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ASCENSION is seeking an experienced Senior Healthcare Insurance Verification Supervisor to provide frontline operational leadership for a nationwide federal healthcare insurance entry and verification program supporting the Department of Veterans Affairs.

This position is designed for a healthcare revenue cycle professional who understands not only how to verify insurance, but also how to lead people, balance production workloads, resolve complex insurance issues, maintain quality, train staff, and keep a high-volume operation moving when exceptions occur.

The ideal candidate will bring recent hands-on experience supervising insurance verification, eligibility, benefits coordination, payer research, or related revenue cycle operations. The individual should be comfortable reviewing complicated insurance files, coaching processors, monitoring pending workload, resolving escalated questions, and ensuring the team consistently meets accuracy and timeliness requirements.

This is not primarily a general administrative supervisor position. Direct healthcare insurance verification knowledge is important. The VA specifically requires managers and supervisors to demonstrate recent knowledge and experience with insurance entry and verification operations, including identifying, loading, sequencing insurance and resolving complex insurance files.

The successful candidate should be highly organized, detail-oriented, dependable, analytical, and comfortable operating in a performance-driven federal environment where workload volume, accuracy, privacy, system access, training, and deadlines are continuously monitored.

Position Summary

The Senior Healthcare Insurance Verification Supervisor will oversee day-to-day insurance entry and verification activities performed by assigned contractor personnel supporting VA CPAC Revenue Operations nationwide.

The supervisor will function as the operational bridge between production staff and the project’s senior Operations Manager. The position will assign and rebalance work, monitor pending inventory, review difficult or rejected insurance cases, help resolve eligibility and coordination-of-benefits issues, track staff readiness and system access, reinforce policies and procedures, coordinate onboarding and refresher training, and provide operational reporting and escalation support.

The underlying VA requirement supports accurate and timely establishment, updating, verification, maintenance, sequencing, resequencing, and coordination of third-party medical and prescription insurance information in authorized VA healthcare systems.

The supervisor will therefore be expected to help maintain an operation capable of meeting VA’s stated performance thresholds, including:

• At least 93% on-time completion of insurance entries and verifications.
• At least 95% individual data-entry quality.
• 100% review and action on rejected entries within five business days.
• Timely resolution of questions and concerns.
• Consistent maintenance of required VA system and payer-portal access.
• Zero substantiated violations of VA privacy or information security requirements.

This role requires strong judgment. The supervisor must distinguish between routine production issues that staff can resolve independently and exceptions requiring escalation to the Operations Manager, VA Insurance Verification Manager, or other authorized Government personnel.

Anticipated Day-to-Day Responsibilities

The Senior Healthcare Insurance Verification Supervisor will:

• Assign daily insurance verification and entry workloads to processors based on incoming volume, aging, priority, individual capacity, and CPAC requirements.
• Balance workload across assigned personnel to prevent bottlenecks, missed deadlines, excessive pending inventory, or uneven staff utilization.
• Monitor daily and weekly production levels, pending workload, completion rates, aging, rejection volumes, and quality indicators.
• Supervise insurance verification personnel performing identification, establishment, updating, termination, sequencing, resequencing, and coordination-of-benefits activities.
• Review complex insurance files requiring supervisory interpretation, payer research, eligibility validation, sequencing decisions, or additional troubleshooting.
• Resolve escalated questions involving eligibility, insurance policy information, coverage discrepancies, payer responses, coordination of benefits, and other insurance-entry issues within the limits of established procedures.
• Review rejected or erroneous insurance entries and ensure required action is completed within established contract timeframes.
• Escalate insurance records that cannot be properly entered, linked, or resolved through authorized procedures to the appropriate Government or project contact.
• Track rejected entries, repeat errors, exception patterns, quality trends, and emerging operational issues requiring corrective action.
• Verify that staff maintain required VA system, application, and insurance-provider portal access necessary to perform assigned work.
• Coordinate access requests, resets, onboarding dependencies, and access-related issues with designated project management or Government personnel.
• Maintain awareness of personnel approaching access expiration, training deadlines, procedural updates, or other readiness risks that could interrupt production.
• Coordinate onboarding, cross-training, refresher training, and procedural updates for assigned insurance verification personnel.
• Coach team members on insurance verification procedures, documentation standards, productivity expectations, data quality, and appropriate escalation practices.
• Conduct supervisory reviews of work products to identify errors, recurring deficiencies, knowledge gaps, or process improvement opportunities.
• Implement corrective actions when production or quality performance trends below required levels.
• Support internal quality assurance reviews designed to maintain performance at or above VA standards.
• Compile processor-level information supporting weekly pending workload reports, monthly itemized statements, staffing reports, training records, and performance reporting.
• Validate workload and staffing information before submission to project leadership.
• Coordinate staff scheduling and coverage to maintain uninterrupted operational support during planned absences, turnover, onboarding, and workload surges.
• Participate in required Government conference calls, operations meetings, performance reviews, and issue-resolution discussions.
• Communicate emerging risks, workload concerns, performance deficiencies, access problems, staffing constraints, and unresolved insurance issues to the Operations Manager.
• Document decisions, actions, escalations, coaching, corrective measures, and significant operational issues in accordance with project procedures.
• Protect Personally Identifiable Information and Protected Health Information throughout all operational activities.
• Enforce HIPAA, VA privacy, confidentiality, information security, nondisclosure, and records-handling requirements.
• Support the Operations Manager as an alternate operational lead when delegated or required.