Ascension, LLC is seeking an experienced, compassionate, and highly organized Client Services / Relocation Coordinator to support family and client assistance activities associated with programs administered by the State of Delaware Division of Public Health.

The ideal candidate brings demonstrated experience in client service coordination, human services, relocation assistance, case documentation, and community resource navigation. This professional plays an important role in ensuring that individuals and families receive timely, coordinated, and appropriate logistical support when accessing public health programs or participating in relocation-related activities.

Ascension seeks a professional who combines strong interpersonal communication skills with practical case coordination experience and the ability to manage sensitive situations professionally and discreetly.

The successful candidate demonstrates the ability to work independently, establish trusting relationships with diverse populations, anticipate logistical challenges, coordinate multiple service providers, and maintain accurate documentation.

Candidates with experience supporting public health departments, human services agencies, housing assistance programs, community-based organizations, or government-funded family support initiatives are particularly encouraged to apply.

Summary of the Contractor Role

The Client Services / Relocation Coordinator provides administrative, logistical, and service coordination support for individuals and families participating in DPH-administered programs.

The contractor serves as a coordination point among clients, families, public health personnel, community organizations, and service providers to facilitate access to appropriate services and resources.

Responsibilities include client communication, relocation planning assistance, service referrals, scheduling, provider coordination, logistical tracking, and maintaining accurate case documentation.

The role requires an organized and responsive professional capable of balancing multiple client needs, resolving routine service coordination issues, identifying potential barriers, and escalating matters requiring program management intervention.

The contractor must exercise sound judgment, demonstrate cultural sensitivity, protect confidential client information, and maintain professional relationships with internal and external stakeholders.

Work may involve navigating changing client circumstances, coordinating time-sensitive requests, and documenting service activities using approved agency systems, case tracking tools, and Microsoft Office applications.

Primary Objective: Ensure that assigned families and clients receive timely, organized, and documented service coordination and relocation-related support consistent with DPH program objectives and established procedures.

Anticipated Day-to-Day Responsibilities

Client and Family Services Coordination

• Coordinate client and family support activities, ensuring timely communication and access to assigned services.
• Communicate with clients and family representatives to identify logistical needs, service barriers, and coordination requirements.
• Assist clients in navigating approved public health, community support, and relocation-related services.
• Schedule client appointments, provider consultations, follow-up activities, and service coordination meetings.
• Respond to client inquiries and service requests professionally, accurately, and within established timelines.
• Escalate complex client concerns, urgent service needs, and unresolved coordination issues to designated program personnel.

Relocation Planning and Logistics

• Develop individualized relocation coordination checklists and logistical support plans when authorized.
• Coordinate relocation-related activities with approved vendors, community organizations, and service providers.
• Track relocation milestones, scheduled services, outstanding actions, and completion status.
• Verify service arrangements and communicate scheduling changes to affected stakeholders.
• Identify potential relocation barriers and recommend practical coordination solutions.
• Facilitate communication among clients, service providers, and program representatives to support orderly transitions.

Service Referrals and Provider Coordination

• Identify appropriate community resources and approved service providers based on established program eligibility and referral procedures.
• Initiate referrals for authorized family assistance, housing-related, transportation, and other applicable support services.
• Maintain updated service provider contact information and referral tracking records.
• Follow up with providers to verify referral receipt, service scheduling, and resolution of outstanding needs.
• Document service outcomes and communicate unresolved issues to program leadership.

Case Documentation and Reporting

• Maintain accurate, timely, and confidential client records in approved case management systems.
• Record client interactions, service referrals, relocation activities, follow-up actions, and case status updates.
• Prepare periodic activity summaries, case coordination reports, and service tracking updates.
• Monitor outstanding client requests and service deadlines to prevent unnecessary delays.
• Protect personally identifiable information and other sensitive client records in accordance with applicable privacy requirements.
• Support quality assurance reviews by ensuring that case records are complete, consistent, and properly organized.

Program and Administrative Support

• Collaborate with DPH personnel, case managers, service providers, and other assigned stakeholders.
• Participate in coordination meetings and provide updates on assigned cases and service activities.
• Maintain organized electronic records, service logs, schedules, and action trackers.
• Recommend improvements to client communication, referral tracking, and logistical coordination procedures.
• Complete assigned activities within authorized hours, project schedules, and applicable service standards.