Protect our Land, Ascend with Us!

Ascension LLC is seeking a full-time Management Professional to support the Maryland Transit Administration (MTA) on the Transit Business, Organization, and Program Development IDIQ contract. This individual will deliver cross-functional management consulting, organizational development, project coordination, business performance analysis, policy support, and HR strategy services across MTA’s Office of Planning and multiple operating divisions.

This is a critical mid-to-senior-level consulting role responsible for driving internal business improvements, facilitating cross-department coordination, preparing performance documentation, supporting compliance functions, and developing processes that strengthen transit operations, workforce management, and organizational efficiency.

With 2,600 hours allocated to this labor category, the Management Professional can be staffed as full-time for the full 3-year IDIQ, and can also serve as a dual-role with the Project Manager category if needed.

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Key Responsibilities

1. Organizational Development, Business Consulting & Process Improvement

• Conduct efficiency studies, workflow mapping, and business process improvement analyses.
• Support development of organizational structures, staffing models, and workload assessments.
• Identify operational bottlenecks and develop solutions to improve service delivery and management workflows.

2. KPI Tracking, Program Monitoring & Performance Management

• Support the MTA Tangible Results Program through data collection, metric tracking, scorecard development, and reporting.
• Develop executive-level dashboards summarizing program performance, strategic goals, and key indicators.
• Monitor program milestones, prepare status reports, and track deliverables for multi-division initiatives.

3. Integrated Planning & Data System Support

• Assist with data governance efforts including development of documentation, standard operating procedures, and data handling workflows.
• Collaborate with IT, planning, and operations teams to support integrated management data systems.
• Conduct data validation, normalization, and synthesis for cross-functional reporting.

4. Mobility Management, Scheduling & Operations Process Support

• Collect, analyze, and evaluate operational and mobility-related data (fixed route, paratransit, microtransit).
• Provide process support for scheduling assessments, service studies, and operational reviews.
• Prepare analysis to inform service planning decisions, operational improvements, or strategic initiatives.

5. Real Estate, Benefits Analysis & Capital Program Support

• Assist with project documentation for capital planning, real estate planning, land-use coordination, and benefit-cost analysis.
• Support preparation of materials for planning studies, feasibility analyses, or transit access improvements.

6. Federal Compliance (Title VI, ADA, Drug/Alcohol, Procurement)

• Assist with preparation, documentation, and data support needed for federal compliance reviews.
• Support development of Title VI analyses, ADA reporting, procurement compliance documentation, and related internal processes.

7. Human Resources Strategy & Workforce Initiatives

• Conduct position analysis, staffing studies, and job classification support.
• Support recruiting strategy, HR policy updates, and talent acquisition initiatives.
• Assist with workforce planning, skills gap analysis, and development of HR documentation.

8. Task Order & Cross-Functional Project Support

• Develop inputs for Task Order proposals including LOE, cost calculations, schedules, and deliverable outlines.
• Serve as cross-functional project coordinator for assigned initiatives.
• Prepare meeting materials, briefing decks, organizational charts, and technical memos.

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Daily Activities

• Analyze data, document workflows, and prepare summary reports.
• Coordinate project meetings, track deadlines, and follow up on action items.
• Prepare internal and external communications, technical deliverables, and presentation materials.
• Support multi-disciplinary planning, operations, HR, real estate, and compliance teams.
• Assist senior staff in interpreting data and producing recommendations.