Accessibility Workflow & Content Intake Coordinator 2026P-0100
The Accessibility Workflow & Content Intake Coordinator supports the execution of accessibility remediation services by managing the end-to-end document intake and workflow pipeline. This role ensures that incoming documents are properly logged, triaged, assigned, tracked, and processed through remediation and validation stages in alignment with Section 508 compliance requirements.
The ideal candidate is a highly organized, detail-oriented coordinator who thrives in structured environments but is also capable of adapting to evolving priorities. This individual must demonstrate the ability to manage multiple concurrent workflows, anticipate bottlenecks, and maintain clear visibility into document status across distributed teams.
This role solves key operational challenges by ensuring that:
- Document intake processes are standardized and efficient
- Workloads are balanced across remediation staff
- Status tracking is accurate and transparent
- Program leadership has real-time visibility into remediation progress
The candidate should be self-driven, capable of working with minimal supervision, and skilled in coordinating across technical and non-technical stakeholders. Familiarity with workflow tracking tools, document management systems, and process automation approaches is essential to support scalable remediation operations.
Position Day-to-Day Activities
- Manage and maintain the document intake pipeline for accessibility remediation requests
- Log, categorize, and prioritize incoming documents based on urgency and complexity
- Assign remediation tasks to appropriate team members based on workload and expertise
- Track document status across intake, remediation, validation, and completion stages
- Maintain detailed remediation logs, trackers, and dashboards
- Coordinate communication between remediation specialists, validation analysts, and program leadership
- Monitor workflow timelines and escalate delays or bottlenecks
- Support implementation of workflow automation tools and process improvements
- Generate and deliver status reports on remediation progress and backlog
- Ensure data accuracy and consistency across tracking systems
- Support audit readiness by maintaining organized documentation and records
How to Apply
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| Job Category | Project Management |
| MINIMUM QUALIFICATIONS | Bachelor’s degree in Business Administration, Information Management, Communications, or related field (or equivalent experience) |
| REQUIRED SKILLS | 3–5 years of experience in workflow coordination, project coordination, or document management | Strong organizational skills with exceptional attention to detail |
| TECHNICAL SKILLS | Demonstrated ability to manage multiple workstreams and competing priorities | Experience using Microsoft 365 tools (Excel, SharePoint, Teams) for tracking and collaboration | Ability to work independently in a structured, deadline-driven environment |
| DESIRED QUALIFICATIONS | Experience supporting federal government programs or contracts | Familiarity with Section 508 accessibility remediation workflows | Experience with workflow management tools (e.g., ServiceNow, Jira, SharePoint workflows, Power Platform) | Experience supporting document-intensive operations or compliance programs | Exposure to accessibility tools or processes (e.g., CommonLook, Adobe Acrobat accessibility features) | Experience working in distributed or remote team environments |
| SUITABILITY/SECURITY REQUIREMENTS | Ability to obtain and maintain Public Trust or equivalent federal suitability determination | Must comply with federal data protection and CUI handling requirements |