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Ascension is seeking a Technical Writer & Training Specialist to support a federal activity-based costing and financial analytics effort. This role will help document business processes, prepare user-facing materials, support training development, and assist the project team in helping federal staff understand and use ABC-related tools, coding practices, reports, and financial analytics outputs.

This position supports a BSEE requirement focused on maintaining and improving the agency’s current ABC structure and related financial tools, including CostPerform cost models, ABC coding and cost-allocation processes, Tableau dashboards, staff support, ABC code usage review, workforce/position-costing analysis, and optional training material development. The RFI also specifically identifies the need for expertise in activity-based costing, cost modeling, CostPerform, Tableau or similar reporting tools, federal financial/timekeeping systems, and training development and delivery.

Summary of Contractor Role

The Technical Writer & Training Specialist will support the development, editing, formatting, and maintenance of documentation and training products for ABC and financial analytics support. The contractor will work with subject matter experts, analysts, and project leadership to capture technical and business process information and convert it into usable materials for federal staff.

This role should bring strong writing discipline, excellent attention to detail, comfort working with financial/business terminology, and the ability to work in a fluid project environment. The candidate should be self-driven, responsive, and able to manage multiple documentation tasks with minimal supervision.

The role directly aligns with Ascension’s Documentation / Media Specialist I LCAT, which includes drafting, editing, proofreading, formatting, preparing documents through approval chains, coordinating with project teams, and supporting digital and print communication products. Ascension’s past performance also supports this role through work preparing communication products, technical editing, proofreading policies and memoranda, assembling reports, creating training materials, and educating users.

Anticipated Day-to-Day Activities

• Draft SOPs, job aids, user guides, FAQs, desk guides, quick-reference sheets, and training materials related to ABC, cost modeling, coding, dashboards, and reporting processes.
• Translate technical input from financial analysts, cost modelers, Tableau developers, and client SMEs into clear user-facing documentation.
• Edit and proofread reports, briefings, memoranda, process documents, and training materials for clarity, accuracy, consistency, grammar, and formatting.
• Support development of training materials, including slide decks, instructor notes, participant guides, exercises, examples, and knowledge checks.
• Maintain documentation libraries, templates, version histories, and approval trackers in SharePoint or another client-approved repository.
• Prepare meeting summaries, action item logs, and follow-up notes from working sessions with client stakeholders and project SMEs.
• Format deliverables in accordance with client style guides, accessibility expectations, and Ascension quality standards.
• Create or refine process flows, tables, screenshots, examples, and visual aids to help users understand ABC coding, system steps, and reporting outputs.
• Support user adoption by preparing help content for common ABC questions, reporting issues, and system-use scenarios.
• Coordinate with analysts and technical specialists to validate documentation against current processes, tools, and client decisions.
• Assist with updates to training and documentation when ABC codes, cost structures, dashboards, or procedures change.
• Track comments, edits, and client feedback through final delivery.