Ascension LLC is seeking a ServiceNow Business Analyst / Workflow Specialist to support the Comptroller of Maryland’s IAM Program, a mission-critical initiative focused on modernizing identity lifecycle management, access provisioning, and governance workflows across enterprise systems.

This role is ideal for a hybrid functional-technical professional who excels at translating complex IAM requirements into scalable, automated ServiceNow workflows. The selected candidate will play a critical role in designing, implementing, and optimizing access request, approval, and lifecycle processes, ensuring alignment with security policies, compliance mandates, and operational efficiency goals.

We are looking for someone who brings:

• Deep understanding of IAM concepts (provisioning, RBAC, lifecycle management)
• Hands-on experience with ServiceNow workflow design and configuration
• Strong stakeholder engagement and requirements elicitation skills
• The ability to bridge business needs and technical execution

Position Summary

The ServiceNow Business Analyst / Workflow Specialist will support the Comptroller of Maryland’s IAM Professional Services initiative by leading requirements gathering, designing workflow automation solutions, supporting implementation, and driving continuous process improvement.

This role operates at the intersection of business analysis, IAM strategy, and ServiceNow development, ensuring that identity and access processes are efficient, auditable, and scalable.

The ideal candidate is:

• Detail-oriented and highly organized, with the ability to manage multiple workflow streams simultaneously
• Self-driven and comfortable working in evolving environments with minimal supervision
• Skilled at identifying inefficiencies and designing optimized workflow solutions
• Adept at collaborating across business units, security teams, and technical teams

The candidate will help the client solve challenges such as:

• Inefficient or manual access request and approval processes
• Lack of standardized identity lifecycle workflows
• Integration gaps between IAM tools and ServiceNow
• Limited visibility into access governance and audit readiness

Tools & Technologies:

• ServiceNow (ITSM, ITBM, or SecOps modules)
• IAM tools (e.g., SailPoint, Okta, Azure AD, or similar)
• Workflow automation tools and integration frameworks
• Agile delivery tools (Jira, Azure DevOps)
• Microsoft 365 ecosystem (SharePoint, Teams, Power Platform)

Key Responsibilities / Day-to-Day Activities

• Lead requirements gathering sessions with stakeholders across business, security, and IT teams
• Analyze current-state IAM processes and identify gaps, inefficiencies, and risks
• Design ServiceNow workflows for access requests, approvals, provisioning, and deprovisioning
• Translate business requirements into functional specifications and user stories
• Configure and support ServiceNow workflow implementation in collaboration with developers
• Coordinate integration activities between ServiceNow and IAM platforms (e.g., identity governance tools)
• Facilitate User Acceptance Testing (UAT), including test planning, execution, and issue resolution
• Document workflows, process maps, and standard operating procedures (SOPs)
• Optimize workflows post-implementation based on performance metrics and user feedback
• Support change management efforts including training, communications, and adoption strategies
• Ensure compliance with security policies, audit requirements, and governance frameworks