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Ascension LLC is seeking a Change Management Specialist to support mission-critical technology modernization, application enhancement, and operational support initiatives within large, complex public-sector environments. This role is essential to ensuring that system enhancements, process improvements, and operational changes are successfully adopted by end users, aligned with stakeholder expectations, and executed with minimal disruption to ongoing operations.

The ideal candidate is a strategic, people-centered change practitioner who understands how organizational behavior, communications, training, and leadership alignment intersect with technology delivery. This role is critical to achieving the overall goals of the effort by bridging the gap between technical implementation teams and diverse user communities including program leadership, operational staff, and external stakeholders.

Candidates should assess fit based on experience supporting enterprise IT programs, large-scale user populations, and structured change frameworks within government or similarly regulated environments.

Summary of the Contractor Role

The Change Management Specialist is responsible for planning, executing, and sustaining change management activities that support system enhancements, operational continuity, and user adoption across multiple releases and initiatives. This role supports project and program leadership by ensuring that people, processes, and communications are aligned with technical delivery milestones.

The successful candidate will bring a strong understanding of organizational change management methodologies, stakeholder engagement strategies, training enablement, and communications planning. They must be self-directed, highly organized, and capable of operating in environments where requirements evolve and multiple initiatives progress concurrently.

This role solves for common customer challenges including resistance to change, inconsistent adoption of new tools or processes, communication gaps across stakeholder groups, and insufficient training or readiness planning. Tools commonly used include Microsoft 365, SharePoint, Teams, PowerPoint, survey tools, and collaboration platforms.

Position Responsibilities and Anticipated Activities

The Change Management Specialist will:

• Develop and execute integrated change management strategies aligned to project and release plans
• Conduct stakeholder impact assessments to identify readiness risks, adoption barriers, and mitigation strategies
• Create and maintain change management deliverables including change plans, communication plans, training strategies, and adoption metrics
• Design and deliver targeted communications such as briefings, one-pagers, FAQs, release notes, and executive updates
• Coordinate with project managers, business analysts, and technical leads to align change activities with delivery schedules
• Support training development and rollout, including end-user guides, job aids, and virtual training sessions
• Facilitate stakeholder working sessions, feedback forums, and readiness reviews
• Monitor adoption and feedback, using surveys, usage data, and stakeholder input to refine strategies
• Document lessons learned and contribute to continuous improvement of organizational change practices
• Ensure alignment with client governance, accessibility, and security policies