Protect our Land, Ascend is Us!

Ascension is seeking an experienced Business Process Engineer to support the Internal Revenue Service (IRS) Taxpayer Correspondence Services (TCS) organization in transforming taxpayer communication processes associated with math error notices.

The ideal candidate will serve as a key contributor responsible for evaluating existing business processes, identifying opportunities to improve taxpayer communication workflows, analyzing operational challenges, translating business needs into actionable requirements, and supporting the redesign of IRS notice processes to improve clarity, compliance, and taxpayer experience.

This position requires a strategic thinker who can bridge the gap between business operations, policy requirements, technology teams, and customer experience objectives. The successful candidate will have demonstrated experience analyzing complex business processes, facilitating stakeholder discussions, developing process improvement recommendations, documenting requirements, and supporting implementation activities.

The Business Process Engineer will directly support IRS efforts to implement requirements established under the Internal Revenue Service Math and Taxpayer Help Act by improving notice design processes, optimizing workflows, and supporting data-informed decision-making.

---

Summary of Contractor Role

The Business Process Engineer will support the IRS by conducting comprehensive business process analysis and improvement activities across taxpayer correspondence operations. The role will analyze current-state processes, identify process inefficiencies, evaluate operational constraints, and develop recommendations that improve taxpayer understanding, reduce unnecessary interactions, and enhance IRS service delivery.

The contractor will collaborate with IRS Taxpayer Correspondence Services (TCS), Research, Applied Analytics & Statistics (RAAS), IT stakeholders, taxpayer experience teams, and other mission partners to evaluate existing notice processes and develop optimized future-state workflows.

The ideal candidate will be a detail-oriented, analytical professional capable of working independently in a complex government environment. The candidate should demonstrate strong problem-solving abilities, excellent communication skills, and the ability to translate complex business requirements into practical solutions.

The Business Process Engineer will support activities including:

• Business process mapping and workflow analysis
• Current-state/future-state process documentation
• Business process improvement and reengineering
• Requirements elicitation and documentation
• Stakeholder interviews and facilitation
• Development of process improvement recommendations
• Analysis of operational impacts and implementation considerations
• Support for performance analytics and KPI development
• Documentation of procedures, workflows, and business rules

The contractor will leverage tools and methodologies such as:

• Microsoft Visio / process mapping tools
• Microsoft Excel for analysis and reporting
• Microsoft PowerPoint for executive briefings
• SharePoint for knowledge management and document repositories
• Business analysis methodologies
• Lean process improvement concepts
• Requirements management practices

---

Key Responsibilities / Expected Activities

The Business Process Engineer will:

Business Process Analysis and Optimization

• Analyze existing IRS math error notice workflows to identify process inefficiencies, bottlenecks, risks, and improvement opportunities.
• Document current-state business processes, workflows, decision points, business rules, and stakeholder interactions.
• Develop future-state process models incorporating improved taxpayer communication practices.
• Evaluate operational impacts associated with proposed notice redesign approaches.
• Recommend process improvements that improve taxpayer understanding and reduce unnecessary taxpayer burden.

Requirements Analysis and Documentation

• Conduct stakeholder interviews and requirements gathering sessions with IRS business and technical stakeholders.
• Translate legislative, policy, and operational requirements into actionable business requirements.
• Develop business requirements documentation, process documentation, workflow diagrams, and supporting artifacts.
• Support development of Programming Requirements Packages (PRPs) and related implementation documentation.

Public Law Compliance Support

• Evaluate existing math error notice processes against requirements established by the Internal Revenue Service Math and Taxpayer Help Act.
• Support compliance gap assessments by identifying process and workflow impacts.
• Develop recommendations to improve notice clarity, consistency, and taxpayer response processes.

Performance Analytics and Process Improvement Support

• Collaborate with data analysts to identify process improvement opportunities based on taxpayer behavior, notice outcomes, and operational performance data.
• Support development of performance metrics and KPI frameworks.
• Analyze workflow impacts associated with notice changes and taxpayer response channels.

User Experience and Stakeholder Support

• Support user research activities by documenting taxpayer experience workflows and identifying process improvement opportunities.
• Participate in stakeholder workshops, interviews, and working sessions.
• Develop executive-level briefing materials communicating findings and recommendations.

Project Documentation and Knowledge Management

• Maintain process documentation, templates, workflow artifacts, and improvement recommendations.
• Support SharePoint-based knowledge management activities.
• Ensure documentation follows quality standards and version-control practices.