Protect our Land, Ascend with Us!

Ascension LLC is seeking a dependable and professional Front Desk / Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base.

The selected candidate serves as the first point of contact for military members, families, visitors, and other customers. This role requires strong customer service, attention to detail, accurate data entry, sound judgment, and the ability to manage multiple priorities in a professional military environment.

Responsibilities

• Answer incoming telephone calls and route customers to the appropriate staff member.
• Greet visitors and determine the purpose of each visit.
• Provide routine information regarding available programs, services, classes, and procedures.
• Schedule customers for classes, workshops, and appointments.
• Send class and appointment reminders.
• Enter customer, attendance, scheduling, and program information into Government systems.
• Review data for accuracy, completeness, and timely submission.
• Prepare monthly client-usage and data-entry reports.
• Maintain customer sign-in records and front-desk materials.
• Protect personally identifiable, Privacy Act, and other sensitive information.
• Maintain a professional, organized, and customer-ready reception area.
• Complete required Government security, system-access, and workplace training.