Ascension is seeking an experienced Training & Transition Lead to plan, design, and execute user training and operational transition activities for a municipal website replacement initiative. This role is critical to ensuring City staff are confident, capable, and self-sufficient in managing the new website and content management system (CMS) at project closeout.

The ideal candidate brings demonstrated experience leading training and transition efforts for government or public-sector digital platforms, with a strong understanding of adult learning principles, change enablement, and technology adoption. This individual will play a pivotal role in translating a newly delivered website into a sustainable, day-to-day operational asset for City staff.

This position is well-suited for candidates with expertise in CMS training, knowledge transfer, and operational readiness who thrive in environments that require clarity, empathy, and structured communication. The role directly supports the project’s success by minimizing post-launch disruption, reducing reliance on vendors, and enabling long-term ownership by City stakeholders.

Summary of the Contractor Role

The Training & Transition Lead is responsible for designing and delivering a comprehensive training and transition program that prepares City staff to effectively manage, update, and govern the new website following launch. This includes CMS user training, administrator training, documentation development, and structured handoff from the implementation team to City ownership.

The ideal candidate is a highly organized, detail-oriented planner with the ability to anticipate user needs, translate technical concepts into clear guidance, and tailor training to multiple audiences with varying levels of technical proficiency. This role requires a self-driven professional who can operate with minimal supervision, manage competing priorities, and proactively identify transition risks before they impact adoption.

The Training & Transition Lead is expected to solve challenges related to user readiness, institutional knowledge transfer, and operational continuity. The role supports City staff by providing practical tools, job aids, and repeatable processes that enable them to confidently maintain content quality, accessibility compliance, and system integrity post-launch.

Tools and processes commonly leveraged include CMS training environments, Microsoft Teams or Zoom for virtual training delivery, learning documentation tools (Word, PowerPoint, SharePoint), screen recording software, and structured transition checklists.

Position Day-to-Day Activities

The Training & Transition Lead will:

• Assess City staff roles, responsibilities, and training needs related to website content and administration
• Develop a role-based training plan for CMS users, editors, and administrators
• Design and deliver live and recorded CMS training sessions tailored to non-technical users
• Create clear, accessible training materials including user guides, job aids, and quick-reference documentation
• Coordinate training schedules and logistics with the Project Manager and City stakeholders
• Facilitate knowledge transfer sessions between the development team and City technical staff
• Document standard operating procedures for content updates, workflows, and governance processes
• Support transition planning to ensure smooth handoff at project closeout
• Validate user readiness through training feedback, Q&A sessions, and follow-up support
• Provide post-launch transition support during the stabilization period, as needed
• Ensure training materials and workflows align with accessibility and usability best practices