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Ascension, LLC is seeking an IT Support Technician I / IT Professional I to provide specialized information technology and construction systems support to WSSC Water’s Pipeline Construction Division (PCD).

This position is ideal for an IT professional who enjoys working at the intersection of technology, engineering, construction project management, data analytics, and business process improvement. Unlike a traditional desktop-support position, this role helps engineering and construction personnel effectively use enterprise applications that support project scheduling, construction management, regulatory compliance, permitting, workflow management, document management, decision support, and operational reporting.

The selected professional will serve as a technical subject matter resource and liaison between PCD personnel, WSSC Water’s IT organization, software vendors, and other technical stakeholders. The individual will help ensure that construction-management applications and associated data are properly configured, reliable, secure, usable, and aligned with the operational needs of WSSC Water.

The ideal candidate is a hands-on problem solver who combines technical aptitude with strong customer-service, analytical, communication, and organizational skills. The candidate should be comfortable troubleshooting systems, analyzing data, working directly with engineering and construction professionals, managing multiple priorities, recommending process improvements, and translating business needs into practical technical solutions.

WSSC describes this position as supporting software used for project management, decision support, document management, workflow management, regulatory compliance, and permitting, while serving as a liaison with WSSC’s IT Department. IT_SUPPORT_TECHNICIAN_I_6-17-26

Position Summary

The IT Support Technician I will support the implementation, configuration, maintenance, troubleshooting, and effective use of software applications supporting WSSC Water’s construction and engineering operations.

The professional will support systems such as e-Builder, Trimble Unity Construction, Primavera P6, Oracle, OBIEE, MMIS, Microsoft Office/Project/Visio, and related construction-management, reporting, scheduling, and data-management applications.

A major focus of the position is ensuring that technology effectively supports PCD’s operational processes. This includes evaluating workflows, configuring applications, monitoring project and construction information, generating dashboards and reports, resolving system issues, managing access, supporting users, and coordinating technical requirements with WSSC IT and software vendors.

The position also supports technology adoption by providing training, documentation, and guidance to staff and by recommending changes to business practices where improved use of technology can produce greater efficiency, reliability, and data quality.

Day-to-Day / Anticipated Responsibilities

The successful candidate will:

• Support e-Builder, Trimble Unity Construction, Primavera P6, Oracle, OBIEE, MMIS, and other applications used to support engineering and construction operations.
• Perform Primavera P6 scheduling, project tracking, and construction progress monitoring.
• Track water and sewer construction activities and associated operational performance information.
• Prepare and maintain reports, dashboards, and key performance indicators for water and sewer programs.
• Configure and customize software applications to meet business and user requirements.
• Analyze construction, engineering, operational, and application data to identify trends, errors, gaps, and opportunities for improvement.
• Develop reports and analyses that help management and technical personnel make informed operational decisions.
• Review engineering and construction workflows and identify opportunities to improve efficiency, data quality, reliability, and usability.
• Troubleshoot application, database, reporting, configuration, and user issues and coordinate their resolution.
• Read, develop, troubleshoot, and modify SQL queries as necessary to support reporting, analysis, and application functions.
• Establish and maintain appropriate system access, security permissions, and user rights.
• Coordinate application requests, technical problems, software changes, upgrades, and enhancements with WSSC Water IT personnel.
• Serve as a liaison among PCD users, WSSC Water IT personnel, software vendors, and other technical stakeholders.
• Evaluate the interaction and dependencies among software applications used within Engineering & Construction.
• Recommend business-process and technology improvements that increase productivity and improve the quality and reliability of information.
• Provide technical expertise, user assistance, and application guidance to WSSC Water personnel.
• Develop and deliver user training, reference materials, job aids, and other technical training resources.
• Facilitate technical and business meetings and prepare agendas, presentations, minutes, action items, and supporting documentation.
• Coordinate and lead technical resources working collectively to resolve application or business-system issues.
• Assist Restoration Services Coordinators, Contract Managers, and other PCD personnel with technology-related requirements.
• Maintain accurate documentation regarding system issues, resolutions, workflows, configurations, and procedures.
• Participate in staff meetings, project reviews, technical discussions, and other assigned activities.
• Obtain and maintain required client training and certifications.
• Perform other related IT and construction systems support activities necessary to support WSSC Water’s mission.