Ascension is seeking a detail-oriented Technical Writer / Documentation Specialist I to support a high-visibility federal engagement focused on enterprise data transformation and Business Intelligence (BI) implementation. This role is critical to ensuring that complex technical solutions, data structures, and BI dashboards are translated into clear, user-friendly documentation, SOPs, and training materials that enable long-term adoption and sustainability.

The ideal candidate will play a key role in bridging the gap between technical teams and business users, ensuring that Agency personnel can independently manage data sources, maintain dashboards, and leverage BI tools for decision-making. This position is essential to the success of the project’s training and knowledge transfer objectives, ensuring that the client retains full operational capability after implementation.

This role is best suited for individuals who thrive in structured yet evolving environments, enjoy simplifying complex concepts, and can produce high-quality documentation under tight timelines.

Position Summary

The Technical Writer / Documentation Specialist I will support the development of comprehensive documentation packages, including technical documentation, user guides, SOPs, and training materials associated with BI dashboards, data frameworks, and system processes.

The candidate will work closely with BI developers, data engineers, analysts, and stakeholders to capture system functionality, data workflows, and user interactions, transforming them into clear, actionable documentation. This includes supporting training sessions, documentation formatting, and knowledge transfer activities aligned with the project lifecycle.

This role requires a highly organized, self-driven professional capable of managing multiple deliverables, adapting to evolving requirements, and ensuring documentation meets federal standards for clarity, accessibility, and usability.

The ideal candidate demonstrates:

• Strong attention to detail and document quality control
• Ability to translate technical concepts into plain language
• Proactive communication and stakeholder engagement skills
• Comfort working in a Microsoft-based environment (SharePoint, Power BI, Teams, Office 365)
• Experience supporting data analytics, BI systems, or IT modernization efforts

Day-to-Day Responsibilities

• Develop technical documentation, including system architecture overviews, data flow diagrams, and integration documentation
• Create user guides and job aids for BI dashboards and data management processes
• Draft and maintain Standard Operating Procedures (SOPs) for data governance and dashboard updates
• Collaborate with technical teams to capture system requirements, workflows, and processes
• Translate complex BI and data concepts into clear, user-friendly documentation
• Support development of training materials, including presentations, guides, and recorded session content
• Ensure all documentation aligns with federal accessibility (Section 508) and formatting standards
• Participate in stakeholder sessions to capture requirements and validate documentation accuracy
• Maintain version control and document repositories within SharePoint or similar platforms
• Review and edit documentation for clarity, consistency, and completeness
• Support knowledge transfer activities to enable Agency self-sufficiency
• Assist in developing documentation templates and style guides for consistency across deliverables