management Specialist will design, develop, and deliver training and knowledge transfer activities that enable ABMC personnel to effectively use, maintain, and sustain BI dashboards and underlying data sources. This includes live training sessions, recorded modules, user guides, and ongoing adoption support.
This role requires a self-driven, highly organized professional who can operate in a dynamic environment with limited guidance, proactively identify user adoption risks, and implement strategies to ensure successful system transition. The Specialist will collaborate with technical teams, business analysts, and stakeholders to ensure that training materials align with system functionality, user roles, and operational workflows.
The candidate will be expected to:
- Enable users with limited BI experience to confidently use dashboards and data tools
- Support change adoption across multiple directorates and international stakeholders
- Develop training content aligned with Microsoft-based BI tools (e.g., Power BI, SharePoint, Excel)
- Provide structured knowledge transfer to ensure long-term sustainability of the BI solution
Day-to-Day / Expected Activities
- Develop role-based training materials, including user guides, job aids, and presentations
- Conduct live instructor-led training sessions (initial sessions recorded for reuse)
- Facilitate virtual and in-person workshops for stakeholders and end users
- Translate technical BI concepts into user-friendly learning content
- Support development of step-by-step documentation for dashboard use and data maintenance
- Engage stakeholders to assess training needs and tailor delivery approaches
- Collaborate with BI developers and analysts to ensure training reflects system functionality
- Monitor user adoption and identify gaps in understanding or usage
- Provide ongoing user support, guidance, and troubleshooting assistance
- Develop change management strategies to improve adoption and reduce resistance
- Collect feedback from training sessions and refine materials accordingly
- Coordinate with project leadership to align training with project milestones and deliverables
How to Apply
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| Job Category | Operations Support, Research and Analysis, Training |
| Minimum Requirements | Bachelor’s Degree in Business, Education, Organizational Development, or related field |
| Required Skills | Minimum 2+ years of experience in training delivery, change management, or user adoption support |
| Technical Skills | Strong ability to communicate technical concepts to non-technical users | Experience developing training materials, user guides, and documentation | Demonstrated ability to work independently and manage multiple priorities | Strong facilitation, presentation, and stakeholder engagement skills |
| Desired Skills | Experience supporting Business Intelligence (BI) or data analytics implementations | Familiarity with Power BI dashboards and data visualization tools | Experience in federal or public sector environments Knowledge of change management frameworks (e.g., Prosci, ADKAR) | Experience supporting enterprise system rollouts or digital transformation initiatives | Ability to support international or distributed teams | Certifications such as: Certified Professional in Training Management (CPTM) | Prosci Change Management Certification PMP or Agile certification (preferred but not required) |
| Sustainability Requirements | Must be eligible to obtain and maintain Public | Trust or Sensitive But Unclassified (SBU) access | No active security clearance required, but must comply with federal data handling policies | Must adhere to applicable federal security and privacy standards (FISMA, NIST, etc.) |