IT Support Technician II 2026P-0738

12+ Months, Full-Time

Laurel, MD

Posted 3 weeks ago

Protect our Land, Ascend with Us!

Ascension is seeking an experienced IT Support Technician II / IT Professional II to serve as a senior technical and data-management resource supporting WSSC Water’s Pipeline Construction Division and Engineering & Construction operations.

This is not a traditional desktop-support or help-desk position. The ideal candidate is an experienced construction technology, engineering systems, project-controls, business systems, or data-management professional capable of supporting and improving the technology platforms WSSC Water uses to plan, monitor, administer, and report on water and sewer construction activities.

The successful candidate will serve as a technical lead and bridge between engineering/construction users, WSSC Water IT, vendors, and supporting technical personnel. The individual will help ensure that project-management applications, construction systems, databases, reporting tools, and associated business processes provide reliable information for project tracking, decision support, document and workflow management, regulatory compliance, permitting, and Capital Improvement Program activities.

WSSC specifically identifies this position as responsible for identifying, developing, supporting, and improving software tools used by engineering staff and for directing technical resources supporting those systems. IT_SUPPORT_TECHNICIAN_II_6-17-26

Summary of the Contractor Role

The IT Support Technician II will provide senior-level technology, data, reporting, application-support, and project-management support to WSSC Water’s engineering and construction organization.

The role combines elements of:

Construction technology support
Engineering information systems
Project controls
Data management and governance
Business intelligence and reporting
Application administration/support
Business process improvement
Technical project management
IT/vendor coordination
User training and adoption

The position supports systems and tools including Primavera P6, e-Builder, Oracle products, OBIEE/business intelligence tools, Microsoft Office applications, databases, and related engineering-support applications. WSSC specifically requires the role to perform P6 scheduling/project tracking, support restoration processes using MMIS/OBIEE/Oracle solutions, track water and sewer work, and prepare dashboards and KPI reports. IT_SUPPORT_TECHNICIAN_II_6-17-26

The successful candidate should be analytical, highly organized, technically capable, and comfortable working with both operational and technical personnel. The individual should be able to work with limited supervision, diagnose business and system issues, organize competing priorities, recommend practical improvements, and translate operational needs into technology and data solutions.

This professional will also be expected to think beyond immediate troubleshooting. WSSC requires ongoing evaluation of its technical tools, application performance, data-management processes, and emerging capabilities so that systems continue to align with Engineering & Construction business objectives. IT_SUPPORT_TECHNICIAN_II_6-17-26

What This Position Is Expected to Help WSSC Water Solve

The IT Support Technician II will help WSSC Water improve the reliability, usability, integration, and effectiveness of the technology supporting its construction program.

The position is expected to help address challenges such as fragmented project information, inconsistent data-management practices, inefficient workflows, application-support issues, reporting gaps, data-quality problems, coordination between operational staff and IT, system deployment dependencies, and the need for accurate management information.

The successful candidate will help WSSC Water establish stronger processes and tools for:

Construction project scheduling and tracking
Water and sewer project performance monitoring
Engineering data management
KPI development and reporting
Dashboarding and management reporting
Application administration and improvement
Data-quality assurance and control
Workflow and business-process improvement
Construction-management system support
Coordination of application maintenance and upgrades
Technical training and user adoption
Capital Improvement Program data support

Anticipated Day-to-Day Activities

The IT Support Technician II will:

