Ascension LLC is seeking an experienced Program Manager / Web Operations Lead to serve as the primary operational and delivery lead for a mission-critical, enterprise web environment supporting a federal client. This role is responsible for overseeing day-to-day web operations while providing disciplined program management, stakeholder coordination, and quality assurance across the full website lifecycle.

The ideal candidate is a seasoned digital program leader who understands how enterprise websites function in complex government environments and who can successfully balance technical oversight, operational execution, and client-facing leadership. This individual will play a central role in ensuring that the client’s web presence is stable, compliant, secure, accessible, and continuously improving in support of organizational mission goals.

This position is well suited for a candidate with deep experience managing web platforms, cross-functional teams, and vendor resources, who is comfortable operating in a highly regulated environment and who brings strong judgment, accountability, and proactive problem-solving skills.

Summary of the Contractor Role

The Program Manager / Web Operations Lead serves as the single point of accountability for web operations performance, delivery quality, and schedule adherence. This role is responsible for translating client priorities into actionable plans, coordinating technical and content teams, managing risks and dependencies, and ensuring compliance with federal requirements such as Section 508 accessibility, cybersecurity standards, and records management policies.

The ideal candidate is a highly organized and detail-oriented leader who can operate effectively in an environment with evolving requirements, competing priorities, and multiple stakeholders. They are self-driven, calm under pressure, and skilled at anticipating issues before they become problems. This role requires someone who can both zoom out to manage program health and zoom in to resolve operational issues when needed.

The Program Manager / Web Operations Lead is expected to solve challenges related to web governance, release management, issue escalation, performance monitoring, and stakeholder alignment, while also supporting strategic improvements to tools, workflows, and processes that enhance long-term sustainability of the web environment.

Tools and processes commonly used in this role include content management systems, issue tracking tools, project management platforms, analytics dashboards, accessibility testing tools, and collaboration platforms such as Microsoft 365.

Position Responsibilities and Anticipated Activities

• Lead overall program management and web operations activities in support of the client’s enterprise website
• Serve as the primary point of contact for the client on web operations, performance, risks, and delivery status
• Plan, manage, and track work across web maintenance, enhancements, releases, and incident response
• Coordinate cross-functional teams including developers, designers, content managers, accessibility specialists, and security staff
• Oversee website performance, uptime, content accuracy, and operational readiness
• Manage issue intake, prioritization, escalation, and resolution workflows
• Ensure compliance with Section 508 accessibility standards, cybersecurity policies, and federal web governance requirements
• Review and approve deliverables, release plans, and operational documentation
• Develop and maintain project schedules, risk registers, and status reports
• Monitor vendor and subcontractor performance, where applicable
• Support continuous improvement initiatives related to web tools, workflows, and governance
• Prepare and deliver regular briefings, metrics, and performance updates to client stakeholders