Protect our Land, Ascend with Us!

Ascension is seeking a Systems Access / Help Desk Support Specialist to support the U.S. Marine Corps’ iNFADS Professional Services requirement. This role supports the internet Naval Facilities Data Store, the Department of Navy real property accountable property system of record used to support Marine Corps real property inventory, audit readiness, facilities management, and reporting needs. The PWS identifies system access support, help desk support, technical assistance, user training, database management, and real property data support as core service objectives.

The ideal candidate will be a customer-focused technical support professional who can assist users with system access, troubleshoot functional barriers, validate user access documentation, support access control reviews, and help users navigate iNFADS processes. This role is important because iNFADS supports real property accountability, audit readiness, and the Marine Corps’ ability to define, quantify, update, analyze, and report real property data for capitalization, maintenance, design, modification, security, and audit requirements.

Summary of Contractor Role

The Systems Access / Help Desk Support Specialist will provide responsive user support, access control administration, and technical assistance for iNFADS users across multiple time zones, including CONUS, Hawaii, Japan, and South Korea. The PWS requires telephone and email technical support, step-by-step assistance in system functionality, resolution of access problems, assistance with data query process steps, and support to installation Real Property Accountable Officers when creating or changing real property records or sites in iNFADS.

This role also supports the integrity of the iNFADS access program by reviewing access requests, confirming completed training certificates, supporting additional permission or waiver documentation, maintaining the Security Module, retaining access permission documentation for audit review, and assisting with quarterly User Access Reviews. The Government retains authority to grant, modify, or revoke access, so the contractor’s role is administrative, technical, and validation-focused.

The successful candidate should be detail-oriented, organized, responsive, and comfortable working in a structured government environment where access control, documentation, and auditability matter. The candidate should be able to explain technical steps clearly, maintain accurate records, escalate issues appropriately, and work with users who may have varying levels of system experience.

Expected Day-to-Day Activities

• Provide telephone and email help desk support to iNFADS users during required business support hours.
• Respond to user inquiries within the PWS-required timeframe, including documenting issues that may require more time to resolve.
• Guide users step-by-step through iNFADS system functionality, access processes, and query/data extraction steps.
• Troubleshoot access problems and technical obstacles that limit full system functionality.
• Assist installation Real Property Accountable Officers with user support related to real property records or site updates in iNFADS.
• Review iNFADS access requests for completeness and alignment with required training certificates.
• Match system access requests to completed course certifications and identify missing documentation.
• Support requests for additional permissions or waiver letters when needed.
• Maintain and update the iNFADS Security Module in accordance with Government direction.
• Retain access permission records in secure folders for audit review and Government inspection.
• Assist MCICOM HQ and installation staff with quarterly User Access Reviews.
• Identify users who no longer require access and support documentation needed for removal.
• Coordinate with MCICOM HQ staff to monitor user access files and maintain the iNFADS access control program.
• Document help desk activity, access control actions, unresolved issues, and recurring user support trends for monthly reporting.
• Support continuous improvement of help desk processes, access tracking, user guidance, and issue resolution workflows.
• Use Microsoft Office, Teams, email, secure file repositories, and Government-designated collaboration tools to communicate and document work.