Ascension LLC is seeking a detail-oriented Intake Processing Specialist to support client-facing intake, submission review, and case initiation activities for a mission-driven government program. This role is essential to ensuring that incoming requests, applications, complaints, or submissions are accurately received, validated, documented, and routed in accordance with established policies, timelines, and quality standards.

The Intake Processing Specialist plays a critical role at the front end of the program lifecycle, serving as the first operational touchpoint for stakeholders and ensuring the integrity, completeness, and readiness of submissions for downstream review and action. Ideal candidates will bring strong administrative, data handling, and customer service skills, along with the ability to operate in a structured, compliance-driven environment.

This role is well suited for candidates with experience in program operations, intake processing, case management support, or administrative services who are comfortable working with digital tools and standardized workflows.

Summary of the Contractor Role

The Intake Processing Specialist is responsible for receiving, reviewing, logging, and processing incoming submissions in support of the client’s program operations. This includes validating submission completeness, entering and maintaining data in intake or case management systems, coordinating with internal teams to resolve issues, and ensuring all activities align with client policies, service-level agreements, and data protection requirements.

The ideal candidate is organized, methodical, and quality-focused, with the ability to manage multiple submissions concurrently while maintaining accuracy and timeliness. The role requires discretion, professionalism, and the ability to follow defined processes while escalating issues appropriately. Success in this role depends on strong attention to detail, effective communication, and comfort working with structured workflows and performance metrics.

Tools and processes may include intake portals, case management systems, document management platforms, ticketing systems, spreadsheets, and standard operating procedures.

Position Day-to-Day Activities

• Receive and process incoming applications, requests, or submissions through designated intake channels
• Review submissions for completeness, accuracy, and adherence to program requirements
• Enter, update, and maintain intake data within client-designated systems or databases
• Apply standardized intake checklists and validation criteria
• Flag incomplete or non-compliant submissions and coordinate follow-up actions
• Route validated submissions to appropriate program staff or functional teams
• Track intake volumes, processing status, and turnaround times
• Respond to basic submitter inquiries related to intake status or requirements
• Maintain organized electronic records in accordance with retention and privacy standards
• Support quality control checks and participate in continuous process improvement efforts
• Adhere to all data protection, confidentiality, and security requirements