Perform Primavera P6 scheduling and project tracking for engineering and construction activities.
Track overall progress associated with water and sewer construction work.
Prepare and maintain reports, dashboards, and key performance indicators supporting water and sewer programs.
Support restoration-related processes using MMIS, OBIEE, Oracle, and related technical solutions.
Establish data-management, reporting, project, and policy practices supporting WSSC Water’s use of e-Builder, Primavera P6, and other engineering applications.
Develop and maintain data-management standards governing the use of technical tools and construction information.
Monitor application and system performance and identify opportunities for operational or technical improvement.
Analyze engineering-support system usage, project information, employee performance information, and asset-management data.
Perform data evaluation, validation, quality assurance, and quality-control activities.
Improve data collection, consistency, accessibility, and efficiency across departments using common systems.
Lead technical initiatives intended to improve alignment between Engineering & Construction technology and WSSC Water business objectives.
Coordinate application upgrades, maintenance activities, system changes, and deployment requirements.
Liaise with WSSC Water IT personnel, software vendors, contractors, engineering personnel, and business stakeholders.
Direct or coordinate technical support resources assigned to project activities.
Translate construction and engineering business requirements into actionable system, data, or workflow improvements.
Manage Engineering & Construction data needs associated with Capital Improvement Program activities.
Evaluate emerging industry technologies and recommend capabilities that may improve WSSC Water operations.
Prepare written and verbal technical reports addressing data-management initiatives, system performance, priorities, risks, and recommended actions.
Facilitate meetings and prepare agendas, presentations, meeting minutes, decisions, and action items.
Provide technical training and develop supporting training resources for WSSC Water staff.
Provide general technical support to Pipeline Construction Division personnel.
Serve as a liaison between the Pipeline Construction Division and WSSC Water’s IT Department.
Coordinate across teams and divisions to resolve cross-functional technology, application, and data-management issues.
Assist Restoration Services Coordinators and Contract Managers when technical or data support is required.
Maintain required professional certifications and complete client-directed training.

How to Apply

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Job Features

Job Category	IT
MINIMUM QUALIFICATIONS	Option 1 \| Bachelor's degree in Business Administration, Engineering, or a related field; and \| At least five years of progressively responsible experience involving business-process improvement and/or data-management planning and implementation; and \| At least two years of project-management experience. \| Option 2 \| High school diploma or equivalent; and \| At least nine years of progressively responsible experience involving business-process improvement and/or data-management planning and implementation; and \| At least two years of project-management experience.
REQUIRED SKILLS	Working knowledge of Primavera P6 or later. \| Knowledge of Oracle database products and business-intelligence tools. \| Experience supporting engineering, construction, asset-management, project-management, or similar enterprise applications. \| Knowledge of data-management concepts and practices. \| Understanding of project-management principles and practices. \| Demonstrated leadership capability. \| Ability to provide technical direction to other technical personnel. \| Ability to communicate effectively with business and technical stakeholders at multiple organizational levels. \| Ability to facilitate meetings and prepare agendas, presentations, minutes, and action-item documentation.
TECHNICAL SKILLS	Construction / Project Systems \| Primavera P6, e-Builder, Comparable construction-management information systems \| Data / Enterprise Systems \| Oracle Database products, Oracle Business Intelligence / OBIEE, MMIS, Relational databases, KPI and reporting platforms. \| Engineering / Spatial Technology \| ESRI GIS products, Asset-management applications \| Productivity / Documentation \| Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Visio
DESIRED QUALIFICATIONS	Strong candidates will have one or more of the following: \| Project Management Professional (PMP) or comparable project-management credential. \| Professional certification in application support, systems administration, data management, or related technology disciplines. \| e-Builder administration certification. \| e-Builder Construction Project Management certification or related credential. \| Hands-on experience administering or supporting e-Builder or comparable construction-management platforms. \| Advanced Primavera P6 experience. \| Experience with Oracle Business Intelligence / OBIEE. \| Experience working with relational databases and enterprise reporting systems. \| Experience with GIS software, particularly ESRI products. \| Experience supporting utilities, public infrastructure, engineering, construction, or capital improvement programs. \| Experience developing executive and operational dashboards. \| Experience developing or governing KPIs and management reports. \| Experience improving data quality and developing formal data standards. \| Experience integrating or coordinating multiple enterprise systems. \| Experience working directly with IT departments and COTS/software vendors. \| Experience supporting system upgrades, maintenance, configuration, testing, or deployments. \| Experience developing training materials and conducting end-user training. \| Knowledge of water/wastewater, pipeline, or infrastructure construction processes.
SUITABILITY/SECURITY REQUIREMENT	The requirements documentation does not identify a federal Secret, Top Secret, or Public Trust clearance requirement for this position. It states that the successful candidate must pass the Commission's security background check.