Protect our Land, Ascend with Us!Ascension LLC is seeking a full-time Transportation Manager to support the Maryland Transit Administration (MTA) under the Transit Business, Organization, and Program Development IDIQ. This position is a core delivery role that supports MTA’s Office of Planning and multiple operational divisions through recurring task orders. The Transportation Manager will oversee service development projects, operational planning, mobility management, performance analytics, organizational initiatives, and compliance-driven improvements.

This position is ideal for a senior transportation operations professional experienced in managing service reliability, supervising planning and scheduling tasks, leading mobility service improvements, and coordinating multi-division initiatives in a large transit agency environment.

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Key Responsibilities

1. Transit Service Development & Operations Management

• Evaluate existing bus and mobility services, analyze operational performance, recommend route adjustments, and support service optimization.
• Conduct on-time performance reviews, headway analysis, run-time assessments, and productivity monitoring.
• Lead coordination between field operations, planning, schedulers, and customer service to resolve service issues.

2. Scheduling, Mobility & Process Management

• Support fixed-route and paratransit scheduling, running time adjustments, and block-building.
• Help implement process improvements for dispatch, scheduling, and control center coordination.
• Oversee the verification and integration of AVL, APC, GTFS, ITS, and telematics data to support operational decisions.

3. Performance Management & KPI Tracking

• Support MTA’s Tangible Results Program by collecting, monitoring, and reporting KPIs related to service quality, cost efficiency, and operational performance.
• Manage data and reporting workflows in coordination with planning, IT, and operations staff.
• Develop dashboards, performance scorecards, and reporting templates for executive and board-level updates.

4. Federal Compliance (Title VI, ADA, Drug/Alcohol, DBE/Procurement)

• Support operational data preparation for Title VI service equity analyses and ADA service compliance.
• Ensure operational procedures meet required policy and documentation standards.
• Track indicators that affect compliance across scheduling, service cuts/adjustments, customer impacts, and policy changes.

5. Organizational Management & HR Strategy

• Assist with workforce planning studies, staffing assessments, and resource allocation.
• Support talent acquisition activities such as job task analyses, position reviews, and improving internal HR processes.
• Provide operational expertise to inform HR-led workforce initiatives.

6. Integrated Planning & Data Systems Support

• Collaborate with IT and planning teams to support the development of integrated data systems and planning tools.
• Improve data governance, documentation, reporting processes, and data architecture for transit operational systems.

7. Real Estate, Benefits Analysis & Reporting

• Support operational input for station area planning, transit access improvements, cost-benefit studies, and land-use coordination.
• Provide operational perspectives for capital planning project assessments.

8. Task Order Management & Delivery Coordination

• Draft technical inputs to Task Order proposals (scope, deliverables, LOE).
• Lead assigned TOs, manage deadlines, oversee cross-functional staff, and ensure timely deliverables.
• Interface with multiple MTA divisions, project leads, and stakeholders throughout delivery.

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Daily Responsibilities

Draft TO proposals and track project progress.

Analyze operational performance and develop corrective action recommendations.

Review run times, detours, operational changes, and scheduling impacts.

Support planning and service development meetings.

Monitor daily transit data from APC, AVL, farebox, and incident reports.

Prepare briefing decks, memos, and operational summaries.

Engage with planning, scheduling, operations, HR, real estate, and compliance teams.