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Ascension is seeking an experienced Senior Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) Math Error Notices Pilot Program. The selected consultant will play a critical role in helping the IRS modernize taxpayer communications by evaluating existing business processes, identifying opportunities for improvement, redesigning workflows, and supporting the implementation of plain-language, taxpayer-centered notice solutions.

This position is ideal for a highly analytical and collaborative professional who understands how to evaluate complex government processes, translate business challenges into actionable improvement strategies, and facilitate solutions that improve customer experience, compliance outcomes, and operational effectiveness.

The successful candidate will bring demonstrated expertise in:

• Business process improvement and reengineering
• Requirements analysis and documentation
• Operational analysis and performance measurement
• Stakeholder engagement and facilitation
• Process modeling and workflow optimization
• Translating policy and regulatory requirements into business solutions
• Developing recommendations, implementation plans, and supporting documentation

The consultant will support an IRS initiative focused on improving the clarity, usability, and effectiveness of taxpayer correspondence while ensuring compliance with Public Law No. 119-39 requirements for math error notices.

Summary of Contractor Role

The Senior Business Process Engineer will provide business analysis, process improvement, and operational optimization support to evaluate and enhance IRS taxpayer correspondence processes.

The consultant will analyze current-state business processes, identify gaps between existing practices and legislative requirements, evaluate operational impacts, and develop recommendations to improve taxpayer communications and IRS business workflows.

The ideal candidate is a self-driven problem solver who can independently analyze ambiguous business challenges, collaborate with cross-functional stakeholders, and develop practical solutions that balance regulatory requirements, technology limitations, operational needs, and taxpayer experience objectives.

The consultant will support IRS efforts to:

• Evaluate current math error notice processes and identify improvement opportunities.
• Analyze business workflows supporting taxpayer correspondence.
• Develop process improvement recommendations.
• Support requirements development and documentation.
• Assist with implementation planning for redesigned notices and related business processes.
• Apply process analysis techniques to improve taxpayer outcomes and IRS operational performance.

The role requires someone comfortable working across business, policy, analytics, and technology teams to help transform complex government processes into efficient, user-focused solutions.

Position Responsibilities

The Senior Business Process Engineer will:

• Analyze existing IRS taxpayer correspondence processes, workflows, and operating procedures to identify improvement opportunities.
• Conduct business process assessments to identify inefficiencies, bottlenecks, risks, and opportunities for workflow optimization.
• Evaluate current-state processes against legislative requirements, business objectives, and customer experience goals.
• Develop future-state process models and recommend improvements to enhance effectiveness, compliance, and taxpayer usability.
• Perform requirements gathering sessions with business stakeholders, subject matter experts, and technical teams.
• Document business requirements, functional needs, process flows, decision points, and operational procedures.
• Develop business process documentation, workflow diagrams, standard operating procedures, and implementation recommendations.
• Support analysis of taxpayer notice processes, including opportunities to improve clarity, consistency, and taxpayer response outcomes.
• Collaborate with data analysts and program stakeholders to evaluate performance metrics and identify process improvement opportunities.
• Support performance measurement activities by defining process indicators, success measures, and evaluation criteria.
• Facilitate stakeholder meetings, working sessions, interviews, and process review sessions.
• Analyze impacts of proposed process changes and support organizational adoption activities.
• Develop briefings, reports, executive summaries, and decision-support materials.
• Support Agile project activities, including iterative reviews, stakeholder feedback sessions, and continuous improvement cycles.
• Maintain project documentation within designated knowledge management repositories, including SharePoint environments.