Ascension, LLC is seeking an experienced Technical Writer / Documentation Specialist to support documentation development, reporting, and knowledge management activities for public health consulting and program support initiatives.

The ideal candidate possesses demonstrated experience developing professional reports, Standard Operating Procedures (SOPs), policy documents, process guides, technical documentation, and accessible materials for government agencies, public health organizations, or similarly regulated environments.

We are seeking a highly organized, self-directed professional who can translate complex operational, programmatic, and technical information into clear, accurate, structured, and actionable documents for diverse audiences.

The selected contractor will play an important role in ensuring that program deliverables are consistent, properly reviewed, version-controlled, accessible, and aligned with client requirements.

Candidates should demonstrate strong technical writing, document management, stakeholder coordination, quality assurance, and Microsoft 365 skills.

Summary of the Contractor Role

The Technical Writer / Documentation Specialist provides cross-functional documentation and reporting support to project managers, business analysts, public health subject matter experts, policy specialists, and other consulting personnel supporting the Delaware Division of Public Health.

The contractor will develop, edit, format, and maintain documentation associated with public health programs, operational procedures, governance activities, process improvements, program evaluations, and project implementation efforts.

The role requires the ability to gather information from multiple sources, interview subject matter experts, organize complex content, and produce polished documentation suitable for internal operations, executive leadership, government review, and stakeholder distribution.

The ideal candidate is detail-oriented, responsive, adaptable, and comfortable working independently in environments where requirements may evolve or source materials may be incomplete.

The contractor must demonstrate sound judgment when identifying documentation gaps, resolving conflicting information, managing competing priorities, and maintaining document accuracy and consistency.

Key outcomes include:

• Accurate, professional, and consistently formatted program documentation.
• Clear SOPs and operational guides that support standardized processes.
• Well-organized, accessible reports and deliverables.
• Effective document version control, review tracking, and records management.
• Timely completion of documentation assignments with minimal rework.
• Improved knowledge transfer and institutional documentation.

The position is expected to provide approximately 20 hours of support per month, with workloads varying based on assigned deliverables and project schedules.

Anticipated Responsibilities and Activities

Technical Writing and Document Development

• Develop technical reports, SOPs, policy documents, procedural manuals, work instructions, and program support materials.
• Draft executive summaries, project reports, briefing documents, implementation guides, and other written deliverables.
• Translate complex technical, operational, regulatory, and programmatic information into clear, audience-appropriate language.
• Document business processes, workflows, operational requirements, roles, responsibilities, and decision-making procedures.
• Create reusable templates, checklists, reference guides, and standardized document formats.
• Revise existing documentation to reflect updated requirements, processes, policies, and organizational practices.

Editing, Quality Assurance, and Accessibility

• Review reports, policies, SOPs, and project deliverables for clarity, completeness, consistency, grammar, and technical accuracy.
• Edit documents to comply with client-approved formatting, terminology, templates, and style guides.
• Apply accessibility best practices, including appropriate headings, alternative text, readable tables, and accessible document structures.
• Evaluate Microsoft Word, PowerPoint, and PDF deliverables for applicable Section 508 and WCAG accessibility requirements.
• Verify document references, figures, tables, appendices, hyperlinks, and supporting materials.
• Conduct final quality assurance reviews before deliverables are submitted for client approval.

Document Management and Version Control

• Maintain controlled document repositories using Microsoft SharePoint, Teams, or approved document management platforms.
• Implement standardized document naming conventions, revision histories, approval tracking, and version control procedures.
• Organize project files and documentation to support retrieval, knowledge sharing, and records management.
• Track document review cycles, stakeholder comments, approval status, and submission deadlines.
• Archive approved documentation in accordance with client records retention and information management requirements.

Stakeholder Coordination and Reporting

• Collaborate with project managers, program analysts, public health specialists, and other subject matter experts to collect and validate information.
• Conduct structured interviews and documentation review sessions to clarify technical and operational requirements.
• Consolidate stakeholder feedback and incorporate approved revisions into final deliverables.
• Prepare meeting summaries, action-item documentation, progress reports, and supporting presentation materials.
• Coordinate document review and approval workflows to ensure timely delivery.
• Identify inconsistencies, missing information, and documentation risks, recommending corrective actions