Protect our Land, Ascend with Us!

Ascension LLC is seeking a Compliance Assistance Operations Lead / Deputy Program Manager to support the anticipated Tribal Victim Services Program Management Support Center. This role is designed for a highly organized, mission-focused professional who can manage the day-to-day lifecycle of compliance assistance requests, coordinate subject matter expert support, maintain action tracking discipline, and help ensure that Tribal grant recipients receive timely, responsive, and well-documented assistance.

The ideal candidate will understand the importance of supporting federally funded victim services programs, particularly programs serving American Indian and Alaska Native communities. The SOW requires the contractor to support OVC in strengthening victim services programs through specialized compliance support, capacity building, training, technical assistance, peer learning, and programmatic support for Tribes and Tribe-serving entities. This position is critical because the TVSPM Support Center must manage a full compliance assistance lifecycle from request intake through delivery, closeout, reporting, and evaluation.

Summary of Contractor Role

The Compliance Assistance Operations Lead / Deputy Program Manager will manage the operational backbone of the TVSPM Support Center. The role will oversee the intake, tracking, prioritization, assignment, cohort grouping, meeting cadence, action item follow-up, closeout documentation, and reporting processes for compliance assistance engagements. The position will support a comprehensive system for receiving, tracking, responding to, and assessing grant recipient compliance assistance plans, including qualitative and quantitative outcome measures, user satisfaction processes, and data points useful to OVC grant managers.

This role requires a candidate who is detail-oriented, calm under pressure, responsive to client priorities, and able to manage multiple workstreams with minimal supervision. The candidate should be comfortable working with program managers, federal staff, Tribal-serving subject matter experts, training teams, logistics coordinators, data/reporting staff, and grant recipient stakeholders. The role is not expected to serve as the primary victim services subject matter expert, but the candidate must understand how to coordinate specialized expertise respectfully, efficiently, and in alignment with trauma-informed, victim-centered, and culturally responsive service delivery goals.

Day-to-Day Activities

The selected candidate will be expected to:

• Manage the daily intake and triage process for compliance assistance requests received electronically or through other approved channels.
• Track each compliance assistance request from receipt through assignment, delivery, closeout, and evaluation.
• Coordinate initial contact with referral sources or requestors within the required three business day response window.
• Prioritize requests based on urgency, complexity, OVC direction, grant recipient need, available expertise, and anticipated measurable outcomes.
• Group similar requests into cohorts or peer learning groups when appropriate, including tracking the two-month cohort assignment timeline.
• Assign requests to appropriate internal staff, subcontractors, consultants, or subject matter experts based on the nature of the request.
• Maintain an accurate compliance assistance tracker showing request status, assigned resources, milestones, risks, issues, due dates, and closeout status.
• Support the development of compliance assistance plans that document the recipient, challenge, intended outcomes, human resources, other resources, and estimated cost.
• Coordinate with subject matter experts to confirm scope, schedule, engagement approach, deliverables, and follow-up actions.
• Facilitate recurring internal team meetings, client status meetings, action item reviews, and request prioritization sessions.
• Document meeting notes, decisions, action items, risks, dependencies, and required follow-up.
• Monitor compliance assistance delivery to ensure services are timely, consistent, well-documented, and aligned with OVC expectations.
• Support virtual site visits, consultations, listening sessions, webinars, roundtables, and other events approved by DOJ.
• Coordinate event logistics with training, communications, and technical teams to support teleconference, video, and in-person activities.
• Collect status updates from service providers and recipients, including information on services delivered, experts involved, stakeholders engaged, costs, outcomes, and concerns.
• Prepare draft final reports summarizing services provided, compliance assistance plan outcomes, provider performance feedback, follow-up steps, and recommendations.
• Contribute to the annual work plan by identifying recurring compliance needs, capacity building trends, operational gaps, and proposed products or services.
• Support the annual report by collecting qualitative and quantitative data, participant evaluation results, lessons learned, challenges, successes, and promising practices.
• Maintain organized project records, closeout files, meeting materials, action trackers, and compliance assistance documentation.
• Identify operational risks and recommend improvements to intake, assignment, reporting, customer satisfaction, and lifecycle monitoring processes.
• Use tools such as Microsoft Teams, SharePoint, Excel, PowerPoint, Word, Adobe, project trackers, survey tools, and web-based collaboration platforms to manage work products and reporting.