Ascension, LLC is seeking a highly experienced Senior Business Process / Management Analyst to support business process improvement, process mapping, organizational assessments, and program management initiatives for the State of Delaware’s Division of Public Health (DPH).

The ideal candidate is an experienced management consulting professional who combines strong business analysis, process improvement, stakeholder engagement, and technical documentation capabilities with an understanding of how public-sector organizations operate.

This individual will evaluate existing operational workflows, identify inefficiencies and performance gaps, develop practical recommendations, and help DPH implement sustainable improvements that strengthen program efficiency, accountability, and service delivery.

We are particularly interested in professionals who have supported state or federal health and human services agencies, public health programs, or other complex government organizations.

The successful candidate must be capable of independently conducting process assessments, facilitating discussions with program stakeholders, translating complex business processes into understandable visual workflows, and developing actionable recommendations that support operational improvement.

Summary of the Contractor Role

The Senior Business Process / Management Analyst serves as a core delivery resource responsible for assessing existing business operations, documenting current-state processes, identifying operational gaps, designing future-state workflows, and developing standardized procedures and improvement recommendations.

The contractor will work collaboratively with DPH program managers, operational personnel, subject matter experts, and Ascension project leadership to understand business needs and determine how processes, procedures, and workflows can be improved.

This role requires an organized, analytical, and self-directed professional who can work with minimal supervision, navigate ambiguous business requirements, anticipate operational challenges, and manage multiple deliverables within a limited part-time schedule.

The individual must possess strong facilitation and communication skills and the ability to translate stakeholder interviews, organizational policies, operational data, and business requirements into clear process documentation and recommendations.

The contractor will support process improvement activities across assigned DPH programs and initiatives, with an emphasis on operational effectiveness, standardized procedures, sustainable implementation, and measurable outcomes.

Primary expected deliverables include:

• Current-state operational assessments.
• Existing business process maps and workflow documentation.
• Gap analyses and assessments of operational inefficiencies.
• Future-state process models and recommended workflows.
• Standard Operating Procedures (SOPs) and process documentation.
• Business process improvement recommendations.
• Implementation support documentation and progress updates.

Primary Responsibilities and Anticipated Activities

Business Process Assessment and Analysis

• Conduct current-state assessments of existing business processes, operational workflows, procedures, and program activities.
• Analyze organizational processes to identify inefficiencies, redundant steps, workflow bottlenecks, inconsistent procedures, and opportunities for improvement.
• Review existing program documentation, policies, forms, reports, operational procedures, and supporting systems to establish a comprehensive understanding of business operations.
• Interview program managers, subject matter experts, and operational personnel to gather business requirements and validate existing processes.
• Evaluate process dependencies, handoffs, decision points, roles, responsibilities, and internal controls affecting program performance.
• Document assessment findings and identify operational risks, resource constraints, and process improvement opportunities.

Process Mapping and Workflow Design

• Develop detailed current-state (As-Is) process maps illustrating existing workflows, decision points, dependencies, and organizational responsibilities.
• Facilitate process discovery and workflow validation sessions with DPH stakeholders.
• Design future-state (To-Be) workflows that streamline operations, reduce unnecessary steps, strengthen accountability, and improve service delivery.
• Apply recognized business process modeling techniques to create clear, consistent, and understandable workflow diagrams.
• Identify opportunities to standardize manual procedures, improve information flow, and introduce appropriate workflow automation.
• Develop process documentation that enables program staff and management to understand, maintain, and improve operational workflows.

Gap Analysis and Continuous Process Improvement

• Perform gap analyses comparing current-state operations with desired business requirements and future-state objectives.
• Identify root causes of process inefficiencies and operational challenges.
• Recommend business process improvement and reengineering strategies to strengthen productivity, consistency, and program performance.
• Assess opportunities for workflow simplification, procedural standardization, improved coordination, and better utilization of existing systems.
• Prioritize improvement opportunities based on operational impact, feasibility, implementation effort, and business value.
• Develop actionable recommendations and support management in evaluating potential implementation approaches.

Standard Operating Procedures and Documentation

• Develop and update SOPs, process narratives, workflow guides, business rules, and operational documentation.
• Translate complex business processes into clear, structured procedures that can be consistently followed by program personnel.
• Document process owners, responsibilities, decision points, approval requirements, and procedural controls.
• Ensure process documentation is accurate, complete, consistent, and aligned with approved business requirements.
• Maintain version-controlled process documentation and incorporate stakeholder review comments.
• Prepare reports, findings summaries, presentations, and supporting materials for management review and approval.

Program Management and Implementation Support

• Support project planning, activity tracking, milestone management, and coordination of assigned process improvement initiatives.
• Coordinate with Ascension project leadership and DPH stakeholders to monitor progress on assigned deliverables.
• Support the development of implementation plans, action items, and process transition recommendations.
• Facilitate working sessions to validate recommendations and promote stakeholder understanding of proposed improvements.
• Assist program personnel in implementing approved workflow and procedural changes.
• Identify implementation challenges and recommend corrective actions.
• Support development of process performance measures to evaluate the effectiveness of approved improvements.
• Provide concise project status updates, progress summaries, and documentation of completed activities.

Stakeholder Engagement and Collaboration

• Collaborate with DPH program leadership, staff, functional teams, and subject matter experts to gather and validate business information.
• Facilitate interviews, working sessions, and process review meetings.
• Communicate technical and operational findings in a clear, concise, and actionable manner.
• Present process maps, gap analyses, improvement recommendations, and proposed workflows to stakeholders.
• Incorporate stakeholder feedback into finalized analyses and deliverables.
• Support knowledge transfer to help DPH personnel understand and sustain improved processes.