Training & Support Analyst 2025P-0021
12 Months+, Full-Time
Remote
Posted 3 months ago
Protect our Land, Ascend with Us!
We are looking for a Training & Support Analyst whowill lead user onboarding, training, SOP development, and Tier 1 system support for Delaware’s SNAP QC data automation platform. This role is critical to successful system adoption and continuous user engagement.
Training & Support Analyst Day-to-Day Responsibilities:
- Develop training materials, user guides, and SOP documentation
- Deliver live and recorded training sessions for DHSS staff
- Capture and respond to user feedback during rollout and stabilization
- Provide Tier 1 support and escalate technical issues appropriately
- Maintain a knowledge base for internal staff and system users
Job Features
| Job Category | IT |
| MINIMUM QUALIFICATION | Bachelor's degree in Communications, Information Systems, or related field |
| REQUIRED SKILLS | 2+ years of experience in training development and delivery |
| TECHNICAL SKILLS | Strong written communication skills and experience writing SOPs |
| DESIRED SKILLS/QUALIFICATIONS | Experience training state or federal program staff (SNAP, Medicaid, etc.) | Knowledge of Microsoft 365 tools and Power Platform components | Instructional design certification or equivalent experience |